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“Bad.. Bad.. bad”

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Hotel Kohinoor Continental
Ranked #58 of 453 Hotels in Mumbai
2 reviews
“Bad.. Bad.. bad”
Reviewed 22 February 2017 via mobile

Never ever suggested.. Bad services.. Bad staff attitude.. Very unproffestional approach .. Very upset.. Bad food quality.. GM is bad.. no response on complain.. not at expected from this hotel.. disgustingly bad..

Stayed February 2017, travelled solo
Helpful?
Thank Digish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 26 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

Feedback from our guests are of utter importance to us as it focuses on the areas that require our attention. Our hotel is preferred by many for its excellent hospitality and services provided by our team. However, we regret that your experience with us wasn’t at par with your expectations. We can assure you that such is not the norm here. Your feedback has been shared with the concerned departments and will be sorted out as the earliest to avoid future lapse in services.

We do hope that you’ll give us another opportunity to serve you with a flawless and impeccable stay.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 1 Contributor
3 reviews
Reviewed 22 February 2017 via mobile

Please never stay again.. very pathetic service.. cold breakfast noo assistance... GM has the most ridiculous approch towards complain.. not expected from such a reputed hotel.. not expected at all.... bad room conditions.. everything is broken...

Stayed February 2017, travelled on business
Helpful?
Thank mehul s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 26 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

We appreciate you for taking the time to give us your valuable feedback. Our hotel is known for its professional hospitality and services provided by our diligent associates, and it has also earned us the happy patronage of many. However, we are disappointed to learn that your experience wasn’t at par with your expectations. Please, be assured that such is not the norm here. Your concerns have been shared with our team for immediate amendments to avoid future lapses in services.

We do hope that you’ll give us another opportunity to serve your with a glitch-free and impeccable sojourn.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level 6 Contributor
186 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 22 February 2017 via mobile

Stayed for 4 days and had no complaints except that the check in could have been faster. The rooms were excellent and well maintained. The toilet were also the same.
A pleasant surprise was that after so many years I saw a room mini fridge which really did cool stuff put in it.
The breakfast was an excellent spread and basic food quality was very good.
Had a few Wifi access problems on arrival but the hotel promptly sent some one to rectify it.
All in all a great stay. Hope to visit again.
Well done Kohinoor!

Stayed February 2017, travelled on business
Helpful?
Thank Badasaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 26 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

A perfect star rating is a great way to begin the day! It pleases us that our rooms and its amenities took your experience to a higher level. Indeed our team endeavors to serve you with scrumptious culinary delights from around the world and their efforts pay off when we receive such commendations from our guests. Thank you for your kind words as it is motivating to our associates.

We hope that you were able to attend our ongoing Food festival at The Solitaire. Your next sojourn with us is eagerly awaited. Meanwhile, do keep in touch through our website and social media pages.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 February 2017

Conveniently located. Relatively small rooms but worth for money. Staff is helpful and corporate. Wide range of food is available for buffet and they are really nice. Spicy food like but too hot. Rice and Roti are available.

Stayed February 2017
Helpful?
Thank Prasad Manjula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 23 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

We value feedback from our guests as it helps us focus on the areas that need our attention. It makes us glad that the strategic location added value to your stay. Indeed, our team is always on their toes to assist our patrons, and it makes us proud to see you appreciate their efforts. We are delighted to know that our culinary spread appeased your taste-buds.

Serving you was a pleasure, and we look forward to your next sojourn with us.
Meanwhile, do keep in touch through our website and social media pages for the ongoing offers and discounts.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai
Level 6 Contributor
188 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 10 February 2017

Located nearer to Chakala metro station,the approach to hotel does not give a decent look.This hotel has good parking slot for vehicles.The lobby is quite satisfactory.But the front desk is not conveniently and comfortably placed.The check in process is slow.The services of Bell desk/conceirge are far from satisfactory.The hotel has very good infrastructure such as Banquet halls for organising different events including conferences/seminars/meetings.Swimming pool and evening events near swimming pool and upper deck of pool are an additional attractions.The hotel is closer to International Airport.The rooms are fairly good in size and reasonably maintained well.
I happened to be there to attend the Seminar and I stayed for two nights.Being an organiser of the event,a special attention has been paid to me in all respects.Buffet breakfast served on complimentary basis.The service is good and the staff are receptive.
Therefore,I rate this as good hotel with infrastructure facility.The room service is also satisfactory for me.If this kind of special treatment continues for me,I will continue to stay here as and when needed. I also recommend for those who prefers a hotel nearer to International Airport.
.

  • Stayed January 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bhima2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice Pesident at Hotel Kohinoor Continental, responded to this review, 14 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

Thank you for taking out the time to give us your feedback on this acclaimed forum. We are delighted to know that the infrastructure and the strategic location of our hotel added value to your stay. Indeed, our team endeavors to provide our guests with a memorable experience with their hospitality, and to see you praise their efforts makes us proud. We appreciate you for highlighting our different facets that added value to your business trip.

It was a pleasure serving you, and we’ll love to host your next stay and event. It’s our pleasure to inform you that from 14th Feb to 23rd Feb we are hosting fusion dinners at The Solitaire. We look forward to see you there.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kohinoor Continental

Property: Hotel Kohinoor Continental
Address: Andheri Kurla Road | Andheri E, Mumbai 400059, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Mumbai
#42 Luxury Hotel in Mumbai
#68 Business Hotel in Mumbai
Price range (per night): ₹ 4,749 - ₹ 11,423
Hotel Class:4 star — Hotel Kohinoor Continental 4*
Number of rooms: 137
Official Description (provided by the hotel):
Hotel Kohinoor Continental remains the foremost preferred 4 star deluxe business hotel in the commercial hub of Mumbai near the International Airport. Unlike comparable hotels in Mumbai, the Kohinoor Continental provides an intimate customer experience with an artful flare. Along with a contemporary decor, Kohinoor Continental offers you modern facilities combined with immaculate service that go a long way in making your stay memorable. ... more   less 
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Also Known As:
Kohinoor Continental Hotel Mumbai

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