Kanchan keshri is an amazing escape from the crowd of city, though is only good for its location, food and cultural programs hosted at night. If your expectation includes customer service, better stay away from this place.
This hotel is run by absolutely unprofessional management with no sense of maintaining a standard or meeting the required benchmark to offer customer value for thier money.
The hotel is situated 17 kilometers from the heart of city, only feasible if you have your own car else you might not get transport from city to this place. Extremely busy Jaipur Ajmer highway will make you feel being close to a runway the entire night.
Rooms are preety small (not more than 120 sq ft.) and does not even match the expection of a 2 star hotel. None of the room have couch/sofa set, carpet, television, wardrobe, dressing table/mirror, study table and the furniture is also old, full of dust and ill maintained. Don't be surprised if you come across sheets on your bed which hasn't been changed from last few days or a non working refrigrator which is placed in the room just to accompany you. The hotel does not even have proper double bed quilts in a double bed room. You will be offered 2 different size and dirty quilts with a caveat that it's the best they can offer. Washrooms are pretty clean and maintained though with basic amemeties (only).
Its worth trying, the food is really good and you will thoroughly enjoy it. Try the "Jeeman" which serves unlimited Rajasthani food for INR 170. We have had all three meals inhouse and it was a nice experience. Unfortunately, they do not offer room service for any of the eatables, which is again disappointing.
Check In/Check out:
Reveals extremely poor management. None of the staff members has the sense of ownership and they feel free to pass you on to city office which is 17 kilometers away. On arrival they had no information about my booking and the advance payment. It took them 1 hour 15 minutes to find out details wherein myself and my wife had to stand outside on recepition. None of them had enough courtesy to make us feel comfortable with a glass of water. A strange policy which I have seen with them only among the hotels I have stayed world over is that you need to deposit advance payment more than twice of your room tariff which made no sense to me.
Check out was equally terrible, no one knew who will refund the amount back which was given as advance deposit. No bills being issued even after an argument of 30 minutes. I was promised that bills will be dispatched on my snailmail which I am waiting till writing of this review with no hope of they arriving.
On checkout, I pretty much understood the reason why I was the only occupant last night in their hotel. I am sure no one will ever became a repeat customer and they can have their staff members use the vacant property.
concluding, you can drop in this resort for a day out without booking it for overnight stay and enjoy the good food, but don't make a mistake of staying in here.
- Official Description (provided by the hotel):
- Kanchan Kesari Village ( so named after the owner's parents) is an ethnic theme based amusement complex where there is something for all age groups. The village is located just 15 minutes away from Jaipur on the Jaipur - Ajmer National Highway, set amidst 10 bighas of sprawling landscaped gardens. Kids can enjoy the swings & slides and be enthralled by the magic show. Ladies can host kitty parties in the Pangat which offers a leisurely view of the boating lake. Gentlemen can show their chivalry by pedaling their better halves in the self driven boats. Elderly citizens can watch over their beloved while relaxing on the hand woven village cots. Camel, the ship of the desert, is also available for your distant guests. ... more less
- Reservation Options:
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- Also Known As:
- Kanchan Kesari Village Resort Jaipur, Rajasthan