Clean, comfortable beds, Friendly, daily breakfast, nice roof-top bar. They even gave me a choice of rooms.
So why only 3 stars - the bathrooms need quite a bit of updating. While definitely clean, the signs of wear and tear were not just visible but could appear to some as unclean.
Also, I screwed up my reservation due to time differences from the US but the front-desk, while friendly and courteous, was not at all accommodating to credit me for the night I did not actually stay in the room. I had to stay an extra night and they could have easily used that credit to pay for that extra night, but that wasn't going to happen.
Will I go back? Likely yes but not a slam dunk as there are other viable options that I have heard have outstanding and empowered Front Desk/Customer Service people who can make decisions quickly that impact Customer Loyalty.
- Official Description (provided by the hotel):
- Centrally located in the heart of Mumbai, this newly renovated hotel makes for an ideal base for both business and leisure travelers. Within walking distance from the hotel is Linking Road, with its myriad of shops and budget dining venues. Business travelers will appreciate the choice of two meeting rooms, a business center, translation service, and complimentary parking. The best feature at the hotel is the hospitable staff who will go out of their way to ensure that your time in Mumbai is pleasant. Executive Enclave Hotel hits the mark for an affordable and truly comfortable hotel stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, MakeMyTrip, Booking.com, Expedia, Agoda, TripOnline SA, ClearTrip, HotelQuickly and TravelGuru so you can book your Hotel Executive Enclave reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.