My husband and I stayed here two weeks during March April 2012. Stayed in the one in venkatraman road On the plus side it was homely, convenient, kinda clean, clean bathrooms, ironing board iron box and hair dryer available on request, complimentary breakfast, room service possible, cleaning and front desk people were nice, laundry prompt and good service, no insects or mosquitoes, we could get cars arranged, close to shopping, close to friends house, in a side street with houses, I could invite my friend over order coffee and chat in the suite room just like home. That was pleasant. The place felt safe. The first week was much more pleasant than the next.
The minuses were Weak wifi in room, the suite with kitchenette had sewer smell coming out of the sink. We changed the room to suite without kitchenette for the last few days and this was good, towels were always worn and old. Something happened and changed service in the last week we were there. I don't know if it was because of the crowd or what happened. But a few times front desk girl was not prompt with the car arrangement. The girl was nice and sweet but was confused and messed up car arrangements and other requests. Generally a couple times it happened that we were left with wrong info, left waiting etc. the breakfast had variety but was always cold. Not even warm in that last week and also we had some problem with the rude behavior and language of the room service and the restaurant boys. are they paid less and overworked ? Is that the reason for their behavior ? And yes chennai 24 does not work for 24 hours as mentioned in another review.
I think if the restaurant and room service employs more professional employees and spruces up it would help a great deal.
RA from US
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- Also Known As:
- The Lotus Serviced Apartments Hotel Chennai (Madras)