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“Good, but Definitely Not Starwood's High End "Luxury" Collection”
Review of ITC Grand Central

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ITC Grand Central
Ranked #6 of 453 Hotels in Mumbai
Certificate of Excellence
Reviewed 19 June 2012

I stayed here for 3 nights recently for a business trip. I was deciding between ITC vs. Four Seasons - both were close to the office. I chose ITC because I wanted to collect SPG points and thought since it is a "Luxury Collection" from Starwood, it must still be fairly nice. I was unfortunately mistaken. It wasn't terrible at all, but honestly just okay, but disappointing from my initial expectations.

High-level thoughts:

* Room - okay size (upgraded king bed room, not sure of the name), clean, but old furnishings. Bathroom was about 10-years overdue for a renovation. This is comparable more to the pre-renovated Sheratons in the U.S. from the early 2000s

* Service - okay but not consistent with that from a luxury hotel. Room service, general requests, etc., took quite long and I had to call to follow-up on several occasions

* Room Service / Food - good. Decent selection, good restaurant options at hotel, I did not get sick at all. No complaints

* Fitness Center - pathetic. Other than a few current cardio machines, you can assume the weights to be similar to those from the 1990s - bigger machines and very old

On my last day, I stopped by the Four Seasons to see whether that was any different and to my surprise, it was a night-and-day difference. Exponentially better. On my next business trip to Mumbai, I will certainly choose the Four Seasons, especially since the price is fairly comparable.

Room Tip: Choose a room at the Four Seasons instead
  • Stayed: May 2012, travelled on business
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Thank RNG1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 21 June 2012

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for sharing your recent experience with us on Trip Advisor. We have noted your feedback on your experience with great concern and the same has also been shared internally with the team.

We regret your experience as reported in your review and assure you that the services experienced by you are not representative of our standards. Also, I would like to inform you that refurbishment of rooms and other areas of the hotel is a continual process.

We truly value your patronage, and would request you to give us an opportunity to ensure a seamless experience on your future visit.

On behalf of the team, ITC Grand Central, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future

Best Regards,

Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,992)
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1,660 - 1,664 of 1,992 reviews

Reviewed 17 June 2012

This hotel is a little far from the airport. Breakfast, and on a regular working day, the traffic in front of the hotel can be a pain. The rooms and the lobby were tastefully decorated and the service was prompt and impeccable. The view from the rooms, however was not very nice but the breakfast more than compensated for it. The pool and the gym were also in tip-top condition. Overall made for a very enjoyable stay.

  • Stayed: April 2012, travelled with family
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Thank Areful I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 18 June 2012

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

In keeping with ITC Hotels' philosophy of 'being rooted to the soil' and building hotels whose architecture is inspired by local history and culture, ITC Grand Central blends the old with the new and pays tribute to the Gothic architectural flourish of colonial ‘Bombay’.

We take pride in offering our guests best culinary tradition, our signature cuisines such as Kebabs & Kurries, have been researched and refined to be a gourmet’s delight. Your recognition of our breakfast offerings and Kaya Kalp-The Spa facilities- swimming pool and gymnasium have been shared with the team and we thank you for your appreciation.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2012

This place is quite centrally located (though not very close to the airport). The ambiance in the restaurants, rooms and lounges are good. The selection of restaurants are also excellent.There lounge on the roof-top, called Point of View, is quite cosy and step out to get a panoramic view of Mumbai.

The meeting rooms are also good.

The service across all areas are excellently handled by well groomed and courteous staff.

  • Stayed: June 2012, travelled on business
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Thank mohandasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 16 June 2012

Dear Guest,

Greetings from ITC Grand Central, Parel!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best Regards,

Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2012

There is not a lot wrong with this hotel. It has very good rooms. Even the entry level rooms are excellent. The facilities including the restaurants and the pool and gym are great.
Only issue is that the prices in the restaurants are above average for the standard that is supplied(which is very good). Also the charges for Internet are pretty high. A large number of hotels supply this for free nowadays.
Service is typically Indian and there seems to be an attitude of quantity over quality, but it is definitely better than any otherbIndian hotels that I have ever been to.

Room Tip: Any rooms at this hotel are good. If you can get into the Towers, the rooms are slightly bigger and...
  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rob_DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 16 June 2012

Dear Guest,

Greetings from ITC Grand Central, Parel!!

Thank you for thoughtfully sharing your feedback. Your review encourages us further to offer the very best in world-class hospitality.

We are very happy to learn that your stay with us was enjoyable and memorable.

We look forward to welcoming you back to the warmth and indigenous hospitality of the Ladies and Gentlemen of ITC Grand Central.

Best Regards,

Hotel Management

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Reviewed 3 June 2012

In the 1770s, William Hornby, the then Governor, shifted his official residence to Parel.This area once dominated by Textile mills is now seeing redevelopment all over .
The remains of the Cotton mills can be seen ..
Location Heart of the Mumbai City as the name says Grand Central it is Central in location going to reach out to the business districts of South Mumbai.
Lucky to be Upgraded as some Promotions were happening, was there for 1 night which was not enough to experience this Grandeur.
Room was Great lot of pillows, towels, hand towels ...this is not an eco friendly hotel
but definitely a FRIENDLY hotel , had to attend a wedding reception at the Ballroom which was
great good music, good Service heard no complaints bar counter was rocking.
A GRAND place for Business or Pleasure .!!

  • Stayed: June 2012, travelled solo
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2  Thank Oyster_king007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 4 June 2012

Dear Guest,

Greetings from ITC Grand Central, Parel!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

In keeping with ITC Hotels' philosophy of 'being rooted to the soil' and building hotels whose architecture is inspired by local history and culture, ITC Grand Central blends the old with the new and pays tribute to the Gothic architectural flourish of colonial ‘Bombay’.

ITC Grand Central is also a LEED Platinum Certified Hotel by the U.S. Green Building Council (USGBC)- an internationally recognized green building certification system that encourages and accelerates global adoption of sustainable green building and development. Thus conservation of resources and the protection of environment have always been an ongoing commitment.

We thank you for your kind words and patronage and look forward to your continued visits.

Best Regards

Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai 400012, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Spa Hotel in Mumbai
#6 Luxury Hotel in Mumbai
#9 Business Hotel in Mumbai
#13 Romantic Hotel in Mumbai
#22 Family Hotel in Mumbai
Price Range: ₹ 9,752 - ₹ 18,029 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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