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“Not worth to call a 5star hotel”

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The Orchid Mumbai Vile Parle
Ranked #44 of 456 Hotels in Mumbai
Reviewed 20 September 2012

it was just a so-so hotel.. Although it'a decent but doesn't go weel with the tag of 5-star.. staff were not supported.. room were just ok like any other medium hotels in mumbai.. there was no proper lighting in the gallery.. room service was pathetic.. even i have complained about the washroom which claims to be cleaned before issuing the room but it was just pathetic.. USED soaps & shampoo were kept in the washroom... food was just Ok. Dining area on the top floor was again a pathetic place to have drink and dinner.
This hotel is not good / recommended in compare to their tarrif.

  • Stayed: February 2012, travelled on business
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Thank vkumar2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 October 2012

Dear Guest,

We, at The Orchid Hotel, Mumbai thank you for sparing your valuable time and effort for the feedback.

We regret that your stay was met with inconvenience. With regard to the cleanliness in the room, we have spoken to the Housekeeping Department and have conveyed your problem to the concerned person.

We have spoken to the Food & Beverage Department regarding your feedback about the quality of food and service of the staff during the course of your stay and shall rectify the problem as soon as possible.

Request you to not let this experience deter you from visiting us in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,


Office of the General Manager
The Orchid Hotel,Mumbai
gmsec@orchidhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,529 - 1,533 of 1,855 reviews

Reviewed 16 September 2012

Had checked into Orchid being a little cautious, having seen some reviews earlier of not so good experiences from other guests. I had booked a day stay (0800-1800 hrs) for Rs. 4500 plus taxes. My flight arrived early at 5 am and the complimentary pickup arranged by the hotel got me to the hotel at 5.15 am. The front office was quite gracious to give me a room earlier than the scheduled day stay time of check-in.
The room was good, no issues and complaints at all. Had breakfast at the Boulevard, a just enough spread, but was quite sumptuous.
Had a call from Guest Relations around 1430 hrs about my check out time and the lady Lubna said it would be half charge extra. Had to explain her that I am on a day stay and my check out would be at 1800 hrs. She said she would check and revert which she didn't though.
Checkout was smooth, no hassles and was dropped at the airport.
Would sure recommend especially if u are on a day stay in Mumbai. The hotel is right beside the domestic airport and about 10 minutes away from the international airport.

  • Stayed: September 2012, travelled on business
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1  Thank mlprasad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 September 2012

Dear Guest,
We, at The Orchid thank you for sparing your valuable time and effort for the feedback.
We appreciate your positive feedback about our location, rooms and the quality of food. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback about the service of the staff and shall ensure that such incidents are not repeated in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,

Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2012

Well located for the airport is about its best feature.

It advertises free internet, but at a glacial speed, I would rather pay for a better connection. It took me 20 minutes one morning to get online.

The room was clean but fittings very tired and I had to share it with mosquito's.

Cafe area service as slow as the inetrnet speed, the staff prefer hiding from customers.

Fodd though is very good, avoid their coffee, disgusting brown stuff.

Room Tip: Ask for one that is not a 5 minute walk from recepetion
See more room tips
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Baggywrinkle75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 September 2012

Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.
We appreciate your positive feedback about our rooms and the quality of food. Your appreciation has been shared with the team as well.

We regret that your stay was met with inconvenience. We have taken up the issue with the concerned departments regarding your feedback about the service of the staff, the internet speed and the problem of mosquitoes in the room and shall ensure that such incidents are not repeated in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,

Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2012

I had a stopover in this hotel for a night.
This can be tearmed as a complete business hotel as where ever i could see there were corporates chcecking in & checking out. I was picked up from the airport & within 3 minutes i was at the airport! this is how close it is to the domestic terminal! The rooms were very cosy and ideal for a traveller like me who wants everything proper. A little bit of work needs to be done in plastering the bathrooms & also my room looked onto a residential block in the building next door.
The food was good & friendly staff.
overall an average hotel.

  • Stayed: October 2011, travelled solo
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Thank Secondcomming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 September 2012

Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.
We appreciate your positive feedback about the service of our staff, our rooms and the quality of food. Your appreciation has been shared with the team as well.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.


Warm regards,

Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2012

Stayed for hardly 02 hours as had to board the connecting flight to Goa. No courtesy for the guests checking in only for 02 hours, rooms are soooo dirty, ant running on the mouthpiece of the handset in room. However, the driver from the hotel was very good.

The front desk took 15 minutes to figure out if they wanted to offer us a special rate since we were staying only for 02 hours and after much of discussion with the duty manager, they offered me such a huge discount of 1000 bucks!!!!

On check out, they did not accept Amex Credit card and said they will have to send my card to a clos eby property to have it charged!!!!

This hotel was beyond my understanding.

Room Tip: Never stay at this hotel....
See more room tips
  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GurbaniKaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2012

Dear Guest,

We, at The Orchid thank you for sparing your valuable time and effort for the feedback.

We regret that your stay was met with inconvenience. We have taken up the issue very seriously with the concerned departments regarding your feedback about the service of the staff and the cleanliness of the rooms and shall ensure that such incidents are not repeated in the future.

Kindly drop us a mail the next time you plan a visit to The Orchid. We look forward to your continuous visits at The Orchid in the future and assure you of our best service and attention.

Warm regards,


Office of the General Manager
The Orchid Hotel, Mumbai
gmsec@orchidhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchid Mumbai Vile Parle

Address: 70-C, Nehru Road | near Mumbai Domestic Airport, Vile Parle, Mumbai 400099, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Spa Hotel in Mumbai
#37 Luxury Hotel in Mumbai
Price Range: ₹ 5,952 - ₹ 17,726 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Orchid Mumbai Vile Parle 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372-room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay. The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned decor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Prive room, relaxing outdoor pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard (a 24 hour coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (bar with karaoke & a Bulgarian band called Sparkles) and The Gourmet Shop (for cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels. Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele, believe in sustainable development and have created an experience where: "Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
Orchid Hotels Mumbai
The Orchid Hotel Mumbai

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