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“Excellent hotel, check out very poor”
Review of Trident, Jaipur

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Trident, Jaipur
Ranked #15 of 380 Hotels in Jaipur
Certificate of Excellence
cheshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent hotel, check out very poor”
Reviewed 9 February 2012

As all other reviews, this hotel was superb. The location and rooms, service and food were excellent until it came to check out.
We checked out the night before as we were leaving at 6.00 am to catch an early flight to Kolkata and so I filled in the questionnaire with good comments on staff etc.,that night and requested that the bags be collected from the room by 5.45 am and booked a packed breakfast for collection at 6.00 am.
The cases were not collected so we had to take these down to reception ourselves. When we got to reception there was no-one around and we could not find anyone, therefore when our car arrived we had to take care of our baggage, leave the key on reception and leave without our breakfast.
A very disappointing end to our stay in Jaipur!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank collinsCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TTJP, General Manager at Trident, Jaipur, responded to this review, 10 March 2012
Dear Guest,
Thank you for your feedback on Trip Advisor. I am grateful for the positive words; however do apologise for the poor check out.
I have addressed this feedback with our night shift receptionist who will ensure that the desk is manned at all times and ask for support in case he is caught up with another guest.
Rest assured that this feedback is valuable to us and we will do our utmost to make the necessary improvements. We look forward to an opportunity to serve you again.
Best Regards,
Kanika Hasrat
General Manager
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Laguna Beach, CA
Level Contributor
175 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 8 February 2012

Very lovely hotel, clean comfortable room. Had a garden view but a lake view would have been nicer. The only reason I didn't give this hotel a higher rating is that they charge for WiFi. A hotel of this caliber should include WiFi for the guests.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelsWithStephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TTJP, General Manager at Trident, Jaipur, responded to this review, 10 March 2012
Dear Guest ,
Thank you for a lovely Trip Advisor review.
I am glad that you enjoyed your stay expect for the Internet charging. I do apologise for this unintentional inconvenience ; however since this is an outsourced facility there are charges for the same. Thank you for sharing this concern; it is feedback such as yours that will encourage us to look at suitable options to satisfy valuable guests such as yourself.
Thank you,
Kanika Hasrat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Lincoln, Australia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 February 2012

My partner and I stayed at the Hotel Trident in July 2011. It was off-peak season so we were able to get a fantastic rate for our 5 night stay (it was approximately $300 Australian Dollars total!). When you walk into the lobby it is beautifully decorated. The staff deliver excellent customer service and served a welcome drink upon arrival. Our only negative was the bathroom. In our room the bathroom was very outdated and small. One night the showerhead actually fell off the shower but luckily no injuries!
The pool was a welcome relief from the July heat, we spent lots of time in the pool. There are also activities at night and we watched the puppet show which was fantastic, very comical and the performers were very talented. There was no charge to watch the puppet show, we ended up buying some puppets as souvenirs. There is also an astrologer some nights. We did the astrology reading but did not realise there was a charge as there was no sign saying it would cost money so this was a little disappointing.
If you want the traditional Indian experience you can catch a tuk-tuk to visit the local sites. The tuk-tuks are out the front of the hotel. We did this many times however we did have a negative experience with one tuk-tuk driver trying to take us to his friends pottery store and he became angry when we refused. However you can also catch taxis for a cheap price!
Overall a fantastic hotel and would definitely stay at the Hotel Trident again.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SarahF818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TTJP, General Manager at Trident, Jaipur, responded to this review, 10 March 2012
Dear Guest,
Thank you for taking the time to post a review about your stay on Trip Advisor.
We are glad that you enjoyed the hotel and facilities. I have addressed your feedback in regard to the charges of the palmist not being mentioned and have had the same printed on his board. I thank you for having stayed with us and look forward to an opportunity to serve you again.
Best Regards,
Kanika Hasrat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Quinta, Ca.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 February 2012

Truly a 5 star hotel. Our room overlooked the garden and was beautifully decorated and hotel was very impressive All the amenities a 5 star should have. The staff was wonderful and the best part is a no tipping policy. Now there is a real change for India. You are allowed to leave a community tip at the end if you wish, but I had to ask if I could contribute as they never even suggested a tip at check out. Another great feature is that this hotel is very close to all the historical sights and must see things and that saves hours of driving time. If we were to return, it would be to this hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbuddy07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TTJP, General Manager at Trident, Jaipur, responded to this review, 10 March 2012
Dear Guest ,
Thank you for taking the time to post a review on Trip Advisor. We are indeed grateful that you enjoyed your stay with us and the review.
At Trident we truly believe in team work and encourage guests to leave tips at the front desk on departure - all tips collected throughout the hotel and especially at the desk are shared with every team member who contributes to make the stay of the guest special. Tips are shared with the person responsible for purchasing of food, the person who cleans the dishes in the restaurant, the pool attendant as well as the team at front desk , housekeeping and anyone else you may have encountered during your stay .I am glad that you appreciated this aspect and hope we have an opportunity to serve you again.
Best Regards,
Kanika Hasrat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2012

Top class international hotel in a scenic location. On a buisy road and too difficult to walk in to town.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kit R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TTJP, General Manager at Trident, Jaipur, responded to this review, 7 February 2012
Dear Guest,
Thank you for the wonderful trip advisor Review. The location of trident Jaipur is indeed spectacular and peaceful. I am glad that you enjoyed the same and we look forward to having you return.
Best Regards,
Kanika Hasrat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Jaipur

Property: Trident, Jaipur
Address: Amber Fort Rd | opposite Jal Mahal, Jaipur 302002, India
Phone Number:
Region: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Jaipur
#6 Spa Hotel in Jaipur
#6 Romantic Hotel in Jaipur
#6 Luxury Hotel in Jaipur
#9 Business Hotel in Jaipur
Price range (per night): ₹ 4,394 - ₹ 13,119
Hotel Class:5 star — Trident, Jaipur 5*
Number of rooms: 132
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Also Known As:
Trident, Jaipur Hotel Jaipur
Hilton Jaipur
Jaipur Hilton
Trident Hilton Jaipur
Trident Hotel Jaipur
Trident, Jaipur Rajasthan

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