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“SERVICE WITH A SMILE- FEEL AT HOME”

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Hotel Kohinoor Continental
Ranked #59 of 453 Hotels in Mumbai
New Delhi, India
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“SERVICE WITH A SMILE- FEEL AT HOME”
Reviewed 8 February 2017

The Kohinoor Continental is located quite close to the International and New Domestic terminal- which makes it a MUST CONSIDER for overseas tourists. The team of chefs here, led by Chef Maxi, serve excellent continental cuisine. Rooms are well appointed with all amenities required, neat and fresh linen and very neat bathrooms. The service at the front desk is outstanding. They are able to locate your reservation instantly and the check out process is very fast as well. Hotel arranges a complimentary pick up and drop from airport and this is a great arrangement. Feel at home here coz every request gets serviced- I needed a rope and carton to pack some material and it was done by the hotel concierge. Want to acknowledge the competence and service orientation of Ms Swapnil, Kasmeer and Deepak at front desk and Rupesh and other managers and staff at restaurant Solitaire.

Room Tip: The rooms face either the main road and metro station or a quieter set of buildings on the other sid...
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  • Stayed February 2017, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank KKR66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 13 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

What could be more pleasing than perusing such warm and positive commendations of our hospitality services from our happy and satisfied guests like you on TripAdvisor. It is great to learn of your amazing experience during your stay with us. We are furthermore elated to note that the accommodations, outstanding location, complimentary pick up and drop facility as well as the delectable culinary spread were all liked by you par excellence.

While our kitchen associates always strive to fill your platters with the best in taste, our hotel associates, on the other hand, strives to provide you with the best comfort & satisfaction. Your kind acknowledgement of the same with some special mentions on this acclaimed platform has been received heartily by our entire team.

On your next visit to Mumbai, do drop by our unique all day lounge, The Cafe Lounge and indulge in a soothing retreat amid the uber cool ambience and an extensive beverage menu. We would love to welcome you back soon for yet another memorable experience.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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English first
Gurugram (Gurgaon), India
Level 5 Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 February 2017

Stayed there for one night and chose the smoking room. First the good points:
1. The check In was fast, which is always a relief
2. the rooms were big and roomy
3. the service was good
Now the not-so-good part:
1. The hotel is old and showing its age in every nook and corner
2. The food that i had both a-la-carte and buffet was average at best
3. The VFM part is completely missing but so it is missing with other hotels in Andheri area as well due to proximity of the Airport

  • Stayed February 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sandeep311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 13 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

Thank you for choosing us as your hospitality partner and for sharing your experience with us on TripAdvisor. It is always a pleasure to know that our hard work paid-off and our guests had a wonderful stay. It was delightful to peruse that you made the most of our well-appointed accommodation, diligent associates, amenities as well as your particular valuation for our strategic location.

Your appreciation has been shared with the team and we look forward to get many more chances to host you and impress you with the flawless services at our hotel.

Do connect with us on our social media channels for regular updates and promotions.
With an assurance take notable rectifications of your concerns, we look forward to see you soon in near future.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Ontario, Canada
Level 6 Contributor
112 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 January 2017

Pros: Close to airport and transportation, we only stayed 3 nights, so took taxis into downtown to site see two days.
Cons: The bathroom, mainly the shower. Water pressure was okay, but the curtain blows in on you, and water splashes onto bathroom floor.
Location: Not much really close to walk too (restaurants and such, very busy congested street), close to airport and train station just outside front door.
The hotel staff were most helpful and friendly. The room was adequate. The wifi was pretty good.

  • Stayed January 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Carrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 13 February 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

We value feedback from our patrons as it helps us assess our strengths, and highlights the areas that need our attention. We are glad to know that the strategic location of the hotel added value to you and your partner’s sojourn. Indeed, our team is always on their toes to make our guest’s stay a comfortable one, and it makes us proud to see you appreciate their effort on this forum. Your feedback has been shared with them. Also, your concerns have been noted, and will be looked into immediately.

We hope you’ll choose us again as your hospitality partner on your next visit. Meanwhile, do keep in touch, and remain updated with the ongoing offers and discounts.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2017 via mobile

Pros:
1. Good connectivity to metro station
2. Room Rate keeps changing based on demand. Keep looking for online deals. Don't pay too much for this hotel.
3. Overall neat and clean rooms.
4. Although old property, every utility is functioning.
5. Staff is polite and supportive but you won't feel that personal touch.


Cons:
1. Bathroom fittings are old and need to be upgraded.
2. Food is horrible, completely of local taste and very spicy. At least breakfast spread has to have continental touch.
3. Swimming pool opens after 8 am and close down by 6pm..completely useless for business traveller.

It's ok for short journey and rates are competitive considering the prime location.

Stayed July 2016, travelled on business
Helpful?
Thank tourexperience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 24 January 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

Every review is greatly valued by us and your review is equally important to us. Our professionally acclaimed team has always tried to create a benchmark in the service and this has always garnered us with multiple positive feedback. However, your experience with us was not up to your expectations and we regret to hear that. We are pleased to know that our location and our impeccable service were the highlight of your trip.

We look forward to your next trip so as you can give us a chance to provide you with a better and more enriching experience in the future.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 6 Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 January 2017 via mobile

Ambiance
This hotel has a cool reception lobby area.. Once you enter the hotel from the bustling atmosphere, you ll feel the calmness...

Room Details
Rooms are clean and tidy.. Bed sheets are clean and the quality of the mattress is good.. Nice and soft..
Main control of room lightings and AC control is thru a control bar..
I got a nice room with pool side view..

Food
The complimentary breakfast speard was decent..
Idly, sabudhana and live dosa counter covered indian style..
Few bread variants and pancakes were the western style items..
I would rate it as OK..
I ordered chicken risotto for lunch.. I personally didn't like it..

Overall
I got a deal for 4.2K per night which seemed to be fair in my opinion.. Feels bit over pricy only for the 4 star tag it bears.. Main plus is its location.. It takes max 30 mins to airport during peak hours..

Stayed January 2017, travelled solo
Helpful?
Thank Nax S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Vice President at Hotel Kohinoor Continental, responded to this review, 24 January 2017
Dear Guest,

Greetings from Hotel Kohinoor Continental!

We are elated to receive such a great rating from you and such motivating feedback always help us to keep up with the standard we have maintained in the hospitality sector. We always excel the benchmark we have created by providing our guest with an impeccable assistance and we are glad to know that you had a great stay with us. Our beautifully decorated interiors and cozy rooms with the appetizing culinary delights which we serve have always been a highlight of the experience of our patrons.

We look forward to your continued association with us and do visit our social media pages to keep an update of ongoing offers to make your next trip even more pleasant.

Warm Regards,
Mukund Kamat
Vice President – Hotels Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kohinoor Continental

Property: Hotel Kohinoor Continental
Address: Andheri Kurla Road | Andheri E, Mumbai 400059, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Mumbai
#44 Luxury Hotel in Mumbai
#68 Business Hotel in Mumbai
Price range (per night): ₹ 4,688 - ₹ 11,623
Hotel Class:4 star — Hotel Kohinoor Continental 4*
Number of rooms: 137
Official Description (provided by the hotel):
Hotel Kohinoor Continental remains the foremost preferred 4 star deluxe business hotel in the commercial hub of Mumbai near the International Airport. Unlike comparable hotels in Mumbai, the Kohinoor Continental provides an intimate customer experience with an artful flare. Along with a contemporary decor, Kohinoor Continental offers you modern facilities combined with immaculate service that go a long way in making your stay memorable. ... more   less 
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Also Known As:
Kohinoor Continental Hotel Mumbai

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