This is my first visit since the hotel changed from a Starwood Hotel to a Hilton.
The hotel has not changed too much. The rooms are very comfortable and everything works. It has a very nice boutique feel, and I like the willing service. I have used the hotel in the past because it provides a nice introduction to India, and to date, I have not come across a guest who has had any trouble adjusting to the food, or any problems after visiting the hotel.
I did have a problem on this visit that would prevent me from returning, and offer this as a caution to others.
The hotel does (now) seem to go out of its way to try to confirm your exact arrival time. I checked in twice, once from Dubai at approx. 4am, the second from Ahmedabad at approx. 8pm.
The early morning arrival at 4am was no problem, I had booked the hotel for the night before, and my room was ready immediatley on arrival, as it should have been.
The 8pm arrival was a problem, I suspect because those leaving for overnight flights has not left yet. However I had pre-paid, so I should not have been waiting for a guest to check-out, my room should have been blocked off at my check in time. A request to see the manager solved the problem within 15 minutes, but I was left with the feeling that the hotel is maximising occupancy at my cost. Other guests, perhaps less well travelled, had to wait for a room past 9pm that night.
I should say of course, that perhaps I was unlucky, maybe this has never happened before, and will never happen again. No doubt this is not a problem when the hotel is not fully booked. Maybe the hotel was trying to be helpful and allowed too many late check-outs. Still after staying in 100s of hotel over a 20 years period this is only the second time that a pre-paid booking has not been honoured in full, so I take a dim view of it.
A pity, but after a long flight from Europe or America, you need to know a booking is a booking, with 100% certainty, based on my experience I will not stay here again.
- Official Description (provided by the hotel):
- Located five minutes from the international terminal and 15 minutes from the domestic terminal, Hilton Mumbai International Airport is situated at one of the most convenient locations near Mumbai airport. Combining the style of a 19th century summer palace and aspects of a stately home with modern facilities and upscale amenities, Hilton Mumbai International Airport is the hotel of choice for business travelers. The hotel is situated near the prime business districts of Andheri, Bandra Kurla Complex, Powai and the Bombay Exhibition Center. Shopping, entertainment and dining at the Oberoi Mall-Goregaon, Phoenix market city are also nearby. This Mumbai hotel offers a premium destination for business meetings and events. Choose from 171 guest rooms and suites, as well as six flexible meeting spaces, including a ballroom and two grand halls. The hotel also offers a unique dining experience, contemporary spa and comprehensive fitness center. Each spacious guest room offers excellent amenities to meet the needs of all types of travelers. Upgrade to an Executive Room for private check-in and check-out, complimentary breakfast and evening cocktails in the private lounge. Savor delicious Indian and Chinese cuisine in the sumptuous Mumbai restaurants -The Brasserie and Imperial China. Relax by the tropical setting of the outdoor pool and sip drinks from the Garden Bar or enjoy live music next to an open fireplace at the Lounge Bar. ... more less
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- Also Known As:
- Hilton Mumbai International Airport Hotel Mumbai (Bombay)