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“Great hotel but breakfast was average”

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Holiday Inn Mumbai International Airport
Ranked #36 of 454 Hotels in Mumbai
Kuala Lumpur, Malaysia
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great hotel but breakfast was average”
Reviewed 15 August 2012

Landed late at night and had some difficulty finding the airport car which was provided in the cost of the room. However, after I found them, there was little delay in getting me into the car and on the way to the hotel. What I didn't like was the car driver hustling me about visiting souvenir shops or tourist sites.

Hotel security was tight with the car being searched and bags having to go through an x-ray to enter the hotel. Suppose nobody is taking any chances nowadays and the checks weren't too intrusive.

The check-in and check-out process was efficient and service was prompt and good.

The room was nice and spacious with a nice working area and large flat screen tv. The bathroom was equipped with a rain shower which worked wonders as a restorative after a long flight. There was a good range of toilet amenities as well as a hair-dryer provided.

The only quibble I have is that the breakfast wasn't particularly good and the chef in charge of the egg station never seems to be there and I had to get my own coffee sometimes because there was no waiter around.

Other than that, the Holiday Inn Mumbai is a nice place to stay.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dthk_msia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 22 November 2012
Thank you for staying with us and sharing your feedback. The feedback we receive from our valued guests, like you, enables us to serve you better. With regards to the comments on your breakfast experience, it has been shared with our chefs and we will surely look at further opportunities of improvement.

Your comments in regards to the drivers have been shared with our outsourced agency and we will work together with them to ensure adequate training is provided to all the drivers.

Best regards
Oppenheimer Pinto e Fernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
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English first
Iowa
Level 6 Contributor
98 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 August 2012

I had several delays on my flight which resulted in me landing almost two hours late. Instead of seven hours to recover, I would have only about five.

Someone was waiting for me at the airport and found me with no problem or delay. I was almost instantly taken to the hotel and checked in smoothly. My status was recognized and a small gift, as well as snacks in my room, were waiting.

The room itself was comfortable and spacious. The bed was very comfortable and I fell asleep near instantly.

The bathroom had a nice high pressure shower, perfect for waking up in the morning.

The staff arranged a driver for me and I had no problems at all - easy meet up, check out, drop off, make the next flight. The entrance was under construction at the time, so I think it will be even better in the future.

A quality stay and the service was highly appreciated.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 22 November 2012
Thank you for staying with us and sharing your feedback. It is very thoughtful of you to convey your satisfaction for the services rendered by Holiday Inn Mumbai and we are glad to know that your had a pleasant stay.

We look forward to welcoming you back soon.

Best regards
Oppenheimer Pinto e Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 August 2012 via mobile

The holiday inn is near the airport ( 25 mins) and quite a comfortable place. The entry is a little uncomfortable because of the road repairs and metro construction , but the service is quite good with smiling people welcoming you to the hotel

Stayed August 2012
Helpful?
1 Thank rajneeshsoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 22 November 2012
Thank you for choosing to stay with us. We look forward to welcoming you back soon.

Best regards
Oppenheimer Pinto e Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2012

I spent 9 days at this hotel. Yes the location is a bit akward. However close to the airport. You want to be where the action is, your about a 20 min ride on a train. Loved the experience ! Staff super friendly! Hotel very pretty and clean. The rooms are extremely spacious and elegant. Loved the infinity pool. Your in India, expect a little budge room for perfection. Overall. This hotel made my india experience lovely!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandra62843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 26 December 2012
Thank you for choosing to stay with us. It is our goal to consistently provide superior service and accommodation and your comments are very important to us.

We look forward to welcoming you back soon.

Oppenheimer Pinto e Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah
Level 5 Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 July 2012

The bed, the sheets, the pillows outstanding. The room deco outstanding. The shower and bath outstanding.

The buffet at the lobby level has a great assortment of Inxian and international foods.

The internet was great with high speeds.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ibrahim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 26 December 2012
Many thanks for sharing your feedback with us, the comments we receive from our valued guests, like you, encourage our staff to do more.

we look forward to welcoming you back soon!

Oppenheimer Pinto e Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mumbai International Airport

Property: Holiday Inn Mumbai International Airport
Address: Sakinaka Junction, Andheri Kurla Rd | Andheri East, Mumbai 400072, India
Phone Number:
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Mumbai
#24 Romantic Hotel in Mumbai
#26 Business Hotel in Mumbai
#28 Spa Hotel in Mumbai
#30 Luxury Hotel in Mumbai
Price range (per night): ₹ 5,665 - ₹ 10,623
Hotel Class:4 star — Holiday Inn Mumbai International Airport 4*
Number of rooms: 245
Official Description (provided by the hotel):
Holiday Inn Mumbai International Airport is the first refreshed Holiday Inn in India. This 245 room hotel is located amidst North Mumbai’s commercial hub and is 1.2 kms from the International and 5 kms from the Domestic airports. Hotel facilities include a Rooftop infinity pool, Business Centre, an Executive Lounge, Gymnasium and Spa. For conference and banqueting facilities there is a grand Ballroom which accommodates 500 guests and 4 smaller meeting rooms equipped with superior technology. Sky Terrace is an open air roof top venue for that perfect evening gathering. On offer is a choice of dining options: Saptami - an all day dining restaurant featuring live counters, Saptami Express – offers fresh deli specialties, 72 – a chic lounge bar and 24 hour Room Service. ... more   less 
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Also Known As:
Holiday Inn Mumbai International Airport Hotel Mumbai (Bombay)

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