We stayed at this hotel as part of our honeymoon. We were first booked in the Palms Hotel which is just opposite the Imperial Palace but were upgraded to Imperial Palace. At first glance the hotel is very luxurious in looks with grand imposing interiors.
However, while staying in the hotel we found the service to be very poor. It seems that there is a serious shortage of staff in the hotel which reduces the pleasure of staying in such a grand hotel.
The room which we stayed in didn't even have a menu for room service. Shockingly there was not even hot water in the shower/jacuzzi. The room had a terrace with a big jacuzzi which unfortunately wasn't working. We found out later that many such rooms have such jacuzzis installed which are not in a working condition.
The plus points for this hotel are its location and the luxuriousness. One doesn't feel being in Mumbai while staying here and if you're lucky, you'll be able to live a tiny part of your life royally.
All in all, this hotel needs to improve its services tremendously in order to compete with the other 5-star hotels in Mumbai.
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