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Reviewed 15 October 2015

We stayed at this hotel in April . We were attending family friend's wedding
Rooms were very nice. Each room had its own royal touch. there were lots of luxurious toiletries in the bath, which was a very good touch.
Food was nice at the beginning but then it got very monotonous and all the dishes seemed to be having same taste.
Reception/Foyer area was very nice and nicely decorated.
Staff were very polite and courteous.
Hotel grounds were nice and kept tidy.
Overall a good stay, but could have been better.

Date of stay: April 2015
1  Thank jags62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShivVilas2006, Guest Relations Manager at Shiv Vilas Resort, responded to this reviewResponded 15 October 2015

Dear Ma'm,

We are delighted to see your detailed feedback about our hotel. We are glad to know that you liked our hotel Exteriors, Rooms, Bathrooms, Staff and Amenities etc...But you have raised a concern about the menu and taste.

We at Shiv Vilas, sincerely believe that it is only by accepting and working on constructive feedback from our guests that we can achieve the highest levels of service that we aspire towards. I have studied your feedback in detail and have discussed the same in detail with our concerned teams. We all truly value our guests’ experience and regret that your stay in this instance (Food ) was less than Exemplary.

I would request you to kindly consider this incident as a one off case and not a reflection of the usual standards that we at Shiv Vilas follow or aspire to deliver to our most valued guests.

Our team and I will be happy to personally coordinate your next visit and urge you to write in with any requirement. We would be happy to facilitate it, and look forward to welcoming you at Shiv Vilas.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2015

It is an amazing property with beautifully maintained and sophistically designed interiors. A very warm welcome and a very pleasant stay is what we got here. The staff is too sweet and very cooperative. Overall it was an amazing experience of both lavishness and luxury with ultra comfortable feeling..

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Neha330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShivVilas2006, Guest Relations Manager at Shiv Vilas Resort, responded to this reviewResponded 15 October 2015

Dear Neha,

Absolutely delighted to have received your wonderful feedback and glad to know that you enjoyed your stay at our resort. The reviews like yours are the best motivation we can use.
We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review.
Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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Reviewed 11 October 2015 via mobile

To begin with a very warm welcome with a chilled refreshing welcome drink. We were lucky to get an upgraded room. The room was really out of the world'. Very warm and courteous staff. The staff always approach us for helping an extra mile for its guests. The interior is mind boggling. Good food. Super clean and hygienic. The room service is impeccable and the staff too.

Date of stay: September 2015
Trip type: Travelled with family
Thank Rashi G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShivVilas2006, Guest Relations Manager at Shiv Vilas Resort, responded to this reviewResponded 12 October 2015

Dear Ma'm,

We are absolutely delighted to see your detailed feedback about our hotel. We are pleased to note that your experience was great & we lived up to your expectation. We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review.
Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2015

I stayed here with wife and son in Elegant room this weekend. The exterior look and approach from gate is very overwhelming. The architecture is authentic Haveli architecture of Rajasthan and the whole hotel from outside is like a proper palace. However, the staff although very friendly, lacks good training which you would see in branded international chain hotels. I could not locate a single lady staff in the entire hotel ! All men makes it look very odd. A lot of money is spent on furniture and intricate sculptures but again the design lacks creativity. The room is fairly spacious but the toilets are simply bad. No carpets in the hotel ! The SPA is awful ! The food quality is very good. Overall a mixed reaction. If some international chain runs it in future, it can become a fairly great hotel. A lot of good things and a few bad one makes it an average property which is overpriced.

Room tip: Take the corner rooms.
Date of stay: October 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank VT1947
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShivVilas2006, Guest Relations Manager at Shiv Vilas Resort, responded to this reviewResponded 10 October 2015

Dear Sir,

We are delighted to see your detailed feedback about our hotel. We are pleased to note that you liked the exteriors of our hotel.
I have taken note of the concerns you have made and I am so sorry your visit fell short of your expectations. Believe us that it is rarest occasion that we fall short of guest expectation. Your feedback is much appreciated and it is being taken seriously and put to good use in our Endeavour to provide the highest standards of care and service to our guests.

Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2015

We were here for a one night stay, nice and tidy place with lovely statues, paintings and fusion art. The Pool and spa is a wonderful experience !

The food quality at the restaurant was very good however service and downtime could be improved on

The rooms are comfortable and compact. Its on the out skirts of Jaipur so the city is a good 30-40 minute drive away !

Room tip: pool facing rooms
Date of stay: September 2015
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank AmanM892
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShivVilas2006, Guest Relations Manager at Shiv Vilas Resort, responded to this reviewResponded 10 October 2015

Dear Sir,

We are absolutely delighted to see your detailed feedback about our hotel. We are pleased to note that your experience was great & we lived up to your expectation. We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review.
Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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