I am an avid traveller from Canada of Indian descent and stayed at the Westin Mumbai from April 7th to April 14th. I was traveling with my sister and mother, we were in Mumbai to attend a family wedding. Although there is much security at the hotel including armed guards at the gates who check each vehicle entering the premises, baggage screening and security checks just like the airport please do not be fooled by this hotel. It is very posh looking and modern but it is NOT safe. I have travelled to over 25 countries and have never been robbed before in my hotel room. In order to get into a hotel room, a person would have to get past security in the lobby, get into one of 3 elevators requiring a key card and then enter the locked room. I am certain my eyeglasses, 1300 R and $400 US was stolen by hotel staff. As these items were securely kept in our room. When I approached hotel staff I was basically laughed at. Security did an 'investigation' which supposedly involved checking hotel camera footage and checking who accessed our room. In the end they told me lots of staff had entered our room and that it was probably one of my family members who we had invited up to see our room. The head of security is an arrogant chauvinistic pig! He mocked me for being a independent women who was bold enough to travel to Indian without a male companion. He also refused to give me any documentation of the investigation taking place. He stated security still hadn't decided if a robbery had really taken place. When I asked to speak to the manager of the hotel, they sent over the manager of food and drinks.The Manger of food and drinks had assured me a report would be e-mailed to me within 3 days. I spent over 91000R at this hotel, I could have stayed at the Taj Place or Leela but I chose the Westin because I am a spg member. It has been over a week and I have not received any response from the awful hotel. He too dared me to contact Westin's head office about this robbery. He said they would not care.
- Official Description (provided by the hotel):
- With close proximity to the International airport, business centers and shopping centers, Westin Mumbai Garden City offers you a perfect combination of comfort and convenience.Each of our 269 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai. ... more less
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- Also Known As:
- The Westin Mumbai Garden City Hotel Mumbai (Bombay)