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“Beautiful Room and Bathroom...Breakfast...not so good”
4 of 5 bubbles Review of Hilton Chennai

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Hilton Chennai
Ranked #8 of 388 Hotels in Chennai
London
Level Contributor
150 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Beautiful Room and Bathroom...Breakfast...not so good”
4 of 5 bubbles Reviewed 13 August 2012

Lovely room, great bathroom, superb bed, generally very good arrival and departure experience, great service. Airport pick up was the second best I've ever had, smooth, friendly, professional.

Breakfast buffet was disappointing, not only disappointing in general, but especially owing the the class of hotel. Low quality fruit...well, anyway, I have nothing positive to say about the totally 'blah' breakfast...oh, my usual gripe, $15 a day for internet connection....I hate being ripped for internet connections.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shavasti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 14 August 2012
Dear jlpayne,

Thank you for reviewing Hilton Chennai, your valuable feedback is very much appreciated.

While I am pleased that you were happy with our room and service, I am sorry that our breakfast buffet marred an otherwise pleasant stay experience. I have shared your comments with my Food and Beverage team, who will take steps to review and assure that the usual quality and variety standards are indeed met.

We have also received your feedback from the Hilton Questionnaire that you kindly completed, to which I have responded with some more details on your comments on both the breakfast and the internet.

We hope to see you again soon.

Yours sincerely,
Roger Brantsma
General Manager
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1,325 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
New Jersey
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 August 2012

Excellent hotel in Chennai for business - clean, new, modern, very nice. Has all the amenities that you would expect in a Hilton. Staff goes out of their way to help you. After a hectic day in the local traffic and environs of Chennai, it is nice to go back to the hotel and relax in the room, gym or pool. Nice big restaurant with lots of choices. Will defintely stay here again.

Room Tip: There are rooms around the courtyard, be careful as sometimes there are live bands in the courtyard...
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hawaiifred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 13 August 2012
Dear hawaiifred,

Thank you for for your compliments of Hilton Chennai, my team and I are very pleased that you enjoyed your stay and our hospitality.

We are delighted that you were happy with our facilities and service, and look forward to wecoming you back when you next return.

Yours sincerely,
Roger Brantsma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 10 August 2012

Everything considered this is a nice and new hotel which normally comes with a lot of advantages like nice rooms and a well kept environment. The coffee bar with a beautiful view is a relaxed place, normally with an extraordinary extensive buffet.

The first time we were picked up from the airport by their brandnew c-class Mercedes (at that time a novelty in Chennai), now they are matching themselves with the other quality hotels in the city.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huuronzecamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 13 August 2012
Dear Huuronzecamper,

Thank you for your kind review of Hilton Chennai, it is a pleasure to know that you enjoyed your stay with us.

We truly appreciate your feedback and hope to welcome you back soon.

Yours sincerely,
Roger Brantsma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, TX
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 2 August 2012

This hotel is a beautiful property with all the amenities of 5 star lodging. From a rooftop pool and bar, which is great for chilling after a long hard day of work, to great restaurants with a superb selection of Indian and English dining. The rooms are appointed beautifully with great bathrooms and great Internet. The business center was pretty normal, though they want to charge for everything. The staff are 100% committed to supporting their guests needs. I used the Hilton car service and felt coddled. The executive floor has a great room for snacks and a drink before dinner. So why not 5 stars? Receiving the best requires that little things do not go wrong. Unfortunately two little problems crept into my stay that were annoying. First, I had arranged a car pickup on my second day exactly as with my first day. The car did not show and while apologies flowed and a car was immediately dispatched, I lost a lot of time. The second bug came on my last morning at the hotel. The Internet failed. It was not the service provider, but the servers at the hotel themselves. Again, the hotel brought a 3G card and I was back online after about an hour. This was all good, in fact some would argue, what hotel brings you a wireless backup if their service fails? True enough, but it was still the loss of valuable time, and when combined with the car issue of the night before, sorry...no 5 stars. I urge my readers to simply be double sure of car service at this property. Else it was a great stay if not a little on the expensive side. For Chennai travel I will be back.

Stayed July 2012, travelled on business
Helpful?
2 Thank AWalding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 6 August 2012
Dear AWalding,

Thank you for taking the time to review your recent stay at Hilton Chennai, your feedback and insights are very much appreciated.

Whilst I am very happy to note your encouraging feedback on our facilities and service, it is unfortunate that the inconveniences you encountered marred an otherwise pleasant stay experience.

Please accept our sincere apologies once again. I can assure you that we fully understand how important time is for business travellers such as yourself and that my team is taking steps to address the service shortfall. With regards to the internet connection failure, this has since been rectified.

Do let me know when you will be returning to Chennai and I will personally look out for you. Thank you again for your review and we look forward to wecoming you back soon.

Yours sincerely,
Roger Brantsma
General Manager
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Brighton, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 August 2012

Although I consider myself to be a traveller this was my first visit to India so I wasn’t too sure what to expect. This excellent hotel gave me a base to start my exploration and a bolt hole to go back to when it all got a bit too much. The hotel is new and beautifully finished but the best point for me was the excellent staff that genuinely want to help and are both polite and friendly.

If I was to be very picky and look for negative points id say:
• It is a bit American with things like Hawaiian theme nights but as this is an American hotel chain I guess that’s fair enough. There were also enough places to go and escape if you wanted too.
• The other thing is that if you do venture out and compare your accommodation with the conditions of the locals in the area you do feel very guilty – but again you cant blame the hotel for that and I was very grateful for what they provided.

So if you want to experience the real India I guess this isn’t the place for you but otherwise I would say this is probably the best hotel I have ever stayed in.

  • Stayed July 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paf25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 2 August 2012
Dear paf25,

Thank you for your compliments to Hilton Chennai, we are delighted to have been a wonderful retreat for you on your first trip to India!

I have shared your encouraging feedback with my team, who are indeed very happy that you felt well-looked after during your stay.

We hope to be of service to you again, should your travels bring you back to Chennai.

Yours sincerely,
Roger Brantsma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Chennai

Property: Hilton Chennai
Address: 124/1, J.N.Salai, Chennai 600032, India
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai > Guindy East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Chennai
#5 Business Hotel in Chennai
#6 Spa Hotel in Chennai
#7 Luxury Hotel in Chennai
#12 Romantic Hotel in Chennai
Price range (per night): ₹ 7,909 - ₹ 11,993
Hotel Class:5 star — Hilton Chennai 5*
Number of rooms: 204
Official Description (provided by the hotel):
Hilton Chennai hotel reflects the spirit of the city in a harmonious blend of tradition and contemporary style to create a memorable stay in Chennai. Strategically located near the main commercial, IT parks and business districts in Guindy, the hotel is within a 15 minute drive from the domestic and international airports as well as the Chennai Trade Centre. Onsite amenities include Wi-Fi, a fully equipped business center and meeting rooms to facilitate both small and large corporate gatherings. Experience global cuisine when you dine at any of Hilton Chennai's five bars and restaurants. Choose from authentic pan-Indian flavors at Ayna, or global cuisine at Vasco's, the all-day-dining restaurant. Indulge with a glass of wine at Vintage Bank, the hotel's trendy wine and cheese bar, and finally, visit Q Bar, the hotel's rooftop bar and grill for relaxing under the stars. The hotel provides easy access to the major shopping districts and tourist attractions such as the Guindy National Park, Marina Beach, old town of Mylapore, San Thome Basilica and Government Museum. After a long day, relax by the hotel's outdoor infinity pool or work out at the 24-hour fitness centre. ... more   less 
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Also Known As:
Hilton Chennai Hotel Chennai (Madras)

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