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The Fern Residency, Mumbai
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      Reviews (487)
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      All reviewsacres clubbusiness hotelclub facilitiesswimming poolweek staycomfortable stayclean roomsplace to staynice hotelexcellent staylong stayroom servicefood qualitybreakfast buffetcentral mumbaibusiness tripearly check
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      460 - 465 of 488 reviews
      Reviewed 11 January 2013

      Just stayed at Fern for a night but must say the rooms were awesome. Didnt get a chance to check out their other recreational facilities like the pool, gym and squash courts and their business centre. Its quite well equipped for a business hotel and is well placed in Mumbai. Food at the restaurant is pretty good and reasonably priced. Would definitely consider this hotel when I travel to Mumbai next.

      • Stayed: January 2013, travelled on business
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      4  Thank Sheetalkadyan
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded 1 February 2013

      Dear Guest,

      Thank you for your observations. We are glad to learn that you were impressed with the overall standards of our hotel rooms during your recent short visit.

      It certainly was unfortunate as you did not get an opportunity to utilize our recreational facilities; however it would our pleasure to serve you again in the near future whereby you can also check out our varied range of recreational facilities.

      We thank you for your appreciation and your positive feedback and look forward to seeing you back at The Fern Residency on your next visit to the city

      Best Regards,
      Sanjib Mukherjee

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 January 2013

      My mum and I stayed at The Acres Club (it's not what you know, it's who you know!) so I can't vouch for the rooms but the facilities at the club are awesome:
      the staff are really helpful, the food in the restaurant is delicious and there's a pool, gym and squash courts.

      It's a bit far away from things to do but I'd definitely stay there again.

      • Stayed: December 2012, travelled with friends
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      4  Thank Emma D
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded 1 February 2013

      Dear Guest

      Thank you for your kind observations on the facilities and services offered at The Acres Club, Mumbai.

      We are proud of our unique facilities that we offer to our guests , games room, library, billiards room, gym, as well as a wide selection of sporting facilities that include squash, tennis and badminton courts.

      We thank you for your appreciation and your positive feedback and look forward to seeing you back at the Acres Club, Mumbai.

      The satisfaction of our guests is of paramount importance and I hope we have the opportunity to offer you our best again.

      Warm Regards,
      Sanjib Mukherjee

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 6 January 2013

      The rooms in this hotel were very clean and have every thing you need. Although the location is not near the main tourism spots of South Mumbai the price seemed much more reasonable to us. You can travel between the hotel and South Mumbai for about 350 IRP each way ($6) and takes about 30 minutes.

      On one night we had room service and the Indian dishes we had we excellent!

      While we were there one staff member, Sachin, who seemed to always be at the front desk, no matter what time of day, was amazing. Not only super friendly but also very helpful with tips of Mumbai and India in general. We have stayed in a lot of places around the world and Sachin is definitely world class, he is one of those staff members that makes you want to stay somewhere again. He should do blog on hotel service! (He did not pay for this review).

      Room Tip: Rooms are as advertised on the website
      • Stayed: January 2013, travelled as a couple
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      7  Thank trip1027
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded 1 February 2013

      Dear Guest,

      We thank you for your feedback and for sharing your views through the Trip Advisor forum. We are all delighted to know and to learn that you enjoyed the overall services of the hotel.

      Your appreciation towards Sachin is certainly inspiring as well motivating for the team. Your appreciation will inspire the team to achieve higher standards of excellence.

      We look forward to the pleasure of welcoming you back to our hotel soon.

      Warm Regards,
      Sanjib Mukherjee.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 21 December 2012

      Had a really good stay here with 3 friends, rooms are great and facilities really good. The staff were still getting used to the hotel (four people to do one job as usual!) but really looked after us. Food great and they will have a alcohol licence soon. Was amusing when we had to check out at 4am and no power in Mumbia, staff came with torches and helped us get sorted. If looking for a bit of cool, calm and luxury after Mumbai madness this is for you.

      Room Tip: Don't take the hotel car, make them get a street cab for you if going out.
      • Stayed: December 2012, travelled with friends
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      4  Thank BristolGrecian79
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded 1 February 2013

      Dear Guest

      Thank you for your feedback. I am glad to know that you had a good culinary and service experience at our Art House Restaurant.

      I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern Residency.

      I regret any inconvenience you may have experienced due to an unexpected power failure.
      We thank you for your appreciation and your positive feedback and look forward to seeing you back at The Fern Residency on your next visit to the city.

      Warm Regards,
      Sanjib Mukherjee

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 19 December 2012

      The Fern is one of the better hotels i stayed in during my stay in India. The staff were very friendly and helpful in dispensing advice for travellers. Rooms were modern, big, spacious and very clean. The toilet was really nice with a hot water and a strong shower head.I looked forward to breakfast every morning as the spread is varied and satisfying even for the most fussy eater. Like most reviewers have stated, although the hotel does not have a gym nor a pool, all hotel guests are able to gain access to a club called the Acres club right outside the hotel. I spend almost half a day in the club playing sports and using its amenities.

      Last but not least, would like to thank the reception staff including the duty manager who was very helpful when we needed to print our flight handouts and itineraries. They were patient throughout and were very willing to allow us to use their business centres at no costs! Great customer service and definitely worth the money we paid! Will definitely go back to Fern again!

      • Stayed: December 2012, travelled as a couple
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      Thank Jasonwongjianbin
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Sanjib M, General Manager at The Fern Residency, Mumbai, responded to this reviewResponded 1 February 2013

      Dear Guest,

      It is truly a wonderful feeling to hear that your Fern experience was memorable enough to make you want to come back for more.

      On behalf of my team I would like to thank you for your kind comments and appreciation. It is really fantastic to know that your enjoyment of the ambiance and facilities at The Fern Residency made you feel that we are one of the best hotels you have stayed at.

      I have shared your feedback with my entire team. Your words of appreciation are huge motivation and encouragement for us at The Fern Residency.

      We will continue to strive to add more value and comfort to your future stays.

      Looking forward to welcome you back again at The Fern Residency, Mumbai.

      Regards,
      Sanjib Mukherjee.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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