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“The Epitome of Indian Hospitality”
Review of ITC Grand Central

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ITC Grand Central
Ranked #12 of 447 Hotels in Mumbai
Certificate of Excellence
Bangkok
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Epitome of Indian Hospitality”
Reviewed 12 July 2012

Wherever you go in the world, being a Thai national, you always expect impeccable service because as a nation, Thailand is up there with the best in term of service delivery.

I went on a trip to Mumbai to meet my new employees and they bunked me at this hotel which is a stone's throw away from the McCann Mumbai office in Parel. I didn't know what to expect.

We (my girlfriend and I) were greeted by such warm Indian smiles that is familiar to those in Thailand. The attention to detail in all of the service offering and their knowledge about the locality is marvelous.

Amenities provided at the hotel expected of a 5 star premise. The only setback was wifi was not complimentary.

The Indian food at the local outlet was ultra expensive but nevertheless delicious. I think we paid about 6000+ rupees for two people for three dishes of tikkas & curries, plus a couple of nan breads, which is unheard of! But it went down well and I had a fantastic sleep.

Regarding sleep, I thought we had waken up too early because it was still dark only to find out that it was already 9pm. The curtains were so thick that you couldn't tell the difference between day or night. It was fantastic.

Some places you could feel people were greeting you by the book. But here, you can actually feel that it was from the heart.

Would definitely recommend it for anyone looking to travel to Mumbai. Strategically located right in the middle, so you can visit South Mumbai or go up to Bandra within half an hour either side of the city.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pradonism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ITC Grand Central, responded to this review, 15 July 2012
Dear Guest,

Greetings from ITC Grand Central, Parel, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. It is our endeavour, at ITC Grand Central, to provide guests with quality service and feedback, such as yours encourages us to excel further.

We are pleased to note that you have had an enjoyable and pleasant stay with us and we look forward to your next visit.

Best Regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (381)
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English first
Mumbai, Maharashtra, India
1 review
Reviewed 10 July 2012

I stayed at the ITC for 2 days in Feb, for a friends wedding. It was a memorable experience. The rooms were very well equipped, quiet, clean and comfortable. The beds were really nice to sleep in. The staff was very courteous and friendly. The food was delicious and I also really like the location of the hotel. I strongly recommend this hotel to all.

Stayed February 2012, travelled with friends
Helpful?
Thank RahulS_765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ITC Grand Central, responded to this review, 15 July 2012
Dear Guest,

Greetings from ITC Grand Central, Parel, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

Thank you once again for your recommendation.

We look forward to welcoming you back with much excitement.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
1 review
Reviewed 7 July 2012

the hotel is ideally situated and is not very difficult to reach...Coffee and service at the hornby's pavilion was a great...the staff is so cordial and greets you with a pleasant namaste...The chocolate mousse is a treat to your taste buds and an indulgence one must not miss..it was an ideal coffee date with my girl gang, could not have asked for a better one..

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Naina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ITC Grand Central, responded to this review, 9 July 2012
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

Thank you for your gracious comments on our exclusive all day dining restaurant Hornby’s Pavilion. A lavish buffet spread for breakfast, lunch and dinner along with the choicest breads, fresh juices, wood fired pizzas and much more are offered here along with an a la carte menu. Set in elegant surroundings, and is a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings.

It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

Thank you once again for the recognition.

We look forward to welcoming you back.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 6 July 2012

If you have slightest inconvenience and mention it to just any body, immediately the entire management is alerted and they leave no stone unturned to make you comfortable and you feel pampered. Generally I have been staying at ITC's another very good Hotel, Grand Maratha, I stayed at Grand central as its location for my particular business trip was more convenient, close to South Mumbai as well as convenint to travel to industrial area of Chembur & Trombay.

Room Tip: Stay in one of the rooms on 21st or higher floor, you will have access to 30th Floor Terrace Lounge.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rkmishra45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ITC Grand Central, responded to this review, 9 July 2012
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

Thank you once again for the recognition.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2012

i m staying at ITC Grand Central for 6 yrs.its a fantastic property with fantastic staff..specially for last three yrs...My experience at this hotel is always memorable...Today i saw d certificate of excellence has been given by d trip adviser to ITC Grand Central Mumbai for 2012..But i was a bit disappointing for me. dont know why d 4.5 * has been given why nt 5 out 5..need to review by tripadviser..

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brijesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ITC Grand Central, responded to this review, 9 July 2012
Dear Guest,

Greetings from ITC Grand Central, Parel!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us.

It is always our endeavor to create a memorable experience — from the moment we offer you a warm welcome to the time we bid you a fond farewell. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We thank you for the recommendation and hope ITC Grand Central remains your preferred hotel for stay in all your future visits.

Best Regards,

Hotel Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai 400012, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai
#12 Luxury Hotel in Mumbai
#12 Spa Hotel in Mumbai
#13 Romantic Hotel in Mumbai
#22 Family Hotel in Mumbai
Price range (per night): ₹ 8,339 - ₹ 13,575
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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