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“Excellent location. Nothing much to offer”

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InterContinental Marine Drive
Ranked #42 of 444 Hotels in Mumbai
Certificate of Excellence
solan
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Excellent location. Nothing much to offer”
Reviewed 14 January 2012

I stayed at this hotel for the night of 19 december 2011. The hotel is ideally located on the marine drive its a small hotel where rooms are good and they have provided modern gadgets including electric curtaiins and touch buttons but some how I felt this hotel too commercial where there manager is telling that my 8 years old child will be charged for breakfast whereas at the time of booking it was made clear that the child is complimentary. Their restaurant is average with average food butler service is good but their high commercial behaviour makes stay not enjoyable as my credit card was charged for 20 thousand rs at the time of check in as most other hotels adopt policy of payment on check out but these guys want advance and that too over and above room tariff. I will advise if you are spending so much stay at nearby taj or the trident

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amitpartap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomilRatra, General Manager at InterContinental Marine Drive, responded to this review, 19 January 2012
Dear Mr Partap

We thank you for your valuable comments and feedback.

We are disappointed to hear about the mis-communication regarding the additional breakfast that you had with one of our managers and have taken this up with the team at the hotel.
We have also reviewed your bill folio and have noticed that this was not charged onto your final room account

with regards to the INR 20000 charge on your credit card,we would like to clarify that this was only a pre authorisation for a guarantee and not an actual sale.Rest assured we do not charge anything onto the guest credit card till he reviews the final bill on check out and authorizes the payment.


We hope this clarifies the issue and we really look forward to having you stay with our hotel once more to reaffirm your faith in us


Warm Regards
Romil Ratra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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635 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
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  • English first
  • French first
  • German first
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English first
United States
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 January 2012

We stayed 3 nights to celebrate my husband's birthday and we have to say that the Intercontinental Marine Drive exceeded all our expectations. Very classy intimate hotel with amazing spacious rooms with lots of extra touches. Relaxing pool all to ourselves. Great location on the water plus sea views. We ate at all the restaurants on offer and they were all excellent, in particular the Thai one. Amazing personal service at the hotel ... They brought us a delicious little choc birthday cake at every meal!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viva-Luigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TN
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 December 2011

Stayed with me family with 2 kids, From 8 till 11 Dec 2011. Fabulous location , Evening walk along the marine drive,Night on top of the dome{ Bar on top floor},Morning jog in the gym,complimentary massage in room very thought full.
Service excellent . Food in Kebab korner Great Fish & chicken steak. In the next plot Ice cream shop with coconut ice cream.
Dined in Delhi Durdar / sea food in Trishna coloba.Tea at Leapods Cafe.
All in All Great stay in Mumbai.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank axxTn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
259 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 15 December 2011

Great location - sea facing. Used to be the old Hotel Natraj and Intercontinental have done a decent job upgrading the place many years ago.
The roof top Bar is absolutely astounding. Always enjoy a drink up there with friends and a good Cigar. Unbeatable view and ambience for an open bar.
Rooms are ok. Restaurants are average - had an incident with mosquitos n the restaurant which was annoying and unexpected from Intercontinental.
Service levels are ok but could do with improving a notch - especially at the roof top Dome bar.

Room Tip: Sea facing view is amazing
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frankview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 November 2011

Mumbai is a busy noisy city which needs an escape from time to time, and the Inter on Marine Drive provides it in spades. A calm peaceful hotel with totally charming staff. Not as large as many upmarket hotels in India so the staff get to recognise you quite quickly.
My compliments to all for running a truly first class hotel.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flybill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Marine Drive

Property: InterContinental Marine Drive
Address: 135 Marine Drive Road, Mumbai 400020, India
Phone Number:
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Mumbai
#27 Business Hotel in Mumbai
#28 Family Hotel in Mumbai
#31 Spa Hotel in Mumbai
#36 Luxury Hotel in Mumbai
Price range (per night): ₹ 11,077 - ₹ 16,518
Hotel Class:5 star — InterContinental Marine Drive 5*
Number of rooms: 58
Official Description (provided by the hotel):
InterContinental Marine Drive Mumbai is distinguished by sweeping sea views, intimate surroundings and an address near the Nariman Point business district. A few minutes away are the Gateway of India, Jehangir Art Gallery, St. Thomas Cathedral and the National Centre for the Performing Arts. Nearby Elephanta Caves is a World Heritage site. ... more   less 
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Also Known As:
Intercontinental Marine Drive Hotel Mumbai (Bombay)
Intercontinental Bombay
Intercontinental Hotel Bombay
Intercontinental Mumbai Hotel

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