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17 - 22 of 784 reviews
Reviewed 18 May 2022

We have wonderful and delightful experience All the staff from service Zubair, Dinesh,lokendra,and from kitchen kasana chief and Surjeet chief have warm hospitality we have wonderful experience and we will prefer to visit here

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Vikram_1051
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shiv vilas, General Manager at Shiv Vilas Resort, responded to this reviewResponded 19 May 2022

Dear Ms. Komal,

Namaskar & Greetings from Shiv Vilas, Jaipur !!!

Thank you for choosing to stay at Shiv Vilas, Jaipur and sparing time to share your review on Trip Advisor. We are delighted to note that you have enjoyed our services and offerings.

I & My team @ Shiv Vilas, Jaipur aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future.

Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories. We have communicated your feedback to the entire team. They are all very happy to know that their efforts are greatly appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Look forward to the pleasure of welcoming you back to our hotel.

Warm regards,

Jacque Franze
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2022 via mobile

Good property . Stay was comfortable. Good staff specially (Mr. Abhay and Hemant ). Food was also good. A must visit place. Highly recommended to everyone . Children will love the authentic look of the property.

Date of stay: May 2022
Trip type: Travelled with friends
Thank Harsh291133
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shiv vilas, General Manager at Shiv Vilas Resort, responded to this reviewResponded 16 May 2022

Dear Mr. Harsh,

Namaskar & Greetings from Shiv Vilas, Jaipur !!!

Thank you for choosing to stay at Shiv Vilas, Jaipur and sparing time to share your review on Trip Advisor. We are delighted to note that you have enjoyed our services and offerings.

I & My team @ Shiv Vilas, Jaipur aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future.

Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories. We have communicated your feedback to the entire team. They are all very happy to know that their efforts are greatly appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Look forward to the pleasure of welcoming you back to our hotel.

Warm regards,

Jacque Franze
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2022 via mobile

We visited this resort for a short weekend trip to Jaipur in May. It is very well situated on the Gurgaon Jaipur highway. It is built as a royal palace and the rooms also have a royal feel. We had very good experience with all the staff of the hotel specially Abhay. Everyone was very attentive and polite in the conversation. We also got a free room upgrade. The occupancy in the resort was very low due to the off season and because of which the buffet was not operational which is understandable. They had fully functional Ala-carte menu in the restaurant. My 5 year old son had a nice time in the pool and big size bath tub.

Date of stay: May 2022
Trip type: Travelled with family
Thank akashch5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shiv vilas, General Manager at Shiv Vilas Resort, responded to this reviewResponded 9 May 2022

Dear Mr. Akash,

Namaskar & Greetings from Shiv Vilas, Jaipur !!!

Thank you for choosing to stay at Shiv Vilas, Jaipur and sparing time to share your review on Trip Advisor. We are delighted to note that you have enjoyed our services and offerings.

I & My team @ Shiv Vilas, Jaipur aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future.

Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories. We have communicated your feedback to the entire team. They are all very happy to know that their efforts are greatly appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Look forward to the pleasure of welcoming you back to our hotel.

Warm regards,

Jacque Franze
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2022 via mobile

We attended an in house wedding at Shiv Vilas and were there for 2 days in room no 1204. Superb property with excellent service. Highly professional and courteous staff. Delicious food with a wide variety.
Special mention about the house keeping staff - highly trustworthy, loyal & dedicated to customer service. I had forgotten my expensive diamond ring in the bathroom and instructed the house keeping to clean our room. When I realised this and returned back to the room to look for my ring, I found it safely placed on the bathroom counter.
Overall we had a great experience. Highly recommended.

Date of stay: April 2022
Trip type: Travelled with family
Thank DrPardhe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shiv vilas, General Manager at Shiv Vilas Resort, responded to this reviewResponded 27 April 2022

Dear Dr. Pardhe,

Namaskar & Greetings from Shiv Vilas, Jaipur !!!

Thank you for choosing to stay at Shiv Vilas, Jaipur and sparing time to share your review on Trip Advisor. We are delighted to note that you have enjoyed our services and offerings.

I & My team @ Shiv Vilas, Jaipur aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours. It was a pleasure to host you and we trust you will give us another opportunity to be of service to you in the not too distant future.

Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories. We have communicated your feedback to the entire team. They are all very happy to know that their efforts are greatly appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Look forward to the pleasure of welcoming you back to our hotel.

Warm regards,

Jacque Franze
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2022 via mobile

Very good property. Splendid architecture & very majestic & princely exteriors. However, the resort is understaffed & quality of service is inadequate. The first block is very good, however the second block is under occupied & you have to travel a great distance to reach the main building & restaurant.

Date of stay: April 2022
Trip type: Travelled with family
Thank GaurangK007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shiv vilas, General Manager at Shiv Vilas Resort, responded to this reviewResponded 27 April 2022

Dear Mr. Gaurang Kanodia,

Namaskar & Greetings from Shiv Vilas, Jaipur !!!

Thank you for choosing to stay at Shiv Vilas, Jaipur and sparing time to share your review on Trip Advisor. We are happy to note that you liked our Resort architecture and exteriors.

I have taken cognizance of your concerns with regard to Staff and service issues you faced during your stay which caused you an unsavory experience and without meaning to offer any excuses, Sincerely apologize for the dissonance faced. You have my assurance that the same has been viewed very earnestly and necessary steps have been initiated to enhance our services and prevent this kind of situations in Future..

I sincerely hope you will treat this as a one-off incident and not let it mar your overall impression of our services and provide us another opportunity to restore your confidence in Shiv Vilas.

Looking forward to the pleasure of welcoming you back to our hotel.

Warm regards,

Jacque Franze
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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