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“Good Business hotel”

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ITC Maratha, Mumbai
Ranked #8 of 453 Hotels in Mumbai
Certificate of Excellence
Reviewed 8 September 2012

I have visited to this hotel last week and was very much satisfied with the hospitality shown by staff.
Food offered here is very Good.
Rooms are nice, swimming pool and gym are good.
Nice hotel for business.

  • Stayed: August 2012, travelled on business
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Thank Kalsulkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you forsharing your wonderful review through tripadvisor. It is our priority to ensure that our guests' expectations are met with and it gives us immense pleasure to know that you had a comfortable stay. My team and I look forward to your continued visits and to welcoming you back at ITC Maratha in the not too distant future.

Warm regards,

Hotel Management

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Reviews (2,704)
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2,200 - 2,204 of 2,705 reviews

Reviewed 3 September 2012

We stayed at the ITC after an overbooked flight. Luckily the airline paid for our stay here. The average price of our accommodation in India during out month stay had been around £4 so as you can imagine we were blown away! The hotel is out of this world. The rooms were amazing (bath and shower!!) not to mention the softest sheets ever! The staff were wonderful and the food at the lunch and dinner buffet was so tasty.
Thanks for putting the icing on our cake for our trip to India!

  • Stayed: August 2012, travelled as a couple
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Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 6 September 2012

Dear Guest,

Thank you for taking time to share your feedback on Trip Advisor

We are happy to note your generous compliments on our hotel, its location, the rooms and the food.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Yours sincerely,
Hotel Management

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Reviewed 30 August 2012

Excellent hotel, good sized rooms, soft mattress, good bathrooms, v courteous staff.
Had come on a business trip, but when I come again, will definitely bring my gf with me. She would like the book store / swimming pool and the gym facility .... tk you

  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Juze F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 6 September 2012

Dear Guest,

We are happy to know that you had an outstanding experience at the hotel. It was our pleasure to have been of service to you. We are grateful for your appreciation of the services provided by the team. It is truly heartening to have our efforts recognized by you in such a manner. I have conveyed your compliments to the team for whom it has been a great source of inspiration.
We thank you for your recommendation and hope that ITC Maratha, remains your preferred hotel on all your future visits to Mumbai.

Yours sincerely,
Hotel Management

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Reviewed 30 August 2012

This is a very nice business hotel in a good location close to Andheri and a lot of businesses in this part of Mumbai. Rooms are comfortable, and it is nice to have a separate shower in the bathroom. Plenty of English TV channels to choose from.
There are a number of good restaurants to choose from, but they are rather expensive. Good deals are to be had at this hotel via Internet. Overall service was only average, but a complaint about the fitness centre was reasonably well dealt with. A point to note was that both cross trainers were not working.

  • Stayed: August 2012, travelled on business
    • Value
    • Location
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Thank Rob_DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you for thoughtfully sharing your feedback. Your review encourages us further to offer the very best in world-class hospitality. We are committed to providing you world class facilities backed by courteous and efficient services. Our staff is trained to render exemplary and personalized service and our endeavour at all times is to provide our guests with a wonderful experience. It is unfortunate that you were not able to use the cross trainers at the gym and we truly regret the inconvenience caused to you.

We look forward to welcoming you back to Mumbai & ITC Maratha.

Warmest regards,
Hotel Management

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Reviewed 30 August 2012

i staye her for few day but i was not happy becuase lobby mngr was rude (sumyajit & tumasp) dont how interact with guest. i dnt know how they bcome mngr .and then welcome assistance was good helpful even bell desk person were very helpful they arrange my mumbai darshann i was happy . but i thing the mngr is not good she yell so loudly that u can hear that cleraly .i hv spoken to her on phone .i thing she dont know how talk to thier employee....
even i m a hotelier but i never perfere this kind staff , that they dont undrestand there junior or underestimate the staff for sum reason
i think people on higher position they should give proper training to their department n they should expect from them. first learn to dilever than expect the thing from them, this goes to entire hotel this is not only one person .

  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nitin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 6 September 2012

Dear Guest,

At the outset, allow me to thank you for your feedback. Without meaning to offer any excuses may I, sincerely apologize for the inconvenience caused due to the unsatisfactory experience at lobby. Following this, we have ensured that our associates are given rigorous training, in order for them to meet the needs and requirements of our guests and service them better.

I look forward to your benevolence in not allowing this experience to colour your impression of our standards and services. May I request you for another opportunity to redeem ourselves and try to provide you with a seamless and glitch free experience.

Yours sincerely,
Hotel Management

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Additional Information about ITC Maratha, Mumbai

Address: Sahar, Andheri, Mumbai 400099, India (Formerly The Maratha Mumbai)
Region: India > Maharashtra > Mumbai > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Mumbai
#7 Romantic Hotel in Mumbai
#8 Spa Hotel in Mumbai
#8 Luxury Hotel in Mumbai
#17 Family Hotel in Mumbai
Price Range: ₹ 10,921 - ₹ 18,181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 380
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone's throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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