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The Taj Mahal Palace, Mumbai
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Reviews (7,384)
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Reviewed 2 weeks ago

Visiting India recently we decided to go to Mumbai primarily because we wanted to stay at the Taj Mahal Palace. Knowing of the hotel by its reputation, we really wanted to see if it as good as it is said and what it would be like to stay there. It is better!

From the very arrival at the hotel we were made incredibly welcome. We had chosen to stay in the main palace rather than the tower and the check-in was swift and efficient whilst being friendly too. Our room was spotless and pristine and the view of the Gateway to India and the harbour was amazing!

We ate at the poolside barbecue on our first evening which was amazing! It was a fantastic meal and the service was second to none. On another evening we ate in the Shamiana restaurant which was also exceptional.

On our last evening in Mumbai we decided to go to the poolside for a night cap. The waiter who had served us on our first evening appeared by our side almost instantly and remembered what we had drunk on our first visit, asking if we would like the same. We did and our drinks arrived in what appeared like seconds. Incredible service!

The hotel, the standards, the service are all exceptional! This is a hotel that everyone should visit at least once in their lifetime! I will certainly be back!

Room Tip: Take a room overlooking the Gateway to India - it is a stunning view!
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Alex3471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

For the price you can take the building room with sea view. It's in front of "gate of India " amazing . Service is the best . Facilities are the best . Decoration is assume . One of the best hotel in world.

Stayed: April 2018, travelled with friends
Thank Beja47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I must confess to not going inside this building although we had a good look around outside.
I think the history of the building of the hotel is quite amazing. After a wealthy Indian businessman (Tata was his name I understand ) was not allowed in to his own conference at another hotel because he was not white he built this amazing monumental hotel to get back at them. Wow.
A beautiful building

Stayed: March 2018, travelled with friends
Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

We stayed 5 days and 3 nights at the Taj Mahal Palace, enough for a good assessment. The location is perfect, next door to the India Gateway, on the seafront.
The building, the old one – not the Tower - is magnificent. The furniture and decoration are outstanding. It is a pain that the service is not up to the level. The staff is numerous, but obviously not adequately trained, and sometimes of a questionable English fluency.
The service in most of the restaurants, at least at the Sea Lounge, the Aquarius, the Shamiana, and the Souk, was abnormally slow. For the breakfast, even when the salon was not crowded, we had to wait 10 to 15 minutes to get a cup, or a pot of tea. The menus are quite limited, and the lunch buffet at the Shamina, was not what you should expect. We saw the difference going to the St Regis – in the Palladium shopping mall – where the buffet was much better.
Regarding food and beverages, we had several times a bottle of sparkling wine, and it was always served cold, never chilled as it should have been. I had an unpleasant incident at dinner at the Shamiana: I asked for a glass of an Indian wine, a Cabernet-Shiraz, and the waiter came with a bottle, with only a quarter of its content left, it was an Indian Tempranillo , and he tried to convince me that it was the same wine. I insisted for the Cabernet Shiraz so he left to come back after a while telling me that it was a “printing error” on the menu. I asked to talk to a supervisor, and I was able to tell a deputy manager that such a behaviour was not acceptable in a 5 stars hotel, he agreed and had the elegance not to charge the wine.
The concierge service was not better. Another couple staying at the same time had a pair of Sikh knives retained by the security, after they were detected at the check in baggage screening. They had to wait more than 24 hours and insist repeatedly to get the corresponding tag, in order to retrieve the knives at the check-out. The day we left I could not get in touch with the concierge to have somebody coming to our room to take care of the baggage. I had to ask a room cleaning supervisor to solve the problem.
As guests we were not invited to one of the tours open to the outside public, we were not even informed of such tours.
So for all these reasons I would highly discouraged staying at the Taj Mahal Palace, it should be better to pick up another hotel, and come to the Taj for a high tea and the hotel tour

Room Tip: in the old building - what the call the Palace -with sea view
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Serge L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We had seen good reviews of the Taj online, and also watched a UK TV program about the hotel, but we really were pleasantly surprised by quite how good the hotel actually was. We live in Dubai and are used to the high levels of service that UAE hotels offer, but the Taj surpassed everything we have stayed in and also was significantly superior to the other hotel we stayed in whilst in Mumbai. Special thanks to Sabnam Shah, Sayonika Das and Vaibhav Sangle who all went the extra mile to make our stay extra special....

We can’t wait to stay there again at the end of our holiday!

Stayed: April 2018, travelled as a couple
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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