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Mohit R

Fantastic service and very professional..home away from home

5.0 of 5 bubblesReviewed 7 Aug 2017via mobile
Staff goes a step ahead to cater to one's needs..overwhelming experience to stay here..a day or a week..this place will never down it's charm and professionalism..
Assistance not just within premises but willingness to ease your worries around the town too!
Date of stay: July 2017
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this review
Responded 8 Aug 2017
Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

27 cities. 43 hotels. 4500 rooms. Refreshing India.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 August 2017 via mobile

It's being a perfect trip thanx to lemon tree..
And i m glad u ppl have such nice and decent people at your front office.
Front office staff was really sweet and entertain every guest personally.
Hats off to your patience ..
I would definitely give more then 5 star to u people
House keeping was decent

Date of stay: August 2017
Trip type: Travelled with friends
Thank Azhar N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 8 August 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

27 cities. 43 hotels. 4500 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

We stayed in the month of July and the rooms were very good, spacious and clean though. Republic of Noodles a Pan Asian Cuisine made our stay. The food is amazing with great aromas, service was also very nice. Staff is very courteous and helpful especially Chef Jai and Sofikul. Renu was also very courteous.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank jitender y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 8 August 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

27 cities. 43 hotels. 4500 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017

A city hotel in jaipur, nothing special but good for a city visit.
Staff at the reception was not very friendly and little helpful. Wifi only for 30 min free.
Our room smelt damp already. The bed covers were very damp and showed water stains. We had to complain twice to get dry beds. The buffet was very good and rich.
Not a pleasant stay.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Ute S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 19 September 2017

Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Premier, Jaipur. May I apologize for not meeting some of your expectations during your stay.

We have noted your observation and assure you that our staff is very enthusiastic, zealous and hard working team .We are sorry you did not feel this ways. We have re-briefed our team to engage with all our customers in a friendlier and caring manner which is what Lemon Tree stands for.

Currently, we are running a special launch offer on our website i.e. complimentary 24x7 WiFi for guests who book directly through our website lemontreehotels.com. Our internet services have been outsourced to a nationally reputed service provider and we levy a minimal mark-up on their charges to recover our administrative costs. The reason we do not provide net access complimentary 24x7 in all our packages and travel agent special rates, is because we would then have to recover the cost equally from the room rate of all our guests rather than only actual users (currently ~60% of our guests) which we felt would be inherently unfair to those not using these services. Currently, we are running a special launch offer on our website i.e. complimentary 24x7 WiFi for guests who book directly through our website lemontreehotels.com. For multi-device and high speed data needs may I suggest you to get in touch with the Front Desk and avail Wi-Fi packages that suit your needs the best.

We are sorry you were not happy with the ambience of your room. Our attempt at Lemon Tree is to ensure the hotel is fresh, crisp and clean and we have laid down our processes accordingly. We have noted your observations and have re-briefed our Housekeeping team to strictly adhere to pre-defined procedures and maintain hygiene and freshness at all times. We assure you of a better experience on your next visit.

Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur

27 cities. 43 hotels. 4500 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

Stayed for 2 nights with my friends. We had booked directly on hotel website, with free wifi and breakfast.

Liked the aroma in lobby area, giving fresh feeling. For some reason connecting to wifi was little tricky, as it keep disconnecting every 30 minutes. But otherwise speed was nice as compared to other hotel's free wifi.

We used pool only on the day of arrival and it started raining making water feeling cooler. Pool size was little disappointing though. But being a roof top pool, it wasn't bad at all and very clean.

I would stay again in my next trip to Jaipur.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Kirtimaan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 19 September 2017

Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Premier, Jaipur. May I apologize for not meeting some of your expectations during your stay.

We deeply apologize for the inconvenience caused due to Wifi services not being as per your expectations. This was a one off issue which has been resolved now.

We have also noted your perceptive inputs on the swimming pool size and are relooking our internal standards to understand your feedback better.

Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur

27 cities. 43 hotels. 4500 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

I stumbled upon this option through TripAdvisor. I generally trust TripAdvisor. So booked it

It was a delight to stay here. The hotel location allows for perfect movement within the city.

The hotel is close by to old City attractions of Jaipur. I stayed here for 2 nights. It was like staying in a warm and nice home stay. Staff was courteous.helpful and made my stay enjoyable.

What else to ask for after a tiring business tour. The hotel has fully functional spa.

Breakfast in the hotel was an amazing buffet. All tailored for a perfect morning delight.

I thank the hotel hospitality. They were awesome. Quick response from housekeeping team as well.

Had a wonderful stay here...

Date of stay: July 2017
Trip type: Travelled on business
Thank mnkakoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 4 August 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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