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All reviews dum pukht upper crust pan asian international airport guest relations close to the airport special thanks bell desk coffee shop beautiful hotel amazing hospitality business trip butler service special mention home away from home duty manager wonderful stay
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Reviewed 18 January 2016

ITC hotels are the best in hospitality. Services are excellent. Ambience makes you feel royal especially at the restaurants Dum Pukht. and Peshwa Pavillion.
Would like to appreciate few people namely Sushant and Sara (front desk), Ajay and Prem (Peshwa pavillion), Dipti , Rahul and Anselam Ger (resident's lounge), Vivek Rana and Sourabh Shungloo (Dum pukht), Binny (Butler service).
All the best to ITC Hotels.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank DivyaChauhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 20 January 2016

Dear Guest,

It is heartening to note that services provided by the team were appreciated by you; it was our pleasure to have been of service to you.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warm regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2016 via mobile

Great hotel for business and tourist travel. Has an older style feel, what you would have expected in India 50 years ago although the hotel is modern and well appointed. Good hi speed internet/wifi available.

Good, clean rooms, helpful staff and excellent food options. Also has one of the better bars in this area of Mumbai with a great selection on offer.

Date of stay: January 2016
Trip type: Travelled on business
Thank Ozvino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2016 via mobile

Very good stay it was..super hotel along with wonderful staff..vry comfortable stay. Hotel known by it world class services...specially thanks to ms ayushi. She specially came to drop me at room..brief me about mumbai etc etc.
100 out of 100

Date of stay: December 2015
Trip type: Travelled with friends
Thank aman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 18 January 2016

Dear Guest,

We are delighted to know that you had a comfortable stay with us. At ITC Maratha, it is our constant endeavour to serve our guests and to facilitate all requirements.

Team is committed towards providing the guests with a memorable experience.

We look forward to welcoming you back at the ITC Maratha.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2016 via mobile

It was memorable experience in ITC GRAND MARATHA where everything was in very systemic way , organized with core values of hospitality. Specially at reception, I personally appreciate ms. RICHA & Mr. Chetan unmatched efforts towards my guest satisfaction. Again Very well Done Richa

Date of stay: January 2016
Trip type: Travelled on business
Thank SURENDRA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 18 January 2016

Dear Guest,

Thank you for taking the time to post this review on TripAdvisor.

Thank you for choosing to stay with us at the ITC Maratha, Mumbai. It was truly a pleasure serving you and it gives us even greater pleasure to know that you enjoyed your stay with us.

Front Office team is delighted to know of your acknowledgement of their efforts in making your overall experience charming.

We look forward to visiting us soon again.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2016

I really enjoyed staying at ITC Maratha all the times because staff are extremely friendly and "CAN DO" Attitudes. Specially Sushila Mishra, Duty Manager, Sarah Trivedi, Vishakha both GRE,Staff in Breakfast and Lounge. Mr Tanaji and his team Dooorman. Always welcome smiling. I allow enjoyed Social gathering on every Wed.where you meet other people. Thanks.

Room tip: Very convenient location from International Airport, just five minutes. Rooms are very quite and excellent views to see the Airport.
Date of stay: December 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bharat1367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded 18 January 2016

Dear Guest,

We are truly gratified by your generous compliments as it motivates us further to strive to serve you better.

It is heartening to note that services provided by the team were appreciated by you. We thank you for specially highlighting few of our personnel; it was our pleasure to have been of service to you.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Best regards,

Philippe H Charraudeau
VP west and GM- ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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