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“Great Stay, Best Hotel in Mumbai”

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The Westin Mumbai Garden City
Ranked #6 of 447 Hotels in Mumbai
Certificate of Excellence
London, United Kingdom
Level Contributor
101 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great Stay, Best Hotel in Mumbai”
Reviewed 5 June 2012

The Westin Mumbai, great hotel, also a big hotel but saying that its by far the best hotel in Mumbai. Stayed only 1 night on way back to UK for a week, about 20-30 mins from international airport, interesting location, got a mall and cinema next door, good pool area, and one of the best exec lounges ever! very nice.
Was upgrade to top floor suite, amazing views of Mumbai and the park next door. Gym is great as you would expect from Westin, infact my wife went to the SPA and throughly enjoyed the experience.
If you in Mumbai, this is the place to stay, but be aware of where you actually are staying and make sure its the area you want to be in as getting around Mumbai can take hours.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonnyN_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, 16 June 2012
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, the Westin Executive Club Lounge, as well as our Heavenly Spa facilities. We look forward to your return visit!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (397)
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English first
Bath, United Kingdom
Level Contributor
295 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 4 June 2012

Excellent rooms with great bathroom and all the stuff you need in general.

Food at the restaurant was fine - nothing amazing. Breakfast standard international fayre. I was a bit disappointed that the Indian breakfasts did not look that appetizing - and the fact I could not see dosas on the menu.

Need to pay for Wifi access.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carmellasoprano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, 16 June 2012
Thank you for taking the time to share your experience with us. During your next visit please feel free to contact our food and beverage team for any culinary preferences and we will do our best to accommodate your requirements. We look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wokingham, United Kingdom
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 29 May 2012

I travel around 200 days per year and mostly in Europe. First of all I would like to compare hotels in Europe such as Clarion Stockholm, Hilton Cyprus, Radisson Blue Oslo and Paris,Babuino 181 in Rome and so on,etc and they all are far behind the Westin in Mumbai.Customer service ethic was second to none, efficient, personable and always keen to provide a quality service. Especialy girls on the 18th floor restaurant Trigcha,Nihasika and my favourite Priyanka. They are all superb taking in a consideration that I was coming pretty late and sometimes angry but their smiles and warm welcome greetings just helped me to forget my hard day. Restaurant itself has two highest level waiters Tej and Pravesh,these guys should be selected as an example to all waiters. Food quality and variaty is exceptional. All my requests were handled with a very clear understanding of my expectations.Rooms service was one more prove of my words above. Room cleaner did his job very good. Every frequent traveller will agree with me that bed quality is important and beds at Westin are eminently comfortable. Gym,Spa area and outdoor swimming pool is like an oasis in the dessert after work. My two weeks stay has been a pleasure and a great experience.

Room 2217 Mr.Mantas

Room Tip: All rooms has panoramic windows with a great view.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Man G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, 16 June 2012
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
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Singapore, Singapore
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2012

The property is relatively near to the airport which is a good thing. Rooms and interior of the hotel are well decorated and cosy! The front desk and reservation staffs aren't as great as we thought. There were lots of miscommunication from the beginning of my queries to the reservations team. Upon check in, some of the Front Desk staffs are not as friendly and so ... ... Our room rates were split into two different rates. One of the rate entitles to SPG rewards but we were not credited with any SPG points. At most of the other Westin or Starwood properties, we have never encountered such attitude and outcome.

The service from the Spa and Seasonal Taste Restaurant were excellent. The property is also near the mall which is really convenient to shop or dine. Our room has got a nice view and the housekeeper was great. Our hotel airport car transfer was also very prompt and efficient. However, it is very far from the south Mumbai and Navi Mumbai.

If it is not because of the reservation team and front desk, I would rate this property perfect.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayeZhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, 1 June 2012
Thank you for taking the time to share your experience with us and am glad that you enjoyed it for the most part. I appreciate your comments and take them on board particularly with regard to the service issues you raised in relation to the Front Desk and Reservations teams. We shall have our SPG Champion look into the queries you have raised. We truly value your business and hope you will give us the opportunity to host you once again at our hotel and make your experience a rejuvenating one. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
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Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 May 2012 via mobile

I travel 150 days/year and stay in 4-5-star hotels the world over. And almost NEVER does the hotel ask me to help them fine tune my stay when I check in as the Westin Mumbai did. It just got better from there. The room is stunning...easily one of the best in recent memory. The food is incredible. And most importantly, the entire staff is genuinely interested in ensuring I have a great experience that's how I want it. I have a new fav in Bombay,

Stayed May 2012, travelled on business
Helpful?
Thank zim_travelin_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, 1 June 2012
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We truly value your feedback and shall surely share your kind words with the entire team. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Mumbai Garden City

Property: The Westin Mumbai Garden City
Address: Oberoi Garden City, Mumbai 400063, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mumbai
#6 Luxury Hotel in Mumbai
#6 Spa Hotel in Mumbai
#9 Family Hotel in Mumbai
#12 Romantic Hotel in Mumbai
Price range (per night): ₹ 9,754 - ₹ 16,472
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Official Description (provided by the hotel):
With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more   less 
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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