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Reviewed 13 April 2021

I am so appreciated that such a nice and lovely place exist in Mumbai. The staff are very phenomenal . Thanks Raunaq for making our stay seamless & comfortable . Very neat and clean rooms . Friendly staff , very fast service .Looking forward to stay again & again.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank Ravinder1244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul Bhalla, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Namaste!

We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Our associates accord utmost importance to 'WOW' our guests and leave no stone unturned to enhance their comfort.

Thank you again for your kind comments and we hope to welcome you soon with an even better experience.

Responsibly yours,
Atul Bhalla
Area Manager – West, ITC Hotels &
General Manager – ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2021

I visited first time and had a great time here. Hotel services and staff are very good. Rooms are very specious and comfortable. Room services are excellant. Food service and taste is very good. Management is best in their field. Thanks for your hospitality especially housekeeping department Mr.Dhan and Mr.Yogesh.
I will like to revisit ITC MARATHA and I will recommend to every friends and colleagues to stay here.

Date of stay: April 2021
Trip type: Travelled on business
1  Thank vrushabh_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul Bhalla, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Namaste!

Thank you for your kind words regarding your recent stay experience at our hotel. We take pride in the hospitality we offer and are glad to know that we could pamper you with the perfect ITC Hotels experience. It is great to know that the prompt services rendered by our team impressed you and our warm hospitality made your stay memorable.

Once again, we thank you for your patronage and look forward to the pleasure of your revisit.

Responsibly yours,
Atul Bhalla
Area Manager – West, ITC Hotels &
General Manager – ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2021 via mobile

I stayed at ITC Maratha for business visit and the hotel property is beautiful. The service is good and all covid protocols were being followed properly. The breakfast has a good range of items and the food is tasty. Would recommend a stay at this hotel.

Date of stay: April 2021
Trip type: Travelled on business
1  Thank ShikshaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul Bhalla, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Namaste!

It is heartening to note your appreciation about the property. It was our pleasure to have been of service to you. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward.

The entire team at ITC Maratha joins me in thanking you for your gracious comments and we hope to welcome you soon with an even better experience.

Responsibly yours,
Atul Bhalla
Area Manager – West, ITC Hotels &
General Manager – ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2021

I visited this place for the first time and it was an amazing experience. I am really overwhelmed by the beauty, size and décor of this marvelous property. All the staff at this hotel and also at the restaurant are very polite, professional and knowledgeable. Their treatment at every stage is very good and very appreciable. Special thanks to Mr. Sushant Rane, who helped incredibly. People at the gate are also doing a great job. The level of precautions and sanitization practices is very comforting and inspires safety. Will be a pleasure to return and recommend. 

Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
1  Thank RoshniAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul Bhalla, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Namaste!

Thank you so much for your kind comments. We, at ITC Maratha, strive to pamper guests with the perfect 'WOW' experience. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay.

Your kind remarks about our WeAssure initiatives that enlists many ‘Industry Firsts’ and redefine the safety & cleanliness protocol while offering guests unparalleled comfort with peace of mind, are much valued.

We look forward to welcoming you soon for another enriching experience!

Responsibly yours,
Atul Bhalla
Area Manager – West, ITC Hotels &
General Manager – ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2021

Ms. Dependable, for every request and every piece of information you need, great communication skills and lovely the way she carries herself like a boss, Ms. Sushmita at the front desk was just inspiring to see due to her dedication and willingness to work to the best of her abilities.......... THANKS & CHEERS ...................

Date of stay: April 2021
    • Value
    • Rooms
    • Service
1  Thank TSKRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atul Bhalla, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Namaste!

We are truly gratified by your generous compliments as it motivates us further to strive to serve you better.

It is heartening to note that services provided by the team were appreciated by you. We thank you for specially highlighting the efforts by Ms. Sushmita; it was our pleasure to have been of service to you.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Responsibly yours,
Atul Bhalla
Area Manager – West, ITC Hotels &
General Manager – ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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