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“Convenient location, great food” 4 of 5 bubbles
Review of ITC Grand Central

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ITC Grand Central
Ranked #12 of 430 Hotels in Mumbai
Certificate of Excellence
Hong Kong, China
Level Contributor
532 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
“Convenient location, great food”
4 of 5 bubbles Reviewed 22 July 2012

Good business hotel located in lower Parel area of central Bombay. Service is good, and hotel is built with 5 star standards but with an Indian touch. Probably my favorite place to stay in Bombay. Kebabs and Curries ( in house restaurant) is one of the best places to eat in the city.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kangelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 27 July 2012
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travelers indigenous, luxury experiences through our commitment to quality service.

We look forward to welcoming you back in your future visits.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,458 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (356)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Spanish first
  • Any
English first
Singapore, null, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 July 2012

I’ve been staying at this hotel for over a year and even now I look forward to every visit... its the people that make the difference...
The way they strive to achieve excellence.. so passionate towards their job they truly want to win you over...
From Concierge who goes out of the way to fulfill your needs... Anthony was so sincere who helped me so much to locate my misplaced fedex courier.
Nadia the product manager, ever smiling... the new service design for ITC1 suite is so personalised and special can make any 1 fall in love with this hotel... even though I visit for work it still always seems like a return to my luxurious home...
The Front Office team is full of energy, young pepped up and lively managers. I first met Deepti who post that day made sure that all my stays went brilliant and then she over time introduced me to Sahil, Gargi, Tyagi and Pragya... they are all like friends to me now... It is really wonderful to stay at this property that still understands the true spirit of hospitality which most hotels today have forgotten... The leaders of this hotel sure know how to demand and command perfection...
I would suggest you must visit this hotel to experience some fine hoteliers display "Luxury with the finest hospitality"

Room Tip: South facing rooms have the best view...
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  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vibhanshub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 19 July 2012
Dear Guest,

Greetings from ITC Grand Central, Parel, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.

We thank you for your recommendation and look forward your continued visits.

Best regards,

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, Wales, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 14 July 2012

i arrived for a 5 night work stay - I was greeted by all the front desk staff by name as soon as I stepped into the hotel as they remembered me from 3 months ago. I had one of the best "welcomes" ever. To be recognised and be made to feel so very genuinly welcome is extremely pleasing makes you feel like a million dollars! The staff are just great they absolutely go out of their way to make sure everything is the best it can be. The hotel facilities are superb, great food in the restaurant. Particular thanks to Griga who spent a great deal of time explaining all the best places to visit in the city and making sure i was absolutely spoilt at the sister hotel ITC Maratha also Kunal and Rajeev for just fab service beyond the call of duty!

Room Tip: ITC tower one has a great rooftop bar if you stay in those rooms i think you have access. these room...
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  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 19 July 2012
Dear Guest,

Greetings from ITC Grand Central, Parel, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is always our endeavor to create a memorable experience — from the moment we offer you a warm welcome to the time we bid you a fond farewell.

Thank you once again for the recognition; your kind words of praise have been shared with the entire team for whom this will be a tremendous source of inspiration.

We look forward to welcoming you back with much excitement.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kedah, Sungai Petani, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

I have been staying at ITC Grand Central on most of my business trip to Mumbai and very please with their great hospitality, comfortable room, courteous and friendly staffs and the food was delicious, my special thanks to Chef Dipti and Rizwan at Hornby's Pavilion and Yuvraj Ghatage at the front desk, keep up the good work.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hussain K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ITC Grand Central, responded to this review, 15 July 2012
Dear Guest,

Greetings from ITC Grand Central, Parel, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.

Team ITC Grand Central joins me in thanking you once again for your recognition and we look forward to your continued visits.

Best Regards,

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

This hotel is a 5Star property of ITC. In general, ITC Hotels are very good but this one in particular delights the guest. I was welcomed nicely, guided personally by a staff member to my room, shown the amenities and treated like royalty.

The room was excellent with a beautiful view of the outside. The toilet, bath area and linen were top class. Breakfast in the restaurant was tasty and the service was with a smile always.

Strongly recommended.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank srijayjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai 400012, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai
#12 Spa Hotel in Mumbai
#12 Luxury Hotel in Mumbai
#13 Romantic Hotel in Mumbai
#22 Family Hotel in Mumbai
Price range (per night): ₹ 8,829 - ₹ 15,839
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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