Dear Guest,
Thank you for your feedback regarding your visit to Lemon Tree Premier, Jaipur. May I apologize for not meeting some of your expectations during your stay.
We have noted your observation and assure you that our staff is very enthusiastic, zealous and hard working team .We are sorry you did not feel this ways. We have re-briefed our team to engage with all our customers in a friendlier and caring manner which is what Lemon Tree stands for.
Currently, we are running a special launch offer on our website i.e. complimentary 24x7 WiFi for guests who book directly through our website lemontreehotels.com. Our internet services have been outsourced to a nationally reputed service provider and we levy a minimal mark-up on their charges to recover our administrative costs. The reason we do not provide net access complimentary 24x7 in all our packages and travel agent special rates, is because we would then have to recover the cost equally from the room rate of all our guests rather than only actual users (currently ~60% of our guests) which we felt would be inherently unfair to those not using these services. Currently, we are running a special launch offer on our website i.e. complimentary 24x7 WiFi for guests who book directly through our website lemontreehotels.com. For multi-device and high speed data needs may I suggest you to get in touch with the Front Desk and avail Wi-Fi packages that suit your needs the best.
We are sorry you were not happy with the ambience of your room. Our attempt at Lemon Tree is to ensure the hotel is fresh, crisp and clean and we have laid down our processes accordingly. We have noted your observations and have re-briefed our Housekeeping team to strictly adhere to pre-defined procedures and maintain hygiene and freshness at all times. We assure you of a better experience on your next visit.
Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.
Best regards,
Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur
27 cities. 43 hotels. 4500 rooms. Refreshing India.