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“Excellent Hotel” 5 of 5 bubbles
Review of ITC Rajputana, Jaipur

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ITC Rajputana, Jaipur
Ranked #14 of 372 Hotels in Jaipur
Sheffield
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed 7 February 2012

Top quality hotel, very clean, excellent staff, good facilities. The Pashawri (not sure of spelling) restaurant was fantastic and the buffet was also very good. Staff in all restaurants and throughout the hotel were helpful and friendly. The Spa was also very good. The new Jaipur metro is being built nearby so there is some disruption to traffic, but as with anywhere in India traffic is chaotic.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pete_Sheffield_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this review, 10 February 2012
Thank you for sparing your valuable time to share your feedback on your recent stay at the ITC Rajputana. I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to the members of our team.

We look forward to the pleasure of welcoming you back.

Sincerely.
Sunil Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (626)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Canton of Geneva, Switzerland
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 February 2012

The hotel is beautiful and the rooms are great in terms of space and cleaniness. The people are so nice, friendly and serious. The hotel is located in town but no problem, because you do not hear the noise from inside. The only thing bizzarre was the Wifi access which was not free...unacceptable for such high quality hotel !

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank naoufel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this review, 10 February 2012
We are grateful for the overall positive comments you have made regarding our hotel and its services and assure you that we will make every effort to ensure that we continue to live up to your expectation.

We have also made a note of your observations on areas which need improvement. I would like to assure you that corrective action has been taken to prevent such recurrences in future and I am sure you will notice a perceptible difference during your next visit.

We do value your patronage and we look forward to the pleasure of welcoming you back on your next visit to Jaipur.

Sincerely,
Sunil Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 bubbles Reviewed 5 February 2012

This was the second ITC hotel that we booked during our Golden Triangle tour.

We had been expecting 5 star luxury as prominently advertised but were disappointed with the business orientated ITC Maurya in Delhi.

Here in Jaipur, the luxury accommodation was..well..not! We were booked into the standard room - executive club. This they say is a "unique concept in accommodation". This is indeed a unique concept of providing 3 star accommodation in a 5 star hotel!!!

Neither our room, or my wife's parents had been properly cleaned and to say they were generally shabby is being kind. Old fixtures and fittings, TV from the 1990's and a general feeling of lack of luxury.

We were given a connecting room (with my wife's parents) which were located in the corridor to right of the main entrance. This appeared to be the main thoroughfare for at least half of the hotel. There was no soundproofing in the room. Both my wife and I could hear her parents chatting and they could us. Anything other than chatting was clearly out of the question! The noise from the corridor was seemingly never-ending. Constant traffic of guests, some chatting quietly, others more loudly ensured we couldn't get to sleep until after 2am.

A complaint to staff that night was offered with a room change. But at gone midnight after a long drive and moving to a similar shabby room wasn't really an option. First thing in the morning we spoke to the same member of staff who booked us in and aired our grievances.

She dealt with the complaint courteously and offered us both effectively an upgrade. I think the room was the Rajputana Chamber. The bedroom was of the same size as the previous executive club but was of the standard you would expect in a 5 star luxury hotel. Clean, well-appointed, with fixtures and fittings that felt new. The bathroom was a little bigger and very nice with walk-in shower. This was what we had expected originally.

The rest of the hotel was quite nice. The communal areas were generally well-kept but some were in need of sprucing up a bit. A nice touch was to have a sitar player playing in the lobby in the afternoon. Breakfast was very good with excellent dosa.

Our 5 star tour in India has taught us that in many 5 star hotels, you only receive 5 star accommodation if you upgrade from the standard room. I have scored the hotel in accordance with the room we booked - executive club.

Room Tip: If you can afford to upgrade then you will get 5 star accommodation. If not, insist on your executiv...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PsychoWarthog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this review, 7 February 2012
Thank you for sharing your recent experience with us on TripAdvisor.

I sincerely apologize for the inconvenience reported and assure you that immediate action is being taken to rectify the same. It is comments such as yours that help us to achieve higher levels of perfection and I am sure you will notice a perceptible difference during your next visit to our hotel.

We do value your patronage and we look forward to the pleasure of welcoming you back on your next visit to Jaipur.

Sincerely,
Sunil Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madurai, India
1 review
5 of 5 bubbles Reviewed 3 February 2012

Amazing food , i was stayed one day, i was enjoyed the food particularly the multicusine Dinner buffet at Jalmhal .In breakfast wow there is no words to explain Huge variety of foodstuff like south-Indian, rajasthani, western live station etc.......

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JERRYDEV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this review, 6 February 2012
Thank you for taking out your valuable time and for sharing your experience during your recent stay at the ITC Rajputana.

We thank you for appreciating the Hotel and its services, especially the food. It gives us great pride and encourages us to offer even higher levels of excellence.

We do hope you will recommend us to your friends and associates and look forward to the pleasure of welcoming you back.

Regards,
Sunil Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 of 5 bubbles Reviewed 1 February 2012

Had a great holiday .the rooms are nicely done up,people are so warm,food is outstanding be it their 24 hours restaurant or their speciality restaurant.would recommend this hotel if ur visiting Jaipur

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chocobite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONRAJPUTANA, Manager at ITC Rajputana, Jaipur, responded to this review, 6 February 2012
Thank you for taking out your valuable time and for sharing your experience during your recent stay at the ITC Rajputana.

We thank you for appreciating the Hotel and its services. It gives us great pride and encourages us to offer even higher levels of excellence.

We do hope you will recommend us to your friends and associates and look forward to the pleasure of welcoming you back.

Regards,
Sunil Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Rajputana, Jaipur

Property: ITC Rajputana, Jaipur
Address: Palace Road, Jaipur 302006, India (Formerly Sheraton Rajputana Palace Hotel)
Region: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Jaipur
#6 Luxury Hotel in Jaipur
#7 Spa Hotel in Jaipur
#8 Romantic Hotel in Jaipur
#9 Family Hotel in Jaipur
Price range (per night): ₹ 4,680 - ₹ 15,644
Hotel Class:5 star — ITC Rajputana, Jaipur 5*
Number of rooms: 218
Official Description (provided by the hotel):
Experience the finest in luxury...exquisite rooms, plush surroundings, the most delectable fare and impeccable service...all under one roof! The pleasure of premier restaurants serving Indian,Continental and Chinese cuisines. ... more   less 
Reservation Options:
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Also Known As:
Itc Rajputana, Jaipur Hotel Jaipur
Sheraton Hotel Rajputana
Sheraton Jaipur
Sheraton Rajputana Hotel
ITC Rajputana, Jaipur Rajasthan

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