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georgebale943
George Town, Malaysia

"All Lovely!"

5.0 of 5 bubblesReviewed 2 May 2017
I stayed a few days with my friend and everything was fantastic. The hotel is beautifully decorated, the room was spacious with a great bathroom. I won't forget the fantastic view of the city. The staff was friendly and very helpful, they were all lovely. Gorgeous food with plenty to eat.
I truly recommend this place to everyone.
Date of stay: April 2017
Trip type: Travelled with friends
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this review
Responded 3 May 2017
Dear Guest,

Greetings from Hotel Kohinoor Elite!

What a delight to begin the day with a perfect star rating! We are elated to know that you had a wonderful stay with us. It makes us glad that our strategic location added value to your stay and that our well maintained room impressed you. Indeed, our team is always on their toes to assist our guests and we are happy to see you appreciate their efforts. It pleases us to know that the culinary fare appeased to your taste-buds.

Your patronage is of utmost importance to us and we’ll look forward to welcome you for another memorable experience. Do follow us on our social media channels and stay updated about the ongoing offers and discounts.

Best Regards,
Management @ Kohinoor Elite
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (473)
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Reviewed 30 April 2017 via mobile

Had to attend a marriage near Kurla, so chose the hotel after a lot of research. Coming in a car, the parking slot was handy. Ambience and decor of the hotel are lovely. Reception was courteous, and way leading to the room good. The room was spacious, clean. Good television with multichannels. The bed, however, could excruciatingly fit two adults and one child as it appeared cosy but small. Also, the bathroom was immediately to the right of the bed which looked odd because in most hotels they are near the door. Wifi was a mystery as the connection was on/off. The hotel had an "all meal in the bill" concept including unlimited breakfast, lunch, snack, dinner beginning with lunch on check in day and ending with breakfast on check out day. All meals are buffet type consisting both veg and non veg. The menu is reasonable, taste ok and the restaurant has a lovely ambience with good seating. Upma dish needs a mention. My child relished the "kheer" and, ofcourse, "ice cream". Back to the room, we had small problems with noise and TV which were sorted out fast. I think the hotel has to provide a newspaper to rooms. The air-conditioning was OK but not top-notch. The hotel should explore having a fan in the room. The housekeeping was nice and amiable. There are plenty of taxis available outside the hotel, and I should mention Pramod who helped us out in travel. Though ours was road facing room on 5th floor(515), it was soundproof. Go for higher floor rooms or lower floor with garden facing. Overall, excellent value for money ( 13,256 ) for two nights with all meals. Certainly, a hotel with a repeat value. Kudos to the staff and management.

Date of stay: April 2017
Trip type: Travelled with family
1  Thank drganapathibhat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 1 May 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

We appreciate you for taking the time to pen this insightful review on this acclaimed platform. It makes us glad that you and your family had a comfortable stay with us. Thank you for your commendations of our ‘spacious’ and well maintained rooms and the ambiance of our hotel. Indeed, our associates are always on their toes to assist our guests and your special mention of one of our team makes us proud. We are delighted that you relished the culinary spread and that your little one enjoyed the ‘kheer’. Your suggestions have been noted and our team will look into it for the requisite amendments.

It was a pleasure serving you and we will be looking forward to your next sojourn with us. Do keep a tab on the ongoing offers and discounts through our social media channels.

Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017 via mobile

Hotel staff is great.Visited there for business purpose. Airport transfer is provided in your package on no extra charge . I was early in the hotel and arrived and met the reception for Check in.I was early and met @ reception Mr.Tejas, he asked me to wait for sometime but he was courteous and offered me water. We had a talk for sometime and the time I was waiting he explained me with the services offered and provided me with a letter with the timing's and services in my package.I was very much happy with the way Mr.Tejas handled me.I appreciate his courtesy and wish him good luck as he was excellent in his work.Food was tasty and I'll recommend the same to my frnds.

Date of stay: April 2017
Trip type: Travelled on business
Thank Prabhuk123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 1 May 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Thank you for your kind review and the perfect star rating on TripAdvisor. We couldn’t agree more about the efforts put in by our team in making our guests feel at home. It makes us proud to know that their warm hospitality enhanced your experience and served as the highlight of your stay. We are proud to see a special mention of one of our associates. It’s a delight to know that the culinary fare appeased your taste-buds.

It was such a pleasure having you stay with us and we look forward to welcome you back for another wonderful stay. Meanwhile, do stay in touch with us through our social media channels and website.

Hope to see you soon!


Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017

All Meals (Buffet Breakfast, Lunch & Dinner with Evening High Tea); Free 24Hrs Wi-Fi Internet @Room; Free Airport Pickup; Specious & Clean Luxury Rooms with Modern Washroom; Meeting Lobby; Decorated Restaurant cum Bar with perfect ambience; Warm & Nice Guest Treatment; Flexibility of late check out & early check in; are the USPs of this star rated hotel. A perfect stay for Business as well as Family Trips.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank ArunavaKC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 1 May 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

What a delight to begin the day with such a kind review! Thank you for highlighting the various facets on this acclaimed forum. We are elated that your stay at Hotel Kohinoor Elite was a wonderful one. Indeed, it is our team’s prime endeavor to provide our guests with the best-in-class services and hospitality. It makes us happy to see you appreciate the diligent efforts of our associates.

It was a pleasure hosting you and we’ll love to welcome you back for another memorable experience. Meanwhile, do stay connected with us through our social media channels and website.

See you soon!

Best Regards,
Management @ Kohinoor Elite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2017

location though near to the airport , being in a crowded place it easily takes 40-60 minutes to reach.
The man at the reception is always busy and has no courtesy to greet or answer your queries irrespective of the time of the day.
The food was nicely laid and delicious

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Ajay S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 18 April 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

We value feedback from our guests as it helps us access the areas that need to be attended to. Our hotel is known for the impeccable services and hospitality provided by our team. We are elated that the culinary fare appeased your taste-buds. However, it’s our regret that your stay didn’t turn out as you expected. We can assure you that such is not the norm here. Your concerns will be looked into immediately for requisite amendments so as to avoid future lapses in service.

We do hope you won’t base your judgment on this experience, and will give us another opportunity to offer you a glitch-free sojourn.

Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2017

Kohinoor Hotel is a good choice if you want a no hassle, clean, secure and relatively well equipped hotel close to the airport and in what looked to be a middle class part of the City. A late arrival into Mumbai airport and an early flight out meant Kohinoor hotel was an obvious choice for. 24 hour reception in place with a courtesy shuttle (one way) to the airport. Friendly staff and good clean rooms with a reasonable restaurant which I used for the buffet breakfast. Hotel was a little busier and nosier than I would have expected as it was hosting a wedding reception/party but not really a problem. In fact it was rather nice to see a fully decorated horse in the hotel drive ready to take the groom to his marital adventure. I just had to settle for the shuttle car :-). I would definitely stay in the hotel again if on a short stop to Mumbai and off course recommend to in transit travellers.

Room tip: Higher level rooms (floor 4+) facing the playing field/tennis court afford a better view
Date of stay: February 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank 38sushils
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 11 April 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Receiving a perfect 5 star rating from our guests is the best way to start our day and we thank you for your feedback on this renowned travel forum. Our associates at Hotel Kohinoor are here to make sure that you have an experience of a lifetime and that has always garnered us with such motivating reviews. We are glad to know that the subtle ambience of our hotel and our rooms was the highlight of your stay with us. It is a pleasure to know that our flawless assistance left you impressed.

We look forward to your continued association and do keep a tab on our social media pages for latest offers and updates to make your next stay with us even more pleasant.

Best Regards,
Management @ Kohinoor Elite

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