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Reviewed 20 January 2021 via mobile

I experienced excellent service and care from staffs specially Mahadev ingale and Jenin, they were very professional and caring. It is first ever stay in Sofitel Mumbai. Thanks again for such a great hospitality.

Date of stay: January 2021
Trip type: Travelled on business
Thank BKSalunkhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel MumbaiBKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 22 January 2021

Bonjour BKSalunkhe,

Thank you for choosing Sofitel, Mumbai. We appreciate you sparing your valuable time to share feedback of your experience on TripAdvisor.

We are pleased to read that you both have had a wonderful experience and that you were impressed with the service at the hotel.

Your generous compliments have been shared with the entire team for making your visit a memorable one.

Thank you once again for your positive review.

You may write to h6451-fo@sofitel.com when travel plans bring you back to the hotel.

The team and I look forward to your continued visits and we assure you of our best service at all times.

Sincèrement,

Vikas Kapai

General Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021 via mobile

It was a great pleasure staying in Sofitel. All services were taken care on priority loved the hotel and staff. Every staff was professional and friendly would like to specially thank Sachin, Tushar, Harshali, Aniket, Shrikant and his team and Priyanka. Kudos to the team.

Date of stay: January 2021
Trip type: Travelled on business
Thank TejinderM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel MumbaiBKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 21 January 2021

Bonjour TejinderM10,

Thank you for choosing Sofitel, Mumbai. We appreciate you sparing your valuable time to share feedback of your experience on TripAdvisor.

We are pleased to read that you both have had a wonderful experience and that you were impressed with the service at the hotel.

Your generous compliments have been shared with the entire team for making your visit a memorable one.

Thank you once again for your positive review.

You may write to h6451-fo@sofitel.com when travel plans bring you back to the hotel.

The team and I look forward to your continued visits and we assure you of our best service at all times.

Sincèrement,

Vikas Kapai

General Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2021 via mobile

Nice hotel and beautiful rooms. Coincerge Mahadeo Ingale and Jinen were very helpful during my stay. Excellent food and other amenities available in room.
Staffs were wearing proper ppe and all healthy protocols are followed. Thank you Sofitel

Date of stay: January 2021
Trip type: Travelled on business
Thank diwakarrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel MumbaiBKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 19 January 2021

Bonjour diwakarrn,

Thank you for choosing Sofitel, Mumbai. We appreciate you sparing your valuable time to share feedback of your experience on TripAdvisor.

We are pleased to read that you both have had a wonderful experience and that you were impressed with the service at the hotel.

Your generous compliments have been shared with the entire team for making your visit a memorable one.

Thank you once again for your positive review.

You may write to h6451-fo@sofitel.com when travel plans bring you back to the hotel.

The team and I look forward to your continued visits and we assure you of our best service at all times.

Sincèrement,

Vikas Kapai

General Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2021

I and my wife checked-in ON 23rd December 2020 straight from ASIAN HEART HOSPITAL.
Our booking was handled very nicely by URVI till checkout on 12th January 2021 evening.
The breakfast buffet staff were very helpful as i was supposed to eat certain food after my major heart operation.
The rooms were nice and clean and housekeeping staff were very helpful.
the front office staff and the security people were very polite.
next time when visiting Mumbai, I will definitely book Sofitel BKC

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Naind Kumar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel MumbaiBKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 18 January 2021

Bonjour Naind Kumar S,

Thank you for choosing Sofitel, Mumbai. We appreciate you sparing your valuable time to share feedback of your experience on TripAdvisor.

We are pleased to read that you both have had a wonderful experience and that you were impressed with the service at the hotel.

Your generous compliments have been shared with the entire team for making your visit a memorable one.

Thank you once again for your positive review.

You may write to h6451-fo@sofitel.com when travel plans bring you back to the hotel.

The team and I look forward to your continued visits and we assure you of our best service at all times.

Sincèrement,

Vikas Kapai

General Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2021

Excellent service provided by the staff & like the way they have approach the staff & all cricket players & very professional attitude towards the team, special mention to shrikant,vishal, chinmay, manohar who provided Day & Night services
Would like to recommend friends & Family

Date of stay: January 2021
Trip type: Travelled on business
Thank 488jitendrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel MumbaiBKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 16 January 2021

Bonjour 488jitendrat,

Thank you for choosing Sofitel, Mumbai. We appreciate you sparing your valuable time to share feedback of your experience on TripAdvisor.

We are pleased to read that you both have had a wonderful experience and that you were impressed with the service at the hotel.

Your generous compliments have been shared with the entire team for making your visit a memorable one.

Thank you once again for your positive review.

You may write to h6451-fo@sofitel.com when travel plans bring you back to the hotel.

The team and I look forward to your continued visits and we assure you of our best service at all times.

Sincèrement,

Vikas Kapai

General Manager – Sofitel Mumbai BKC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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