We had booked this hotel on the phone as they said they accepted phone booking. We had booked it for a post-marraige wedding night since it was closed to our house. We had loads of expectation in terms of this and we were really looking forward for this. We were told to bring the my photo Identity card for verification. On arrival, the person at the reception first closed the lights and abruptly said no booking has been done on your name, We argued and told him the date and time we did the booking. He refused and was very arrogant and straight away dismissed our argument. It seemed that there was a wedding in that hotel on that day and all rooms were booked by the wedding party and hence probably they refused to give us the room. We told him to connect to duty manager and he refused saying the phone lines are not connecting. With such pathetic staff we decided to move away to a different hotel. I would never recommend people to such an hotel who promised customers for a room and ditch at last moment. Beware!
Property: Kohinoor ParkAddress: Veer Savarkar Marg, Opp Siddhivinayak Temple | Prabhadevi, Mumbai 400025, India
Region: India > Maharashtra > Mumbai > Juhu
Bar / Lounge Restaurant Room Service
Ranked #131 of 388 B&Bs / Inns in Mumbai
Price range (per night): ₹ 2,971 - ₹ 5,361
Hotel Class:3 star — Kohinoor Park 3*
Number of rooms: 22
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