I stayed for two weeks from Dec 17 - Jan 1st. Even though we informed Mr.Pinto of arrival time of 1:30 am , there was no pick up. We had to take a regular taxi from airport. When arriving at hotel and informing night manager, Mr. Javed that there was no pick up as promised, he just made up excuse of how they would've had to charge from night before. Didn't bother to apologize for error.
When departing and informing for drop off service to airport at 5 am from the day before to front desk, once again the next morning Mr. Javed was there and said he was not informed. Seems the front desk has not told. Once again did not apologize, Kept making excuse that he came on at 11 pm. SO WHAT! Do you expect guests to keep checking if staff communicate??
Breakfast service in morning was slow to clear up plates from guests who left. When asking for masala tea, they often forgot to bring. Once we got juice in a chipped glass. Have photo as proof. And brown bread was stale. Showed to staff. At least he was apologetic and bread was better next day.
WORST is the music from basement restaurant blaring up to the rooms every single night as there were private parties going on. New Years Eve, music going on till 4 am. Next day had to wake up at 5 am for flight so barely got any sleep.
Instead on making Memory restaurant bigger, why not make the place soundproof! Could hear party goers making noise from outside the restaurant on the street. When we called front desk at 2 am, they said the party was shutting down but it still continued for another two hours. I guess staff cares more about making money than guests peace of mind.
Oh and there are ants crawling around shower stall and dressing table. not first time seeing this at the same hotel. Last day, AC motor broke. Luckily there is a ceiling fan.
I think holiday season is not good time to stay. Hotel is too busy and staff don't care for guests well-being. I was disappointed. Been a long-time customer.
- Official Description (provided by the hotel):
- Centrally located in the heart of Mumbai, this newly renovated hotel makes for an ideal base for both business and leisure travelers. Within walking distance from the hotel is Linking Road, with its myriad of shops and budget dining venues. Business travelers will appreciate the choice of two meeting rooms, a business center, translation service, and complimentary parking. The best feature at the hotel is the hospitable staff who will go out of their way to ensure that your time in Mumbai is pleasant. Executive Enclave Hotel hits the mark for an affordable and truly comfortable hotel stay. ... more less
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