I have been coming to Jaipur for 20 years and had wonderful experiences of Rajasthani hospitality - so I was appalled at this hotel - it is a stunning heritage property with large spacious rooms, attractive terraces and beautiful gardens and pool, but there is nowhere to sit at ease except an unwelcoming dull area outside the main restaurant. The upper terrace above should have been a lovely sitting area for the rooms up there - where we were located - but all the metal and upholstered chairs were covered in a thick layer of dust and indeed a grid pattern of dust was imprinted on my black trousers where I had sat down. The toilets behind reception - only public ones i found were filthy. The curtains in our room looked ancient and dirty, as were the floor mats , and my sheets on the first night were marked with what looked like old blood. There was bottled water (small) on the first night only - otherwise filtered water in an old fashioned plastic flask. In a hotel this dirty - i could not feel confident that the water filter was well enough maintained to be safe. I got a stomach upset (from food ?? from ice??) and on asking for water had to sign for it, the waiter approaching my bed for the signature! - as i had not taken breakfast and was ill surely water should be complementary - as in other hotels in the city - it should be complementary daily in a country where tap water is not safe - everyone has to drink. The food was OK but not good - but i got sick. Wifi should in this day and age be part of the service. The reservation staff and restaurant "manager" were indifferent and not at all welcoming. It has huge potential to be a very lovely place to stay with the little effort of cleaning and a few replaced textiles - all made in Jaipur and not expensive - and for the staff to understand that guests should be treated with the legendary Rajasthani indeed Rajput hospitality - that their experience should make them want to return - take a leaf out of the other properties and why people like me return year after year. This place is a disgrace to Rajput traditions and therefore a very expensive place to stay for no pleasure.
- Official Description (provided by the hotel):
- he Narain Niwas Palace Hotel, a Heritage Hotel, provides a good example of history amalgamating with modern times. Centrally located in Jaipur, the Pink City of India, the palace was built in the 19th century by General Amar Singh Ji, the then Thakur of Kanota. Designed in a fanciful version of The Anglo-Indian style popular in the Victorian Era, the palace now serves as a hotel. The Palace has all the modern amenities and a place where one can enjoy traditional Rajput Hospitality. Decorated with Rajput Flourishing, Rajasthani Furnishing and Traditional Jaipur painted wall decor in a typically bold colour palette; Narain Niwas was built in the 1928 by General Amar Singh, Thakur of Kanota, and Commander of the Jaipur State Force. ... more less
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- Also Known As:
- Narain Niwas Palace Jaipur, Rajasthan