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“NOT WORTH FOR MONEY”

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Hotel Kohinoor Elite
Ranked #67 of 452 Hotels in Mumbai
Certificate of Excellence
Reviewed 2 December 2016

I Stayed in this Hotel for three days . The charged Rs 8000 per night . Location is near to airport .30 minutes drive. Hotel offered a free all meals and pick up and drop from airport .

Lobby : Due to the poorest HVAC system Lobby and Elevators stink with bad odour . Due to the restrooms attached with lobby is the cause I think.

Restaurant and Food Quality : The ambience and seating arrangement are good . FOOD TASTE is horrible . I doubt whether management and F&B persons not at all tasted the food at any time .

Room Tip: if you want a good food DONT STAY HERE
  • Stayed: December 2016, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank 975subramanians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 3 December 2016

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Thank you for sharing your recent experience with us on TripAdvisor. While we are glad that the outstanding location and the rich ambience added value to your stay, we regret that the various other services and facilities didn't meet your expectations. We appreciate you for taking out some time and sharing your concerns regarding the same.

It is our prime endeavour to provide a consistently reliable and an exemplary level of services to our guests. However, your kind suggestions have been shared with the relevant departments and necessary amendments are all in progress. We ensure you that this was a one-time incident and such lapses will be evaded in the future.

We hope your impression about us is not marred by this one experience and you’ll allow us another opportunity to serve you in the future with hospitality standards at par excellence.

Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (269)
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45 - 49 of 269 reviews

Reviewed 1 December 2016

It is difficult to evaluate the hotel! In one side, the hotel offers free shuttle to the airport (both ways), free open buffet from morning til evening, on the other side I would have preferred my room to be cleaner and properly maintained, anyway for an overnight stay I found the hotel good.
The staff was friendly, my room was large with an all in one bathroom.
Place was noisy during the night, people getting in and out with early morning flights!

  • Stayed: November 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Patrickamonaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 3 December 2016

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Every review from our guest holds great importance for us and we take every feedback very earnestly. Our team always strives for excellence in every service we provide to our guests and our impeccable assistance has always garnered us with multiple pleasant feedback but your experience with us was not up to your expectation which we regret.

We assure you that all your concerns have been duly noted and are being worked upon by our team immediately. It is nice to hear that our free shuttle service and the delectable culinary fare we serve at our kitchen have made your experience with us a memorable one.

We look forward to your continued association so that we can provide you with much more enriching experience.

Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016 via mobile

We arrived in Mumbai on the 7th of November 2016. We were met by the hotel transfer driver on time and he took us to the hotel. We were made very welcomed by the gate and the door attendant. As we arrived very early the receptionist Bijendar was very pleasant and reassured us that he will sort our room out very quickly and he offered us to have breakfast at no extra charge. We could not believe that the hotel was only 3stars. The hotel was exceptionally clean and the dining room spotless, not even a single fly floating about. We met the dining room supervisor Samir Sethi and the chef Frederick who were very nice and we complimented about the choice of food served at the restaurant every day. The waiters were so obliging. We had a lovely stay and we can't fault the service and management. Thank you to everyone in kohinoo elite.

Stayed: November 2016, travelled as a couple
Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 3 December 2016

Dear Guest,

Greetings from Hotel Kohinoor Elite!

We highly pride in the appreciations bestowed on us by our guests. Our happy and satisfied guests are a motivation for us to keep striving for providing you with the first-rate experience at our hotel.

Your wonderful review on TripAdvisor tagged along with a perfect 5-star rating and a special mention for a header has been a great start to our day. It has been of utter delight for us to learn of your amazing experience during your stay with us and that you were highly impressed by the various services and facilities of our hotel that were provided to you which further earned us some special mentions. Hope our strategic location was worth the value as well.

Do check our social sites for the various ongoing offers for a smoother and convenient booking and stay for your next visit. Hope to see you and your loved one again soon!

Best Regards,
Management @ Kohinoor Elite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2016

It's home away from home!
Well appointed clean rooms, peaceful stay with Gym, swimming pool, a jogging track, other sports facility! Very good quality food with variety in breakfast/lunch & dinner and 4 piece of cloth washing included in the tariff. So you simply drop in and forget about arranging food and laundry.
Isn't like home away from home!

Room Tip: Stay on the east side room. These are quieter, have the view of green lawn, jogging track, lawn tenn...
  • Stayed: November 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank bariar54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 3 December 2016

Dear Guest,

Greetings from Hotel Kohinoor Elite!

Every review from our guest holds great importance for us and we take every feedback very earnestly. Our team always strives for excellence in every service we provide to our guests and our impeccable assistance has always garnered us with multiple pleasant feedback but your experience with us was not up to your expectation which we regret.

We assure you that all your concerns have been duly noted and are being worked upon by our team immediately. It is nice to hear that our free shuttle service and the delectable culinary fare we serve at our kitchen have made your experience with us a memorable one.

We look forward to your continued association so that we can provide you with much more enriching experience.

Best Regards,
Management @ Kohinoor Elite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2016 via mobile

During marriage of my friend's daughter, we stayed two days on 15th and 16th of NOV 2016. The hotel room is large, clean and nice.our stay was enjoyable with free wifi, morning breakfast, lunch and dinner as well. Hotel also provide free airport pick up and drop up facilities. Services of all staff are worth noting.

To my opinion, it is one of best hotels to Stay in .

Stayed: November 2016, travelled with friends
Thank kishoredave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKohinoorMumbai, Management at Hotel Kohinoor Elite, responded to this reviewResponded 21 November 2016

Dear Guest,

Greetings from Hotel Kohinoor Elite!

We are delighted to receive such a pleasant review from you and we thank you for posting your feedback on TripAdvisor. Our team strive for excellence in every assistance we provide to our guest and we are glad to know that you had a great experience while staying with us. Our impeccable service always garnered us with infinite positive reviews and the same made your experience even more enriching makes us more than happy.

We look forward to your continued association and do visit our official website to keep a track of ongoing offers to make your next trip even more enriching.

Best Regards,
Management @ Kohinoor Elite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kohinoor Elite

Address: Kohinoor City, Kirol Road, Off. | LBS Road, Next to American school, Kurla, Mumbai 560038, India
Region: India > Maharashtra > Mumbai
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 452 Hotels in Mumbai
Price Range: ₹ 4,946 - ₹ 8,786 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Kohinoor Elite 3*
Number of rooms: 100
Official Description (provided by the hotel):
Kohinoor Elite is situated in up-town Mumbai, Vidyavihar-Kurla off LBS road. The hotel is 3 kms away from Bandra-Kurla Complex (BKC), and provides easy access to the Mumbai International airport (6 kms) and Domestic airport (7 Kms). As a preferred choice for the discerning new age business traveler, the hotel offers an excellent range of guest facilities and services tailored to make a business traveler Experience Exuberance Everytime! Enjoy the comfort and convenience of all inclusive meals, laundry and Wi-Fi connectivity - a unique offering from Kohinoor Elite, the 3 star business hotel. ... more   less 
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