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Ankit B

Sad Service

2.0 of 5 bubblesReviewed 18 Apr 2017via mobile
Front desk was awesome in customer service however was very disappointed with the rooftop bar since it took them 30+ mins to get us the 1st drinks even that too came without any accessories like water cold drink soda and to worsen the experience the soda served was already used by someone else.. it was really a sad experience taking my family there with a lot of expectation.. room service was again a pain in the neck since we had to call thrice for everything we requested even for tooth brushes.. I expected way better services from Lemon Tree..
Date of stay: April 2017
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this review
Responded 8 May 2017
Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Premier, Jaipur. May I apologize for not meeting some of your expectations during your stay.

We apologize for the service you experienced at the Roof Top Bar. We have noted your observations and have re-briefed the team to be more organized and systematic in line with our standard operating procedures.

We are sorry our staff took a few minutes longer to deliver your request. We have re-briefed our staff to follow predefined procedures and be timely in attending to guest requests. We assure you of a better experience when you visit us next.

Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur

23 cities. 40 hotels. 4100 rooms. Refreshing India.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 April 2017

Very friendly helpful service. Rooms are comfortable. Meals excellent mix of Indian and Western foods, Jai did us well, so did Mahesh F.O. Do not forget to have swim in the pool in the evening, quite a spectacular view.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank rolv2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 18 April 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2017

firstly they asked me to wait at check in time cos rooms were not ready,although i reached by 3 pm which is an hour late from their official check in time..... rooms and breakfast are just okay..... we have other better option in jaipur

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kapil B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you for your feedback regarding your visit to Lemon Tree Premier, Jaipur. May I apologize for not meeting some of your expectations during your stay.

We assure you that our staff is a very enthusiastic, friendly and hard working team. We are sorry we did not meet your expectations on this visit. We have re-briefed our team to engage with all our customers in a friendlier and more caring manner which is what Lemon Tree stands for. We assure you of a better experience on your next visit.

We are sorry you were not happy with the ambience of your room. Our attempt at Lemon Tree is to ensure the hotel is fresh, crisp and clean and we have laid down our processes accordingly. We have noted your observations and have re-briefed our Housekeeping team to strictly adhere to pre-defined procedures and maintain hygiene and freshness at all times. We assure you of a better experience on your next visit.

We are sorry you did not enjoy the food. We continuously upgrade and refresh our menus and buffet offering at our restaurants to try and ensure that customers enjoy their experience.

Please give us an opportunity to make amends. Should you accede to my request, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

All the staff is very friendly and courteous, specially Bikash and Guman. Very helpful person. We are very happy with overall ambience. Food was excellent.

We will definately come back to Lemon tree at Jaipur for conference

Chetan

Date of stay: April 2017
Trip type: Travelled on business
Thank chetan s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 12 April 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

The exterior and lobby are not much to look at, and actually could be a turnoff to a hot traveler, but upstairs, things change. This is actually a very nice hotel with a delightful restaurant (House of Noodles), a cafeteria, and a fun rooftop bar adjacent to a swimming pool. The roof top facilities offer a nice nighttime view of Jaipur. Our room was large, attractive, clean and comfortable. The shower facility was actually quite nice with ample hot water. It has an odd but interesting feature which is a large picture window between the bedroom and bathroom. Fortunately a window can be pulled down to ensure privacy. The gym in this hotel is actually quite well equipped and a spa resides next to it. The staff has been helpful and quite friendly. The only downside to this hotel is that they offer you only two 30 minute wifi sessions each day. If you want more , you have to pay. We would not hesitate to stay here again.

Date of stay: April 2017
Trip type: Travelled as a couple
1  Thank Skibumdude
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 12 April 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

23 cities. 40 hotels. 4100 rooms. Refreshing India.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2017

As with all the hotels we visited, the Lemon Tree was very good. Clean and pleasant public areas with very comfortable rooms. Best pizza ever and very reasonably priced food. The bar service was very good particularly as happy hour ran on and on.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Nick W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLemonTreeHotels, Manager at Lemon Tree Premier, Jaipur, responded to this reviewResponded 10 April 2017

Dear Guest

Thank you for your lovely feedback regarding your visit to Lemon Tree Premier, Jaipur. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance.

When you decide to visit us next, please email me at gm.pjp@lemontreehotels.com and I will be happy to handle the arrangements personally.

Best Regards,

Nishikant Asthana
Hotel General Manager
Lemon Tree Premier, Jaipur.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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