Without doubt one of the best hotel I stayed in mumbai! Me and my husband were on our honeymoon and spending our 2 nights post marriage at”The Leela”. Upon arrival we were warmly welcomed by the staff and relationship manager, we were staying in suite with a pool view and exquisite room , interiors are breathtaking and there we see a cake(fantastic flavour)and welcome drink waiting for us. The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor deserves a special thanks. Now will say why special thanks. I fell sick immediate next day of my stay and was in a bad state. Staff were so prompt and helped us with doctor and medicines that we called for from the bell desk. They made our stay so comfortable and catered to our needs and provided us complimentary fruits, coconut drink. Puja who is the relationship manager called and checked on us and wrote a lovely note as well. How can 1 forget to mention the wide spread breakfast that they provide. All the staff made sure we were doing good and took really great care of us. We had two great evenings here because of the staff, which obviously also added up to the experience. All respect and kudos of each of the staff who did a great job here, a true sample of stellar hospitality!

Was a happy Connoisseur Club member for many years but this time, the experience of dealing with Connoisseur Club staff wasn't pleasant. While renewing membership for the subsequent year well in advance, I was promised in writing that previous vouchers will be renewed for 6 months after the hotel reopens after Covid lockdown but they renewed only for approx. 2 months instead of the promised 6 months. Moreover, they took 4 months to revalidate vouchers after a long and persistent follow up. It left just 20 days to avail of vouchers after revalidation. Then they did not have rooms available for the desired dates. It appeared that the Management wanted to cheat members out of their entitled vouchers by going back on their commitment and further restricting time period for usage. This is in sharp contrast to their normal earlier practice where one merely had to send them unused vouchers for further revalidation, even after the expiry of the period.
It appeared that Connoisseur Club staff do not work as a team and are contradicting each other and there seems to be infighting amongst the staff members.
Finally, managed to get reservations for the desired dates with the intervention of the Head of Connoisseur Club Bindiya Vishwakarma but even then there was a goof up in the dates (careless paperwork) but fortunately managed to sort it out during the check in.
Once checked in, experience was excellent, as always. All the staff, from bell boys , housekeeping service to waiters in restaurants as also the maitre de staff are well trained, extremely caring, courteous and eager to please. They are also well empowered to offer a delightful experience to guests. In particular, Mr Abrar in Citrus stood out.
Due to Government restrictions during Covid period, swimming pools and some restaurants are closed.