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Reviewed 25 November 2022

sofitel bkc is located in bkc , the business district of mumbai close to both the airports.the rooms are good , the breakfast is average and the one meal we had there was not upto the mark.the staff was polite and courteous

Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank lin k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sofitel MumbaiBKC, Guest Services / Front Office at Sofitel Mumbai BKC, responded to this reviewResponded 26 November 2022

Bonjour Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerement,
Rosebella Abraham
Guest Experience Manager Sofitel Mumbai BKC!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2022

Had Come at Sofitel BKC on 22nd November 2022 to Celebrate My Birthday Dinner with My Family at Pondicherry Cafe. Thankyou to all the staff right from Mr. Robert and Mr. Romeo at Concierge, to Staff of Front Desk Pradnya, Jinen, Aakash and All the staff of Pondicherry Cafe (Tanmay, Nigel and Louister) to make my birthday special and wishing me too. Also Special Thanks to Chef Gurpreet for My Birthday Cake and Chef Sandeep for making special dishes. Truely one of my most memorable birthdays celebrated ever. Also will be Thankful to my Son for arranging the Birthday Dinner Celebration for Me and Our Family.

Date of stay: November 2022
    • Location
    • Service
Thank geetamondker1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sofitel MumbaiBKC, Guest Services / Front Office at Sofitel Mumbai BKC, responded to this reviewResponded 24 November 2022

Bonjour Ms. Geeta,

Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.

We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel.

We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.

We eagerly await your arrival with us again, in the not-too-distant future.

Sincèrement,
Team Sofitel Mumbai BKC!

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Reviewed 22 November 2022 via mobile

love the staff because all are super friendly and helpful. especially Miss Pranali at the reception of 14th floor.
Too much food already but a typical item like pakida or bajjiyas would have been good.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Padma V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sofitel MumbaiBKC, Guest Services / Front Office at Sofitel Mumbai BKC, responded to this reviewResponded 23 November 2022

Bonjour Guest!

Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.

We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.

We eagerly await your arrival with us again, in the not-too-distant future.

Merci beaucoup,
Rosebella Abraham
Guest Experience Manager Sofitel Mumbai BKC!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2022 via mobile

Excellent Hospitality Service given to Delegates. Professionals in welcoming their Guests!!! The traditional Aarti Welcome to VIPs! The Front office/Lobby and Bell Desk and the Security very proactive and welcoming. Great Experience!!! Suites and Rooms par Excellence and the Food and Beverages outlets also a 5 + experience.
Keep it Up... Kapil Pawar from Sales was a great Host, Polite and extended all support to make our guest have a very good Hotel Sofitel experience !!!!

Date of stay: November 2022
Trip type: Travelled on business
Thank Custodio1957
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sofitel MumbaiBKC, Guest Services / Front Office at Sofitel Mumbai BKC, responded to this reviewResponded 23 November 2022

Bonjour Guest,

We would like to thank you for your kind words and review for our hotel!

Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.

Merci beaucoup!
Rosebella Abraham
Guest Experience Manager Sofitel Mumbai BKC!

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Reviewed 22 November 2022 via mobile

Great hospitality and amazing service. Rooms are super clean and gym, spa highly recommended. Shrushti at the front desk was really amazing and helped me get information about most tourist attractions nearby.

Date of stay: November 2022
Trip type: Travelled solo
Thank ssampath16632
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sofitel MumbaiBKC, Guest Services / Front Office at Sofitel Mumbai BKC, responded to this reviewResponded 24 November 2022

Bonjour Guest,

Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.

We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel.

We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.

We eagerly await your arrival with us again, in the not-too-distant future.

Sincèrement,
Team Sofitel Mumbai BKC!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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