I stayed here from the 19th Feb for 5 nights with 2 colleagues. An excellent hotel with great ammenties,but my overall abiding memory will always be of the excellent ever friendly staff who where plentiful in number and couldnt do more to help. Here is a workforce who have been well trained, obviously enjoy their jobs and always put the customer first.
I had an excellent Lake view room (2404) which was near to the lifts, but far enough away so you couldnt hear the lifts in action. The room was massive, really clean and as soon as I made my way down to breakfast at 09:00, the housekeeping staff were straight into my room. The breakfast was excellent, something for everyone......but we didnt notice they did omlettes until the last morning.....the eggs section of the buffett says, poached, bolied, fried etc...but not omlette?....but the omlette that I did have was really good.
There are loads of well kept ground to stroll around and the pool area was kept in an immacuatate condition.
Most nights we ate in 'Fratellis' - the Italian restaurant, the food was excellent and the service was brillant, after our 2nd meal, the waitors always remembered our drinks order...again another example of excellent customer service.
We were working 14:00-22:00. so spent our mornings by the pool and then went to 'Bombay Express' in the hotel, a sort of posh 'Subway!' to get sandwiches to take to work. The sandwiches were excellent, very fresh.....but the amount of time to make them was far, far too long. So if you plan to do this, I would visit them in the morning and pre-order to pick them up a later time.
There are not many areas outside of the hotel to go for a stroll, but the Concierge desk can phone for an 'auto-rickshaw' (tuk-tuk) to come up from the main gate if you fancy gtting away from the pool for a while. We took one to the Powai 'centre' on the other side of the lake where there are ice-creme parlours, malls, a proper bombay-mix shop etc. The ride took about 15-20mins and was only 40 Rupees (about £0.60!!). Ask to get taken to Dominoes, and then you can safely walk around the whole area. There are loads of auto-rickshaws to take you back, just take a Hotel Business Card with you to show to the driver......or point to the hotel across the lake!
The only thing I found 'strange' about the hotel was that in your mini-bar, along with vodka, gin, coke, water etc there were 2 small bottles of Kingfisher Lager. I drank these after the 1st day and they were never replaced?....the water, coke etc was, but not the beer? Then towards the end of the week, the hotel restaurants ran out of Kingfisher, they did have Kingfisher Ultra though. If a 5* Hotel runs out of one type of beer then why not restock the mini-bar fridges with another brand? Likewise if you haveing problems with a supplier...get another one! I would be interested to hear the management comments about this.
If you are staying in North Mumbai, I would 100% reccommend this hotel and I would love to stay here again!
To the Management I would say,,,get the beer into the mini-bars! AND keep doing everything else the same! You have a wonderful staff who are the friendliest group of people I have come across, so thank-you for a truley wondeful & memorable stay.
- Official Description (provided by the hotel):
- The Renaissance Mumbai Convention Centre Hotel, a Marriott Luxury and Lifestyle Hotel, is your luxury retreat in the heart of picturesque Powai Mumbai. Perched neatly on the banks of Lake Powai, a short distance from Mumbai's domestic and international airports, our hotel features winding walkways, lush gardens, and 600 beautifully designed rooms and suites. ... more less
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- Also Known As:
- Renaissance Mumbai Hotel
- Renaissance Hotel