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singlemumtravel
Edinburgh, United Kingdom

Great stay as a single parent

5.0 of 5 bubblesReviewed 26 Jul 2023via mobile
This stay exceeded my expectations. The staff were very friendly and attentive, from welcome drinks to a complimentary cake. Room service did a super job. I was staying alone with my 9 year old son and felt very safe and taken care of. Also, the location was very good
Date of stay: July 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel, responded to this review
Responded 28 Jul 2023
Dear Guest,

Thank you for your stellar rating and review.

We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale.

We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.

Regards
Chetan Shinde
Hotel Operations Manager.


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (411)
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All reviews regal cinema havana bar small bathroom leopold cafe excellent location breakfast was delicious room service central location room was spacious colaba gateway india toiletries taj
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Reviewed 19 July 2023

the best is that hotel is in center of tourist area. everything is in walking distance, so no problem with taxis. hotel has restaurant which offers chinese food. breakfast is included and good. limited offer of western and indian food. i was satisfied. rooms are not big, tv is really small. overall: i have no problem to stay there again. especially cause of location.

Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Fran-Svk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel, responded to this reviewResponded 21 July 2023

Dear Guest

Thank you for your review.

We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale.

We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.


Regards
Chetan Shinde
Hotel Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2023

Stayed here in April 2023 as a couple. About 45 minutes by cab from the Mumbai airport and 10 minutes from CST and Churchgate railway stations in the heart of Colaba right next to Gateway of India/Apollo Bundar at a 2 min walk. We reached towards early afternoon and were asked to come back after 15:00 hours to check-in, so we left our luggage and headed out. We had opted for a Double Room which was allotted on the first floor right next to the reception and we were able to get there by the elevator.

A nice, clean, large sized boutique room with a decent sized bathroom and several toiletries (toilet paper, towels, napkins and shampoo, body wash and other amenities). There was daily housekeeping/replenishment for all the 4N we stayed.

Since it was peak summer in Mumbai, we definitely needed the AC which was just super great cooling. Buffet Breakfast was amazing, with a multiple items spread and several items made to order, not at all crowded during the morning.

Overall, an excellent stay and would definitely recommend staying here as this hotel was just perfect, centrally located, great rooms and bathrooms, excellent breakfast and totally value for money! Thank you Gordon House for the wonderful hospitality and we would definitely stay here again!

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank karlmedhora
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel, responded to this reviewResponded 19 July 2023

Dear Guest,

Thank you for your stellar rating and review.

We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale.

We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.


Regards
Chetan Shinde
Hotel Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2023

The breakfast was good and the room was clean. But when I arrived, I found that renovation was going on and there was non-stop banging, hammering and drilling the whole day. I was trying to work in the room for part of the day, which became difficult. On the 28th, a documentary film maker came to shoot an interview with me, but she had to stop because there was so much noise interference. She asked at reception whether we could use the meeting room on the fifth floor for an hour and was told it would cost Rs 7500. Since I had not been told about the renovation in advance or given any discount on the room, the least that could have been done was to give us the meeting room for an hour for free.
Also, my room was itself in need of renovation. On three of the four days, the key-card to my room refused to work and had to be exchanged. The bathroom tiles were stained and the shower curtain was in bad shape.
Worst of all, on the 29th night, when I was going to bed at 10.30 p.m., after a long day of work (and had to get up at 5 a.m. next morning to catch a flight), the lights console did not work and the lights would not go off. An electrician came and worked on it for 45 minutes but could not fix it so he simply took the lights out of the wall bulbs. As a result of this, I had to go to bed much later than planned and in the morning I had only the desk lamp and the bathroom light by which to do my packing.

Room tip: When you book, ask if renovation is going on.
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Ruth V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel, responded to this reviewResponded 19 July 2023

Dear Ms. Vanita,

Thank you for taking the time to share about your experience at The Gordon House Hotel.

My team and I are concerned that your overall experience at the hotel was less than satisfactory. Please accept my heartfelt apology.
We sincerely hope you will give us another opportunity to better understand our shortcomings and thus improve.
We look forward to hearing from you and we sincerely hope you will provide us with another opportunity to serve you.

Regards,
Chetan shinde
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2023

Awesome stay right in the heart of Mumbai. The linen was the cleanest even better than few 5 star hotels. The room was large n superclean, the feel was posh, I loved every bit of stay there. Although washroom size is little small, but it has all amenities and toiletries. 'All stir fry' restaurant has a must try menu. Will definitely visit again

Date of stay: June 2023
Trip type: Travelled as a couple
Thank ShiKapurthala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel, responded to this reviewResponded 2 July 2023

Dear Guest,

Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights.

We’re glad that our amenities and overall ambiance suited your needs.
Do expect enhanced levels of commitment on every visit!

Regards,
Chetan shinde
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2023 via mobile

An extremely unlikely hotel structure on the external, as it it undergoing renovation. However, never guide a hotel by it’s outlook. From arriving at the hotel, the attentive hotel staff will welcome you and pick up your luggage, till going to the reception, the friendly and helpful staffs are there for us. The rooms are clean and tidy. The only downside is the the entrance into shower area is narrow hence it might be tough for anyone who is of bigger build sized.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank m52i
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Gordon House Hotel, Guest Services / Front Office at The Gordon House Hotel, responded to this reviewResponded 2 July 2023

Dear Guest,

Greetings from The Gordon House Hotel!!!

Thank you for such an encouraging feedback, reading this review has definitely brought a big smile to my face. My team will be thrilled to hear the kind words you have to say.

We have been working tirelessly to create the moments you've had with us and we are happy to see we did meet your expectations.
We will look forward to seeing you once again amidst us.

Regards
Chetan Shinde
Hotel Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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