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All reviews wonderful palace royal experience real palace beautiful architecture welcome drink special thanks royal touch beautiful hotel jaipur city luxury hotel four poster bed swimming pool amber fort the entire staff personal attention f b service staff
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Reviewed 4 October 2015

I stayed here with wife and son in Elegant room this weekend. The exterior look and approach from gate is very overwhelming. The architecture is authentic Haveli architecture of Rajasthan and the whole hotel from outside is like a proper palace. However, the staff although very friendly, lacks good training which you would see in branded international chain hotels. I could not locate a single lady staff in the entire hotel ! All men makes it look very odd. A lot of money is spent on furniture and intricate sculptures but again the design lacks creativity. The room is fairly spacious but the toilets are simply bad. No carpets in the hotel ! The SPA is awful ! The food quality is very good. Overall a mixed reaction. If some international chain runs it in future, it can become a fairly great hotel. A lot of good things and a few bad one makes it an average property which is overpriced.

Room Tip: Take the corner rooms.
  • Stayed: October 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank VT1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShivVilas2006, Guest Relations Manager at The Shiv Vilas, responded to this reviewResponded 10 October 2015

Dear Sir,

We are delighted to see your detailed feedback about our hotel. We are pleased to note that you liked the exteriors of our hotel.
I have taken note of the concerns you have made and I am so sorry your visit fell short of your expectations. Believe us that it is rarest occasion that we fall short of guest expectation. Your feedback is much appreciated and it is being taken seriously and put to good use in our Endeavour to provide the highest standards of care and service to our guests.

Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2015

We were here for a one night stay, nice and tidy place with lovely statues, paintings and fusion art. The Pool and spa is a wonderful experience !

The food quality at the restaurant was very good however service and downtime could be improved on

The rooms are comfortable and compact. Its on the out skirts of Jaipur so the city is a good 30-40 minute drive away !

Room Tip: pool facing rooms
  • Stayed: September 2015, travelled with friends
    • Value
    • Location
    • Service
Thank Aman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShivVilas2006, Guest Relations Manager at The Shiv Vilas, responded to this reviewResponded 10 October 2015

Dear Sir,

We are absolutely delighted to see your detailed feedback about our hotel. We are pleased to note that your experience was great & we lived up to your expectation. We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review.
Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015

It was an excellent property. We enjoyed the stay here although the stay was short still we were greeted warmly and taken good care by the staff of Shiv Vilas Resort. We also wish to thank Mr Sidharth and Mr, Ankur for showing their affection towards us. The whole staff is very nice and cooperative. The dinner was lovely but in breakfast sweet dish was missing. Altogether it was worth visiting the property.

Room Tip: Rooms are comfortable ,view from the windows is good
  • Stayed: September 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank handa_hemant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShivVilas2006, Guest Relations Manager at The Shiv Vilas, responded to this reviewResponded 6 October 2015

Dear Sir,

We are absolutely delighted to see your detailed feedback about our hotel. We are pleased to note that your experience was great & we lived up to your expectation. We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review.
Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015

Very good hotel, beautifully done. Great welcome at arrival and rest of the stay was equally pleasant. Excellent food at the restaurant - we specially relished the mutton that we had there. Kids enjoyed the swimming pool a lot and we spent some good time in Jacuzzi with friends. I learnt that the owner lives in Italy and the architecture had distinct Italian touch - very well done. Service in the restaurant can be a bit better.

  • Stayed: September 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank kush_kochgaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShivVilas2006, Guest Relations Manager at The Shiv Vilas, responded to this reviewResponded 6 October 2015

Dear Sir,

We are absolutely delighted to see your detailed feedback about our hotel. We are pleased to note that your experience was great & we lived up to your expectation. We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review.
Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015 via mobile

I travelled to Jaipur with family this weekend for a short break and stayed here for a day. The hotel is super grand and will definitely make you feel royal. The entry itself is welcoming and full of splendour and the lobby is like a palace. The staff is very friendly and helpful. Though the room had a fancy concept of a Jharokha, it was slightly small if you are travelling with family. The bathroom too was congested and lacked the luxury, the hand shower kept falling from its position and the flush did not work well. The food was tasty but the choice was limited. There was a buffet for breakfast and dinner but it was not lavish and lacked variety that you would expect from a luxury hotel of this rating. We had to go out for the meals after trying once. The property is beautiful and huge and they could do so much more to make it enjoyable. There are no entertainment programs, shopping arcades, to make it lively in the evenings. This may be the reason why there were no foreigners staying in the hotel. They could have some cultural dances/ programs in the evenings and with this kind of space some fares etc to make it fully entertaining. The key aspect for a hotel should be excellent guest experience through great food, room stay and entertainment, great ambience is essential but not enough.

Stayed: September 2015, travelled with family
1  Thank Anjali1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShivVilas2006, Guest Relations Manager at The Shiv Vilas, responded to this reviewResponded 10 October 2015

Dear Sir,

We are absolutely delighted to see your detailed feedback about our hotel. We are pleased to note that you liked the architecture and ambience of the hotel. I have also taken note of few of the concerns you have raised and believe it is being taken seriously and put to good use in our Endeavour to provide the highest standards of care and service to our guests.

Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Shiv Vilas on your next trip.

Thanks and regards,

Ravi Kumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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