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All reviews lovely heritage heritage hotel would stay again no lift this lovely hotel amazing hospitality lovely pool choose this hotel the wi fi nice place to stay beautiful room rooms are big swimming pool food quality is awesome stay modern amenities the hotel staff
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3 - 8 of 220 reviews
Reviewed 3 weeks ago via mobile

Overall nice stay it was delight to post it's a heritage hotel I stayed and overall a nice experience but the only thing is no lift in property and my friend is handicap it not possible for them togo up and down

Date of stay: September 2018
Trip type: Travelled on business
Thank Sanjivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2019 via mobile

It was my fault that I ignored the reviews.
1.the so called place is neither a hotel nor a palace. It is a heap of dust and dirt.
2.there is no reception ,no customer care.reception no is not working and I have to climb down from top floor for anything I need.No room service was working
3.The pics shown on the websites is of the backyard and place looks nice but reality is shockingly opposite.
4.we booked 3 rooms but the roofs were full of moisture.bathrooms had smell and was not fit for bathing etc.
5.we asked for check put next morning but they demanded 13000/- for check out so we were forced to stay for 1 more day.
6.Issues are endless and except food which was good,there was no reason one shud stay here.Complimentary breakfast is very very limited.
Pl don't book this property

Date of stay: January 2019
Trip type: Travelled as a couple
Thank bharatg2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AanyaMehta, Manager at FabHotel Sugan Niwas Palace, responded to this reviewResponded 9 January 2019

We are concerned to note your dissatisfaction. We are disappointed to know your experience. We regret the inconvenience caused! Your feedback has been noted and passed to the concerned team for required corrective measures to be taken. FabHotels is India’s best budget hotels chain with 400+ hotels Pan-India, that offers spick & span rooms at strategic locations with all essential amenities at a value for money deal to ensure a pleasant stay to all our guests. We are tirelessly working to improve our services to ensure an amiable hospitality to all our guests. Hope you would give us another chance to serve you better.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2018

The hotel look nice with an old Raj era feel but alas some of the facilities are also like palace my room is big.swimming pool water was not warm . breakfast was good in quantity and quality as well.but the hotel seems like a old palace situated in the heart of city......

Room tip: If any one wanted a heritage stay then definitely visit there
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Navintraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AanyaMehta, Manager at FabHotel Sugan Niwas Palace, responded to this reviewResponded 26 December 2018

Really appreciate the kind review. So glad that you liked your stay with us! We will pass on your kind compliments to our on ground staff. Looking forward to welcoming you again at one of 400+ FabHotels pan-India.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2018

overall my stay was nice it was good feeling to stayed with this hotel pool was good in condition room and food were nice but the thing is where they are lacking is there is no elevator in the properties rest ok

Room tip: i suggest the pecock suite 203
Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank amit7867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AanyaMehta, Manager at FabHotel Sugan Niwas Palace, responded to this reviewResponded 10 December 2018

Really appreciate the kind review. So glad that you liked your stay with us! Looking forward to welcoming you again at one of 400+ FabHotels pan-India.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2018

The Owner (Lady) of the Hotel is very Rude. The Pictures shown here were very different than the actual property. It's actually a House turned into a Hotel. My father who is 74 yrs old was given Room on 3rd Floor and the property does not have any lift. They say it's a 3 star Hotel and it doesn't even have arrangement for the drivers to stay. The Owner started scolding the Driver about why he brought the car near the Hotel and should have parked on the street outside. They said the Driver has to take another room either in this hotel or somewhere else and that they do not have any such arrangements. She (the Owner) has very very Bad attitude and does not know how to treat customers. The actual Hotel is nothing as compared to what's shown in the pictures. Very Deceptive.

Date of stay: December 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank ashishsharma999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AanyaMehta, Manager at FabHotel Sugan Niwas Palace, responded to this reviewResponded 7 December 2018

We are concerned to note your dissatisfaction. We regret the inconvenience caused! Your feedback has been noted and passed to the concerned team for required corrective measures to be taken. FabHotels is India’s best budget hotels chain with 400+ hotels Pan-India, that offers spick & span rooms at strategic locations with all essential amenities at a value for money deal to ensure a pleasant stay to all our guests. We are tirelessly working to improve our services to ensure an amiable hospitality to all our guests. Hope you would give us another chance to serve you better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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