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Reviewed 8 June 2017

This is a standard no frills business hotel near the airport with buffet breakfast and free wifi and parking. The breakfast spread is decent with mostly indian dishes on offer. Staff is courteous except for the valet. I was to leave the hotel early in the morning and had asked the valet to park in near the gate for ease in the morning. Ho rather decided to park it under a tree on the road and I had to drive out a soiled and dirty car.
I was disappointed with the quality of the rooms. There was a bad stench of cigarette smoke in the room even though the rooms are no smoking. The staff couldn't do much about it. Secondly, every piece of upholstery in the room (chairs, window seats, etc) were stained. I would expect the hotel to improve on its standard given that its part of Tunga chain of hotels.

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Toushar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2017

Dear Mr. Toushar, Greetings from The Paradise by Tunga! We are very happy to receive your genuine feedback and respect your gesture of appreciation detail in short. Appreciate wholeheartedly for sparing your valuable time for the review.Thank you and wait for your visit soon.Regards

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Reviewed 7 June 2017

Recently stayed in business trip in deluxe room. Tariff included free wi fi and breakfast. Hotel also provides snacks, 2 mineral water and 2 cold drinks as complimentary.
Good hotel under 5000. Few of my observations are below:
Rooms: Tidy and Clean
Bathroom: Normal but clean
Food: Ok
Breakfast: Normal
Staff: Courteous
Laundry: Good
Location: Near to Airport but far from Nariman Point/Worli.

  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Sanket2706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2017

Dear Mr. Sanket, Greetings from The Paradise by Tunga! We are very happy to receive your genuine feedback and respect your gesture of appreciation detail in short. Appreciate wholeheartedly for sparing your valuable time for the review.Thank you and wait for your visit soon.Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2017

I have stayed at this property for 7 days . Hotel is clean , great staff when it comes to assuring privacy. Overall the stay span was very good until I encountered billing issues .I have been charged twice for a given day and when realized and notified the hotel , They assured that amount will be reimbursed . However which never happened . Turn around time said was 14 days . But even after 2 months ther is no revert from the property .. I have sent perpetual mails to them but nobody bothered to revert being in a customer centric industry this was Dismal . Mr.Nidesh Shetty inititally sent an email saying that account department will do the needful . However the guy stopped replying after that . So guys kindly make sure you pay them by cash as they fool around .

  • Stayed: April 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank HishankJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 June 2017

Dear Guest,

Greetings from The Paradise by Tunga!

We are thankful for your cooperation and regret for the technical error occurred.
Delay is not an intention but the time taken for the follow up process with bank,which took time to respond.

As responsible manager on duty , your refund is our first priority if credited twice in our book of accounts.
As per the accounts statement, we have received the proper amount which was supposed to be collected and once only.
We are in constant touch with our accounts team and bank for the same as you have spoken over phone today and we repeatedly requested you to share your bill summery of double transactions and which has not been received from you yet .

We will keep in touch with you till the matter gets resolved.
Look forward to your revisit again.Thank You!

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Reviewed 26 May 2017

Recently stayed on official tour in delux room. rooms are good.located in prime area. Tariff included with buffet break fast and one meal. but actually is not a buffet and they offer limited items and serve. Tariff is little bit high.

Room Tip: delux rooms are good
  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank sree42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 June 2017

Dear Guest,

Greetings from The Paradise by Tunga!

Weare very happy to receive your feedback reviewed online and appreciate the value of your time and money spent for the same.
We offered Modified American Plan which included Room ,Buffet daily laid breakfast and Four course meal (veg/non veg) serve against Meal coupon at Destiny Fine dine .
Exclusive Lunch Buffet is laid only on Wednesday.Friday & Sunday at our Destiny fine dine.
Please speak to our reservation executive or concerned Manager on duty while booking to put forward your required Meal Plan.we will definitely help you by modifying the regular package.
Look forward to you revisit again.Regards

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Reviewed 4 May 2017 via mobile

The hotel exceeded my expectations, check in was as fast as I can remember, quite clean and spacious rooms.
The staff are friendly and willing to help as much as possible so this really made my stay here enjoyable.
I would stay again when back to Mumbai.

Stayed: May 2017, travelled solo
Thank WilliamN2179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 May 2017

Dear Mr.William,

Greetings from the paradise by Tunga!
We are glad to receive the online reviewed feedback and appreciate your time spent.
Team is very happy and your detailed feedback would help them to deliver better hospitality.Look forward to your revisit soon
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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