I visited this hotel last week, and had a comfortable stay to say the least. The rooms are clean and spacious, the hygiene is well taken care of. The staff is helpful and courteous as well. Good value for money Hotel !More
Booking.com
Booking.com
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StayForLong
Expedia.com
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Expedia.com
Booking.com
I Absolutely loved staying at West End Hotel Mumbai. The rooms are beautiful , clean and comfortable. The staff is wonderful and friendly. the food is amazing. So much better than the Taj Tower. I will only stay in the West End Hotel Mumbai whenever I return to Mumbai. Thank you for a wonderful stay.
Dear Guest,
Greetings from West End Hotel, Mumbai.
We thank you for sharing your candid feedback for the benefit of the TripAdvisor community.
It is heartening to learn that our staff was able to delight you with their friendly services and the same has been conveyed to the entire team. This is an integral part of the West End experience that we stand committed to delivering to every guest staying at our hotel.
We look forward to hosting you again during your next visit to Mumbai.
My Business trip was amazing hopefully all my clients really enjoyed the stay at this Hotel. First of all the the most important thing which I really liked is the location which is near to Gateway of India. Amazing suites with daily sanitation and temperature checkups.
Dear Guest,
Greetings from West End Hotel, Mumbai.
We thank you for choosing to stay with us and sharing your experiences on this platform. It is extremely heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are elated with their performance.
We look forward to welcoming your next visit to Mumbai!!
With Warm Regards,
West End Hotel and Team.
Stayed from 15-18 feb.overpriced hotel with lacking of basic facilities. No tea maker in room and you have to order for tea wort rs 140 like a 5 star hotel and this hotel does not deserve any star.outer surrounding is also not good.Breakfast choices are very limited.Rooms are very expensive and better options available in this tarrif. Not recommended.
Dear Guest,
Greetings from West End!
Thank you for sharing this feedback on this platform as it helps us improve. We are sorry that your stay wasn't pleasant. We assure you that we have noted the issues you faced and have taken action to fix those. We hope you will give us another chance of hosting you again.
With warm regards
West End and Team
West End Hotel has continued to retain the excellent service it started with many years ago. Yes, the property is old and the renovations taking place over the past couple of years drove many clients to different hotels. But I recommend giving this hotel a chance. They are located centrally on Marine Lines, close to many landmarks and major sights for tourists. The room rates are ridiculously reasonable (especially if you consider the personalized attendant service) and the in-house restaurant offers wonderful food, even customizing to suit your needs/food restrictions.
I stayed at this hotel for over a month with my family in 2011 and did so again now in 2020 for the very same reason. Thanks to Mr. Arjun Ramani, Mr. Rahul Dolas, our personal attendants, Sandesh Jadhav, Bharat Patil, Jayant, Chandrakant, the various other helpers, the amazing restaurant managers Mr. Raghavan, Mr. Tanaji and staff, and the wonderful receptionists who always helped us out when needed.
Keep smiling!
Dear Guest,
Greetings from West End Hotel!
Thank you for sharing this feedback on this platform as its delighting to know about our guest experience. We are glad that you enjoyed your stay. We are glad that our staff left a great impression on you. We have conveyed your response to the staff and they are elated. We look forward to hosting you again on your next visit.
With warm regards,
West End and Team.
Liked · Staff were generally helpful, friendly and accommodating. Everything worked in the hotel. Shower and AC were good, beds were comfortable and the room clean. Room service was quick and efficient. Check in and check out went smoothly.
Disliked · We booked the family suite based on the pictures on booking.com. However, there was a DRASTIC difference between the room in the pictures and the room we were actually given. (Pictures attached for reference) We did not appreciate this, and while everything in the room was functional and worked properly, (shower and AC were good, beds were comfortable and the room was clean) we felt mislead. The room we got was actually quite old and dated and looked ABSOLUTELY NOTHING like the one in the pictures. When we asked the reception about this, what they told us was that there are 2 family suites, and one was refurbished (the one in the booking.com photos) while the other was not, and that the refurbished room was already booked. They made an effort to offer us another 2-bed room but it was not sufficient for our group in terms of bed / sleeping arrangements so we had to make due.
We purchased 5 cans of craft beer from a mall to take back home with and stored them in the fridge in the room during our stay. However on the 3rd day, one can was stolen from the fridge during the day while we were out. We weren't about to go to the police over a can of beer, however this was utterly disappointing and what was most troubling was no one took any responsibility for this or made any sort of effort to either replace the beer can or reduce the cost, despite us complaining to the front desk as soon as we realized, as well as prior to leaving. (This was a relatively expensive German craft beer and could not be purchased from any area nearby). Stealing, however small an item, is wrong on all levels and we were completely disappointed by this.
We had to be sure to either lock up every little thing we had, or carry things with us on our person whenever we left the room after this happened as we did not have the confidence or trust to leave things around the room.
