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“Really really bad experience”

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Gemini Inn & ZO Rooms
Ranked #218 of 394 Chennai B&B and Inns
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Really really bad experience”
Reviewed 2 March 2012

The people at the reception are uncouth, disgruntled and are a disgrace to customer service...they can't even put on an artificial smile!!!

The worst experience I had was when I had called up a month in advance and booked a room and then confirmed it again the day before I arrived, only to arrive at nearly midnight on that day in question to be informed my booking has been cancelled and that no rooms are available! I was livid with anger...being a female and travelling with another female, in the middle of the night...these characters didn't even have the basic courtesy to explain what happened, instead they kept blaming each other...

As if this wasn't enough, they directed us to another hotel and called up an auto...they never gave the auto fellow proper directions and we ended up going from one hotel to another until we finally found the one needed and reached there at midnight. They didn't have the basic manners that even the auto driver possessed...

My advice, use this place as the last option...never call in advance...because you'll be wasting your time and money calling to book in advance...there are women in the reception who can't speak proper English and are rude and uncouth...without basic telephone etiquette...

These people lack the basic courtesy and decency that anyone should possess. You might as well pay 1000 bucks more and go to a star hotel where the staff are atleast decent and amicable.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Divya J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Russian first
  • Swedish first
  • Any
English first
Bengaluru, India
Level 6 Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 22 January 2012

Hotel is OK, for a days stay. Facilities are not soo good. Overall it was an average experience while staying at this hotel. Food taste was good. Better part of hotel was that it was very near to the US Consulate office. Hotel staff was cooperative.

Room Tip: No Specific Choice
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  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcbinwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2011

Bad room service , also there is no wifi/data card is working in the room.
I request for another room but same position in all the rooms. thats why I checked out same day. Also there is no any shops near the hotel.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dushyantmdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chennai hotels

Bengaluru, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2011

I had stayed in this Hotel for one night, the room I stayed was stinking with unclean bathroom,water was leaking everywhere. I was made to pay extra because of their mistake in communication on the check in and checkout timings, people at reception were very rude, they refused flatly to issue even a duplicate bill.

Better avoid this hotel

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Manju R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 January 2011

The room was nice and I had a comfortable stay with prompt room service. They even helped me with Wifi internet service as I needed it for my business needs. The location is not very good as there are no shopping areas nearby and we have to walk for almost 500m to get autos and other transportation means. However the rates provided are very good and I would recommend this hotel to all.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sibydan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gemini Inn & ZO Rooms

Property: Gemini Inn & ZO Rooms
Address: 31 G N Chetty Road | Near Gemini flyover, Chennai 600006, India
Region: India > Tamil Nadu > Chennai District > Chennai
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #218 of 394 B&Bs / Inns in Chennai
Price range (per night): ₹ 1,542 - ₹ 2,378
Hotel Class:3 star — Gemini Inn & ZO Rooms 3*
Number of rooms: 31
Reservation Options:
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