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“Great rooms and superb customer service” 4 of 5 bubbles
Review of Keys Hotel Nestor

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Keys Hotel Nestor
Ranked #71 of 440 Hotels in Mumbai
Mumbai, India
1 review
“Great rooms and superb customer service”
4 of 5 bubbles Reviewed 6 September 2011

I was put up in this hotel by my company when i came to Mumbai in May 2011. I stayed here for 1 week then and simply loved the place. So this time when my parents wanted to come and visit me for a week , naturally this hotel was my first choice. I booked a double bed room for them with an extra mattress to accomodate me. The stay with my family has been simply great . Love the fact that they give complimentary breakfast. Also , the recent renovation they have done is commendable. The rooms are absolutely a delight, the ambience is wonderful and most importantly on both occasions i found the staff to be extremely customer friendly. I really adore the way that each and every member of the hotel , starting from the people at the front office to the security guard ,behaved with us. Everyone was very polite, decent and helping. My father is a Parkinson's disease patient and so has a lot of walking difficulty specially while making his way up and down the staircase in the entrance of the hotel. But the way the security guards always escorted him safely without us having to request them to do so was very admirable. Overall , i would definitely recommend this hotel for anyone looking for a nice, quiet and comfortable stay in Mumbai at quite reasonable rates .

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ananya1387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 7 September 2011
Dear Ananya,

Greetings from Keys Nestor Mumbai!!!

We thank you for staying at Keys Nestor Mumbai and are glad to hear that your stay at the hotel was a comfortable one.
We would further like to inform you that we are coming up with 85 additional rooms, bar, swimming pool and health club in the coming months.
We thank you for your feedback and look forward to seeing you soon.

Thanks & Regards,
Saket More
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Bengaluru, India
1 review
4 of 5 bubbles Reviewed 23 June 2011

I had been to Keys Nestor which is in Marol... Place is good. they are currently refurbishing it.. couple of things which they can improve on -- one is ifts and second is services.. i had an issue with the quality of TV cable service.. even after 24 hours the issue was not attended to.. but on the brighter side.. their breakfasts are too good.. i especially loved their sambars and vadas...

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank subbaiah_nachiappan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 7 September 2011
Dear Subbaiah,

Greetings from Keys Nestor Mumbai!!!

We thank you for staying at Keys Nestor Mumbai and value your feedback to help us succeed in our endeavor of making your stay a refreshing one.

We are glad you liked the hotel and apologize for the cable TV issue. The engineering department has been informed about the same.

The lifts will be replaced soon with state of the art elevators.

We look forward to welcome you at the Keys Nestor and wish you all the best in your future endeavours.

Regards,
Saket More
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 21 June 2011

Amidst very expensive hotels all around mumbai (relative to their quality), i found this hotel to be bargain stay in which you dont have to shell out much but still you get decent and hygiene stay quality.. Recommended for business visits only as there is nothing much for family to look forward to..

Stayed February 2011, travelled on business
Helpful?
Thank ca_sumit_j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 7 September 2011
Dear Mr Sumit,

Greetings from Keys Nestor Mumbai!!!

We thank you for your valuable feedback to help us succeed in our endeavor of making your stay a refreshing one.
We would like to inform you about our forthcoming attractions. We are coming up with 85 additional rooms, Unlock the bar, swimming pool and fitness centre in the coming months.

We look forward to welcome you with your family once the additions are done and will keep you posted for the same.

Regards,
Saket More
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
4 of 5 bubbles Reviewed 10 June 2011

I stayed here for a day in February 2011 and the room was very spacious and clean. The tariff was also reasonable considering its proximity to the Airport.

Food was reasonable and very tasty..Breakfast is complimentary with the room tariff and hotel is being renovated and i think it will have very good facilities in future.

  • Stayed February 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank avi_ashok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 7 September 2011
Dear Ashok,

Greetings from Keys Nestor Mumbai!!!

It was indeed a pleasure to have you stay with us and are glad that you liked the hotel.

We would like to inform you that we are coming up with 85 more rooms, swimming pool, fitness centre and Bar in the coming months.

We thank you for your valuable feedback and look forward to welcoming you at the Keys Nestor.

Regards,
Saket More
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Noida, India
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 June 2011

The hotel has a slightly dated building and slightly dark corridors.

The dining hall is not the same standard as the other Keys Hotel that I have stayed in and did not seem clean.

The fittings in the bath were not all working.

The television also had an issue which took time to fix.

  • Stayed January 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nirmal_S_Mazumdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 8 June 2011
Dear Mr Nirmal<

Greetings from Keys Nestor Mumbai!!!

We thank you for your valued feedback helping us in our endeavour to provide the best of services to all our esteemed guests.

I personally apologize for the inconveniences faced by you. I have shared your feedback with respective department heads.

I would like to inform you that the hotel is in a phase of transition. We have 85 more rooms coming up with a new lobby and Keys Cafe at the ground level. Our forthcoming attractions also include a swimming pool, fitness centre and LCD TV in all the rooms. The project will be completed in a period of 2 months.

I once again apologize for the inconvenience and wish you all the very best in your personal endeavours.

Thanks & Regards,

Saket More
Accommodation Manager
Hotel Keys Nestor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Keys Hotel Nestor

Property: Keys Hotel Nestor
Address: Makhwana Rd, off Military Rd | Marol, Andheri, Mumbai 400059, India
Region: India > Maharashtra > Mumbai
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #71 of 440 Hotels in Mumbai
Price range (per night): ₹ 4,258 - ₹ 6,878
Hotel Class:3 star — Keys Hotel Nestor 3*
Number of rooms: 131
Official Description (provided by the hotel):
Keys Hotel Nestor is a hotel with 131 Spacious Rooms, ideally located at Andheri East, 2 kms from Mumbai International Airport. The Keys Cafe - the all day dining restaurant offers a choice of Indian and International Cuisine with an option of buffet and a la carte, 24/7 business center facilities makes it convenient to do business and conference rooms can accommodate from 10 to 80 people for a conference in theater style ... more   less 
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