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Amit K
National Capital Territory of Delhi, India

Good Budget Stay with one bill concept

4.0 of 5 bubblesReviewed 15 Mar 2017
Good Spacious Room, King Size Bed & Buffet Meals are many such facilities that already included in the package. Especially liked few more additional features missing everywhere else like 4 piece of laundry everyday, high tea etc. Very comfortable & stress free stay especially if you are travelling with Family.
Date of stay: March 2017
Room Tip: Go for King Size Bed Rooms
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this review
Responded 18 Mar 2017
Dear Guest,

Greetings from Hotel Kohinoor Elite!

We love hearing back from our patrons and learn about their experience. It’s our delight that you enjoyed your stay with us. We are glad to hear commendations of our ‘spacious’ rooms, prompt services, and the culinary fare. Our team strives to make our guests feel pampered, and to know that you did have a ‘comfortable and stress free stay’, makes us happy.

Serving you was a delight and we’ll look forward to host you again. Plan a trip with your family and explore the magnificent city of Mumbai.

Best Regards,
Management @ Kohinoor Elite
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (473)
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Reviewed 9 March 2017 via mobile

Stayed there for a day and everything was nice about this hotel... room, service, food, location Managed very professionally & helpful staff... The package includes all food which is nice and makes stay easier!

Date of stay: March 2017
Trip type: Travelled on business
2  Thank mauliks2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 13 March 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

The best rating we receive is the total satisfaction of our guests and we are glad to know that you had a great experience while staying with us. Our associates strive for excellence in hosting our guests and your remarks reaffirm that. We are glad to know that the delectable culinary fare and their impeccable services made your stay even more memorable. Your gracious words are enthusiastically received by our team.

We thank you for recommending our hospitality and look forward to your continued association with us.

Best Regards,
Management @ Kohinoor Elite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2017 via mobile

Selected this hotel based on my past experience. Overall the hotel is good. Rooms are spacious neat and clean. Food airport transfers and laundry included in the tariff is definitely a welcome. Food and service quite good.

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank Sharad K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 6 March 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Hearing back from our guests is always a pleasure. We are elated to have earned your patronage with our best-in-class services and hospitality. It makes us glad to hear commendations of our well- facilitated rooms, airport transfers and laundry services. We are happy that you and your loved one relished the culinary spread at the hotel.

Your next sojourn with us is eagerly awaited as hosting you was a delight. Do check out the many offers on our Facebook page before you book with us next.

Best Regards,
Management @ Kohinoor Elite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

Pathetic hotel service and management.
Main lobby and helpdesk is not at all friendly and rude at times.

No tissues and water in room during check-in. Called service but no one turned up.
Went to a 1 star hotel (Darshan) nearby for food.

Room tip: Would suggest hotels in Ghatkopar, Kalina or Santa Cruz area
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Anish M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2017 via mobile

It's a good hotel at economical rate. It offers all meals plan. Rooms are good and not cramped, food is OK. Service and housekeeping are also up to the mark. As they have tie up with gym next to it, it offers complimentary access to gym facilities.

Date of stay: February 2017
Trip type: Travelled on business
Thank ashishs297
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 2 March 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

We appreciate you for taking out the time to give us your valuable feedback on this esteemed forum. Your commendations of our infrastructure, services, hospitality, and culinary delights, make us happy. We are glad that the gym facility enhanced your stay experience.

Serving you was a delight, and we look forward to your next stay. Meanwhile do keep a tab on the ongoing offers as well as discount through our website and social media pages.

Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

Stayed here on business and couldn't fault the standard of my room and location. The service was average and the buffet food couldn't be faulted initially until unfortunately on my last night it gave me my first case of Delhi Belly after living in India for nearly 4 months. I won't be staying here again.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank snras93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 23 February 2017

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Your valued review is very important to us and we take your feedback very seriously. We hope you are well now! We would like to tell you that our associates work tirelessly towards providing you with the best of the assistance. The culinary fare we serve at our facility has always been a highlight among our patrons. However, your experience with us was not satiable which we truly regret. The issue faced by you is a rare occurrence at our hotel and we assure you that your concerns have been duly noted and are being worked upon by our team immediately. It is good to know that the strategic location and the comfortable room were at par to your expectation.

We hope you give us another chance to offer you a flawless stay! On this note we look forward to seeing you soon.

Best Regards,
Management @ Kohinoor Elite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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