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“Excellent Reception Staff!”
Review of Ascot Hotel

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Ascot Hotel
Ranked #104 of 453 Hotels in Mumbai
Level 2 Contributor
6 reviews
4 hotel reviews
“Excellent Reception Staff!”
Reviewed 6 March 2017

Positives
- Reception staff were excellent! Very helpful and friendly!! And they upgraded our room.
- The room was really big.
-The bathroom had a bath and a shower.
- Location was so central!
- At breakfast the Veg cutlet was really good.


Negatives:
-Would have preferred a breakfast buffet option.
-There was just the mix up at breakfast when they got us coffee instead of tea and forgot my muffin. But its not a big deal.
-I found lemon seeds on the floor.


My husband and I arrived quite early at about 9am and before the actual recommended check in time (12pm). I had put in the expected arrival time at the time of the booking via booking.com. However I didn’t expect anything from it because we were a few hours too early. The reception desk staff suggested that we could have our breakfast while we wait. However we wanted to keep our luggage and explore our surrounding area. He said that the room should be ready at 11am. We went out exploring (India Gate which is close by). We had breakfast outside and came back at 11am. When we came back at 11am the reception desk man apologized and said that the room wont be ready till another hour. So we went out again. And came back at 12. The reception desk man apologized again regarding the wait. We didn’t mind. And he got us a upgraded room which was really kind of him.

The hotel is relatively small in comparison to other chain hotels but they take care of their guests.
The room was really big. And we had a good sleep on the comfy bed.

The area is so central! There are some nice places to eat. Café Mondegar being our favourite. A lot of markets around the area too. It’s a nice place to chill.
Next day for our breakfast, we received a menu card to order from. Its not a buffet style. It’s a set menu with options to pick from (i.e. you can select the way you want your eggs). The veg cutlets were brilliant!
We requested for tea and they got us coffee. I was supposed to get a muffin but they forgot it. But these things didn’t really bother us. They also gave us two big bottles of water for the rest of the day as well.
We requested for a prepaid taxi from the reception desk the day before. They explained that the driver may ask which route to go through (if it’s the faster route you chose then it’ll be Rs 50 extra that you’ll need to pay the driver).
Very pleasant stay and experience with them.

  • Stayed February 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Globetrotter959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Oxford, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2017

This is an excellent choice for a hotel in Mumbai walking distance from the Gateway of India and all the old colonial buildings. The rooms and bathrooms are really spacious and clean. It is quiet at night. The staff at reception are very helpful. Food is basic but good.

  • Stayed January 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado, USA
Level 5 Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 February 2017 via mobile

From the time I arrived the entire staff took care of all my needs. I arrived from Chennai in the early morning. I was able to check at 10am, have coffee and water. My room was clean and spacious. When I needed directions Mr. Menezes was helpful. Everyone wanted to help. I suggest you book this hotel. Good location and quiet in this tourist area.

Stayed February 2017, travelled with friends
Helpful?
1 Thank Bajaazul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2017

We had an excellent stay at the Ascot hotel. The room was very comfortable, clean spacious and an excellent large bed with excellent linen daily. Every corner of the room was clean.The bathroom was clean and the towels were very nice and changed every day. The shower was wonderfully powerful and very refreshing to use.
The room service was very good too: wonderful to have breakfast in the room.
All the people on the front desk were very helpful. Mr Jackson, Mr Menezes Mr D'Souza and all the reception staff were excellent and professional in hotel management.
We would definitely stay at the Ascot Hotel again. It gave a welcome break and rest from our daily outings. Thank you.
Cooper-Tata

Room Tip: Deluxe rooms are very big, so excellent to accommodate our child too.
See more room tips
  • Stayed December 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank DARAIUS C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2016

I chose this hotel due to its price and proximity to the Apollo Bunder, the launch site for ferries going to Elephanta Island. The hotel is old and needs remodeling. Also, they only allowed registered guests past the reception desk; I had to talk with a friend of mine in the lobby as the staff kept watching us after they refused to allow him to go to my room.

  • Stayed December 2016, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ascot Hotel

Property: Ascot Hotel
Address: 38 Garden Road, | Colaba, Mumbai 400039, India
Region: India > Maharashtra > Mumbai
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#48 Business Hotel in Mumbai
Price range (per night): ₹ 7,382 - ₹ 9,757
Hotel Class:3 star — Ascot Hotel 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Ascot Hotel In Mumbai
Hotel Ascot Mumbai
Ascot Hotels

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