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ITC Maratha, Mumbai
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Reviews (3,229)
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2,318
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2,705 - 2,710 of 3,229 reviews
Reviewed 16 September 2012

i have been a frequent visitor to this hotel and everytime i have been to this hotel the service and proffesonalism showed by the staff is par excellence, the willingness to serve patrons has always brought me back to this place. The coffee shop is indeed my one of the favourite place to hang around and service professionals like Mr. rocky , vijay , manas , rohan and so on , i wish i could remember all of their names have made me come back to this place again and again. Great show guys you people rock always.

  • Stayed: August 2012, travelled as a couple
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Thank tinar1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 20 September 2012

Dear Guest,

Thank you for taking the time to share such a wonderful feedback on Trip
Advisor.
The entire team feels proud to read your compliments. Your recognition of our product, Food & Beverage, staff and other services are appreciated by all of us. It is our constant endeavour to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.
Your appreciation for our team members is truly rewarding.

Thank you once again for your recognition & we look forward to the pleasure
of your continued visits.

Warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2012

The property is in a state of decay. The Upper Crust has water dripping from the air conditioned vents. Room wall had water seapage stains. Furniture is old. Service and choice of restaurants is as excellent as ever. Am not sure if I would choose this hotel again.

  • Stayed: September 2012, travelled on business
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Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 28 September 2012

Dear Guest,

Thank you for thoughtfully sharing your feedback.

At ITC Maratha one can enjoy the subtle flavours of different cuisines, authentic to a particular culture and culinary style. Indeed, in our pecialty restaurants cuisines have been researched and refined to be a gourmet’s delight.

We build hotels whose architecture is inspired by local history and culture, ITC Maratha is inspired by the Maratha Dynasty. Therefore, it is very distressing to note that you have reported such experiences, especially, as we take pride in the excellence and consistency
of our product.

Please accept our sincere apologies for the inconvenience caused.
These problems occurred due to the high humidity during monsoon season; needless to say that we have taken a serious view of your comment and corrective steps are taken.

Request you to please treat your last stay as an aberration & provide us with the opportunity to serve you better.

Yours sincerely
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2012

I am a starwood elite member, and was upgraded to a suite on the 14th floor. I found the room old and not so well maintained. There was a musty smell that I dislike of old furnishings. Was not sure how old the carpet was... I went to the gym, and on that floor perhaps the rooms have been updated? The carpet looked newer.

Dined at 2 restaurants (non-Indian) for dinner as my colleagues did not take Indian food. THe service was not that great. Dishes come late and out of order, soup after the main course kind of thing

Would I stay here again? Not sure. It will have to be a super price--otherwise I will move elsewhere.

  • Stayed: September 2012, travelled on business
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Thank SNL_in_Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 20 September 2012

Dear Guest,

At the outset, we thank you for your valuable inputs through tripadvisor. It is most unfortunate that you have had such experiences, particularly, as we pride ourselves in the excellence of the product and consistent service that we offer to our guests.

It is our earnest endeavour that we offer you better services by trained personnel and upgraded product to ensure that you have a wonderful experience on your return in the future. Request you to please treat your last stay as an aberration & provide us with the opportunity to have you back on your future visits to Mumbai.

We look forward to your goodwill and kindness and not allow this experience to colour your impression of our usual standards and services.

Due apologies once again and looking forward to your continued patronage.


Warmest regards,
Hotel Management

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Reviewed 8 September 2012

I have visited to this hotel last week and was very much satisfied with the hospitality shown by staff.
Food offered here is very Good.
Rooms are nice, swimming pool and gym are good.
Nice hotel for business.

  • Stayed: August 2012, travelled on business
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Thank Kalsulkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you forsharing your wonderful review through tripadvisor. It is our priority to ensure that our guests' expectations are met with and it gives us immense pleasure to know that you had a comfortable stay. My team and I look forward to your continued visits and to welcoming you back at ITC Maratha in the not too distant future.

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

We stayed at the ITC after an overbooked flight. Luckily the airline paid for our stay here. The average price of our accommodation in India during out month stay had been around £4 so as you can imagine we were blown away! The hotel is out of this world. The rooms were amazing (bath and shower!!) not to mention the softest sheets ever! The staff were wonderful and the food at the lunch and dinner buffet was so tasty.
Thanks for putting the icing on our cake for our trip to India!

  • Stayed: August 2012, travelled as a couple
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Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 6 September 2012

Dear Guest,

Thank you for taking time to share your feedback on Trip Advisor

We are happy to note your generous compliments on our hotel, its location, the rooms and the food.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Yours sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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