The property is relatively near to the airport which is a good thing. Rooms and interior of the hotel are well decorated and cosy! The front desk and reservation staffs aren't as great as we thought. There were lots of miscommunication from the beginning of my queries to the reservations team. Upon check in, some of the Front Desk staffs are not as friendly and so ... ... Our room rates were split into two different rates. One of the rate entitles to SPG rewards but we were not credited with any SPG points. At most of the other Westin or Starwood properties, we have never encountered such attitude and outcome.
The service from the Spa and Seasonal Taste Restaurant were excellent. The property is also near the mall which is really convenient to shop or dine. Our room has got a nice view and the housekeeper was great. Our hotel airport car transfer was also very prompt and efficient. However, it is very far from the south Mumbai and Navi Mumbai.
If it is not because of the reservation team and front desk, I would rate this property perfect.More
- Free Wifi
- Free Parking