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Reviewed 7 January 2022

We were in Mumbai in December 2021. Our stay was for ten days at Meluha The Fern hotel. We had two suites for ten days. Let me begin with the staff...the staff at this hotel makes it worth going back to. From the doormen, security, reception staff, concierge, restaurant staff and the cleaning and room service staff. Everyone of them have delivered excellent service to everyone in our family. The morning buffet staff were efficient and very professional. The food selection was good. We got to try different regional cuisine daily. We often ordered room service, which was delivered promptly and in a hygienic manner. All the foods, buffet and room service were excellent. The entire hotel staff were very mindful of the ongoing pandemic. There was constant cleaning and accessible sanitizer units for the guests. We felt very pampered by the staff. Special mention of Ganesh who cleaned our rooms daily. He made sure that we had everything we needed, going beyond normal services, providing us with excellent and courteous service. He was efficient and very respectful. Another special mention is front manager Monty. He was super nice, very efficient and very knowledgeable of all the everchanging Covid requirements for travel. He communicated with the Mumbai municipality with regards to our testing while in Mumbai and before our international flight. If we had any concerns, he was our go-to guy. He managed to get everything scheduled for us so we never needed to lift a finger! The same goes for the rest of the staff, from opening car doors to taking our family photos, we knew there were sincere staff smiling behind the masks. Thank you once again to the awesome staff. Hotel was comfortable, clean and rooms were spacious. We will definitely be back our next trip to Mumbai , India.

Room tip: Upgrade for nicer sized rooms
Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
Thank MadhuSard
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Renu Menghrajani, Other at Meluha The Fern Mumbai, responded to this reviewResponded 9 January 2022

Dear Valued Guest,

Greetings!!

We are delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at Meluha-The Fern.

We at Meluha ensure that our valued guest receive uninterrupted and impeccable service and attention throughout their stay .We like wise anticipate guest needs and create an exceptional Fern experience that gives lasting memories to our discerning guests.

It gives us great joy that our guest leave the hotel with nothing but all praises about our accomadation, team members, over all services, delectable cuisine and incomparable hospitality. The entire team including Monty and Ganesh are delighted by your recognition.

.
On behalf of our team we thank-you for your exceptional feedback and assuring you of our best services and attention at all times.

Warm regards,

Renu Menghrajani
Executive Assistant Manager,
Meluha-The Fern

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2022 via mobile

We had booked Rodas Banquet for our sons birthday and are happy with Good service & courteous staff.
All our requirements were met & we were happy with service.
The food at Rodas Banquet is delicious & guest enjoyed the event.

Date of stay: December 2021
Trip type: Travelled with family
Thank 68sanjaym
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Renu Menghrajani, Other at Meluha The Fern Mumbai, responded to this reviewResponded 6 January 2022

Dear Valued Guest.

Greetings!!!

Thank you for your review on Trip Advisor. Your compliments on your experience with us is truly appreciated.

We are genuinely delighted to read that you were impressed with all the arrangements of your son’s birthday party including the culinary experience and the services provided by our team.

We appreciate your support and look forward to welcoming you back.

Warm regards,

Renu Menghrajani.
Executive Assistant Manager
Meluha-The Fern

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2021 via mobile

Excellent Hospitality very nice ambiance, Absolutely amazing! The place is beautiful and staff are super friendly and the food is delicious. I love that you get a lot of food as well for the price. Very well spent Sunday

Date of stay: December 2021
Trip type: Travelled with family
Thank mhalup
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Renu Menghrajani, Other at Meluha The Fern Mumbai, responded to this reviewResponded 27 December 2021

Dear Valued Guest,

Greetings!!

Thank you for dining with us at Tiara. Your review on Trip Advisor is much appreciated.
We are delighted to know that you were impressed with the hotel’s ambience, cuisine and the warm hospitality that our team members demonstrated when you dined with us. Your appreciation is extremely well received by everybody at the hotel.

We hope to welcome you back many more times.

Warm regards,
Renu Menghrajani,
Executive Assistant Manager
Meluha-The Fern

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2021 via mobile

Great service
Recently I visited Tiara for a business cum Lunch meet at Meluha. I am extremely happy with the services of all staff members starting from entrance to the restaurant. The food is very good The services are great. We loved the hospitality and got personalized service from Mr Anthony and his staff. He is very helpful and courteous and made sure we got everything right.fortunately my business deal went through and my experience was memorable and enjoyable.

Date of stay: December 2021
Trip type: Travelled with family
Thank priyankads0410
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Renu Menghrajani, Other at Meluha The Fern Mumbai, responded to this reviewResponded 23 December 2021

Dear Valued Guest, Greetings!!

Thank you for taking the time to post this review about your experience with us on Trip Advisor.

.
We are very happy to read your complements about our service and the care that our people demonstrated during your business meeting at our hotel.

Thank you also for acknowledging Anthony and his genuinely caring service that has clearly left a positive impression on you. The Culinary team is also delighted to learn that they could cater to your expectations of an ideal Lunchon business meeting. Your compliments have been gratefully received by the entire team.

Thank you once again for your encouraging feedback and we look forward to the delight of welcoming you back soon.

Warm regard,

Renu Menghrajani
Executive Assistant Manager
Meluha-The Fern

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2021

We stayed for two nights and were very happy with our stay, the hotel has some outstanding service staff. Everyone displayed excellent service. From front desk to bell boy to the restaurant staff etc. Staff are very attentive and prompt. Perfectly located, Excellent food. I will definitely come back again and highly recommend it to other travelers.

Date of stay: December 2021
Trip type: Travelled with family
Thank Heman01792
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Renu Menghrajani, Other at Meluha The Fern Mumbai, responded to this reviewResponded 23 December 2021

Dear Valued Guest,Greetings!!


Our heartfelt thank you for taking time to pen such warm note on your stay experience with us at Meluha-The Fern.

From the arrival at the hotel till the check out, we strive to ensure that all our guests are comfortable at every stage of their stay and I am delighted that we could provide you with such an experience. I have shared your compliments with everyone in the hotel. Such feedback is a true testament to the efforts that each of our team members put into their work and your compliments have been received with gratitude by the entire team.

We hope to have the pleasure of welcoming you back for many more memorable stays with us.

Warm regards,

Renu Menghrajani
Executive Assistant Manager
Meluha-The Fern

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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