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“Boutique Hotel in Colaba”
Review of Ascot Hotel

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Ascot Hotel
Ranked #104 of 453 Hotels in Mumbai
Ottawa, Canada
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Boutique Hotel in Colaba”
Reviewed 4 January 2016

This is a wonderful hotel. We spent that last days of our 3 week India holiday here and were so glad we did!

The hotel is modern and beautifully designed. The staff are professional, discrete and well informed. The front desk is happy to cater to any requirement - make dinner reservations, organize a car and driver, order in food or beverages, currency exchange....

The Ascot Hotel is located in Colaba, south Mumbai, and is an easy stroll to many sites, the Gateway of India, Prince of Wales Museum, the fabled Taj Mahal Hotel and excellent shopping.

Our room was clean, spacious with a wonderfully comfortable bed, the bathroom fully appointed with both a shower and bathtub.

One morning a gentleman in the elevator asked us if we were enjoying our stay. We happily told him how pleased we were, he thanked us saying he was the owner and noted that he had a told his staff to give us a mid afternoon check-out as our flight was leaving in the evening.

Upon leaving we were asked if there was anything about the hotel that was lacking, we mentioned that good brewed coffee for breakfast would make a great improvement over the Nescafe instant and less complicated access to english programming on the television would be welcomed.

We will definitely stay here again when returning to Mumbai!

Room Tip: Rooms at the front of the hotel have a view.
See more room tips
  • Stayed December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank IMK-2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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English first
Dublin, Ireland
1 review
Reviewed 31 December 2015 via mobile

My wife and I stayed at the Ascot twice in December, first for 2 nights and then 1 night on the way back. Both times the room was large, clean and comfortable; staff were really helpful. There was plenty of hot water in the shower and bathroom was very clean. The breakfast of masala omelette, toast and chai was delicious. All the staff were very friendly and helpful, especially manager Jackson. We also used the hotel car service for going to and from the airport each time which made things very easy. I'll definitely stay at the ascot again.

Stayed December 2015, travelled as a couple
Helpful?
Thank danielzoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 December 2015

As picky as I am, I could not fault much about this hotel. All of the front desk staff are sincerly nice people and helpful. They are flexible and allowed us to pay the night prior as we had to leave at 4am the following morning. Availing of their hotel taxi was really handy if you cannot be bothered to deal with the Mumbai airport taxi situation.
Our room was huge, clean with dark out curtains. The bathroom was a good size and generally had plenty of hot water. Room service was excellent- the masala chai is lovely and they are so helpful and really smile at you sincerely. Its a delight to tip to reward great service. The only complaint is that the internet is poor and patchy.
The location is fantastic- a short taxi ride to any shopping or main sights. The breakfast is simple and sufficient- just right. There is a quiet refridgerator and kettle in the room.
This place is very good for people who want a clean and pleasant dwelling with kindly staff, a good location, simple snacks and tea available on room service. Nothing excessive or pretentious here. A real pleasure to return soon.

  • Stayed December 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 December 2015

The hotel was situated in a good location for tourists (south Mumbai) around the corner from the Collaba Causeway street markets and some of the most well known historical sites. One of the hotel managers (Jackson) was incredibly helpful and friendly and definitely made our experience as clients of the hotel a positive one. He was very patient and willing to help us with any inquiries we had during our stay.

The hotel itself was very well kept and clean. Also, the restaurant at the bottom of the hotel served a solid complimentary breakfast and we had dinner there multiple times throughout our stay as well. They cooked good Indian fare for a relatively good price for the tourist zone.

The price per evening is fairly expensive, so you are definitely paying for all of the service points mentioned above. However, the hotel and staff met these expectations.

The hotel was delayed in their email replies. In more detail, we e-mailed the hotel two weeks before the date we were to check in to arrange an airport transfer. They never followed up until the day before we were to arrive, but by this time we were already in transit without internet access. Upon arrival at the hotel, the staff said that the driver had been waiting at the airport for us.

Upon checkout the individual we dealt with re-charged us the same hotel amount without seeing we had already paid in full. This was an annoyance and took about 30min to rectify. This is mostly reflective of the individual we dealt with due to communication issues and not the hotel as a whole.

Overall a nice stay with a few hiccups.

  • Stayed December 2015, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 December 2015 via mobile


I stayed in Ascot hotel from six to 8 December 2016. It is at a prime location, nestled in the heart of the Colaba district, where there was no shortage of restaurants and shopping.

Comfortable hotels with great locations in the heart of the city are typically more expensive in Mumbai.

Rooms:
Rooms were of a decent size with modern decorations. Beds were clean and comfortable and showers came with hot water.

Breakfast:
Our booking came with complimentary breakfast however service was sometimes slow when staff were overwhelmed with a few guests to serve at the same time. Breakfast offerings included Tea/ coffee, eggs, toast, fruits.
All in all, breakfast was decent and was a good way to fuel up in the morning in preparation for city exploring.

Wifi:
Complimentary wifi was available to us however sometimes, the connection was pretty unstable.

Location:
The great thing about this hotel is its prime location. It is situated close to landmarks such as the Taj Hotel, the Prince of Wales Museum, the Gateway of India and prime eateries such as Leopold and Mondegos. The area is pretty safe too even if you are out past midnight.

All in all, a recommended hotel if you are looking for a place to stay in Central Mumbai.

Stayed December 2015, travelled as a couple
Helpful?
2 Thank Li-En C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ascot Hotel

Property: Ascot Hotel
Address: 38 Garden Road, | Colaba, Mumbai 400039, India
Region: India > Maharashtra > Mumbai
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#48 Business Hotel in Mumbai
Price range (per night): ₹ 6,940 - ₹ 9,768
Hotel Class:3 star — Ascot Hotel 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Ascot Hotel In Mumbai
Hotel Ascot Mumbai
Ascot Hotels

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