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“Wonderful perfect oasis in mad Mumbai”

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The Taj Mahal Palace
Ranked #3 of 444 Hotels in Mumbai
Certificate of Excellence
Rochdale
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful perfect oasis in mad Mumbai”
5 of 5 bubbles Reviewed 24 September 2012 via mobile

This hotel was a highlight of our trip everything was perfect the room was a great size and seriously comfy beds!! The prices in the hotel are on the expensive side almost £10 for a single gin and tonic!!! But I suppose you are in the taj after all but as a splurge it's worth every penny

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank moggymel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,523 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,560)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
London
Level Contributor
227 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 bubbles Reviewed 23 September 2012

Walking in the Taj from the cacophony and steamy heat of the Mumbai traffic is like walking in to a different world.
We had booked a Club Sea View room at the Palace wing and we were in our room within five minutes from arriving. The Palace wing has been completely renovated since the terrorist attack and although I miss the old creaky, quirky rooms of old, I have to admit they have done a good job in retaining the superb style and plush decor of the common areas while at the same time modernising the rooms. Our room had a superb view over the sea and the Gateway to India, with all the usual facilities in a fairly large room and bathroom including a nice entrance hall into the suite. The Club rooms have access to a grand looking club lounge on the ground floor and breakfast is served in two large rooms on the first with an option to sit in the air conditioned room or the one with ceiling fans. We chose the latter as it was more pleasant and quiet.
The staff are superb and within a couple of hours the will address you by your name.
On our first afternoon one of the floor butlers walked across the landing to greet me and ask me how was my daughter as he remembered us from a visit to the hotel three years ago! This is hospitality and professionalism you find in very very few hotels.
The hotel has some very good restaurants worth visiting, Chinese, Japanese, etc.
For the busy businessman with very little time, the ground floor has a number of very good shops for presents of all kinds at both wings of the hotel.
If you have time have a coffee or snack at the outside terrace between the Palace reception and the beautiful outdoor pool. It's well worth the time.
One last thing I must say is that security in and out of the hotel is very strict and very efficient and everybody, no matter who, has to go through it.
This is a truly fabulous hotel with exceptional staff and a hotel you must stay in when in Mumbai.

Room Tip: Try and stay at the Palace Wing and at a high floor. It is well worth it.
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank OTT12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london england
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 22 September 2012

I cannot add anything further about how beautiful this iconic national treasure is. It's the beyond excellent service which rock. The 'old timer' staff who have been working there since the late 70s make my day. The new graduates are also excellent, huge fun and bright as buttons. This is 'shining India' at its best.

I had stayed two weeks earlier in the Palace Wing before going to Kashmir on hoilday. Instead of taking all my luggage to Srinagar and back to Mumbai then London, I left a big bag with my goodies (shopping!) with the Concierge for collection on my return. Two weeks later when I return my bag is automatically brought to my room!

My personal butler Anushka realised I loved the history of the hotel; she left some interesting early photos of the hotel in my room. Brilliant bar-staff kept fattening me up with extra snacks/olives and free taster shots!

I was lucky enough to be invited to a staff singing competition ('Sangeet') in the Ballroom: had so much fun! In addition to knowing 49 languages, Mr Viren D'sa can also sing! Wonderful that the Taj treats its best asset - the staff - well.

Whenever I left the hotel, the 'Madhuri Dixit'-lookalike Rashmi Puthuwath would personally escort me and wait until i got a 'normal' taxi and ensure the driver knew where my destination was. I was running late in my packing and ordered room service - the guy who brought my food offered to help me pack!

It is little things like this which make a stay at the best hotel in the world a memorable experience. I know it is not the 'real India' but at one level, it is, isn't it? Can't wait to revisit in December 2012!!

Room Tip: Club Rooms, Old Palace Wing
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sinanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 September 2012

The ultimate treat - a little on the pricey side but worth every single pound/rupee/dollar. The service is second to none; the staff cannot do enough for you and everything is done with a smile and without expectation. A senior member of one the restaurants went out of his way in helping to book an excursion, which included him using his credit card when mine was refused!
The hotel interior is amazing, just sitting in the beautiful lobby people watching is an experience.
The hotel rooms are spacious and tastefully decorated. It is possible to spend the entire day within the many walls of The Taj; numerous bars, restaurants, shops, pool and a gym.
The breakfasts are really something, a countless variety of dishes to suit all palates.
All in all a wonderful haven to escape to when in the throes of a hustling and mad Mumbai!

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaziaJ186411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
190 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed 22 September 2012

Very good location
Stunning rooms in palace wing
Food at breakfast very good
Meal in evening very good
Service throughout excellent
Spa is ok but a little tired and staff a bit casual about cleanliness but a minor point
Overall very good indeed and very smart location

Room Tip: Palace wing better than business rooms
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GoodFood-Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai 400001, India
Phone Number:
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai
#2 Business Hotel in Mumbai
#2 Romantic Hotel in Mumbai
#3 Luxury Hotel in Mumbai
#3 Spa Hotel in Mumbai
Price range (per night): ₹ 11,085 - ₹ 20,615
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 550
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 550 rooms including 42 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
The Taj Mahal Palace Hotel
The Taj Hotel
The Taj Mahal Hotel
Taj Hotels
Taj Palace Hotel

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